Acting as the Process Excellence Manager's lead practitioner and delegate, this position provides work direction and quality oversight to analysts, influences priorities across business and technology teams, and develops business cases for AI, workflow, RPA, and other digital solutions with measurable financial and operational outcomes, often presenting these solutions. Draft and maintain current-state and future-state process documentation, including process maps, procedures, workflows, roles and responsibilities, control points, handoffs, decision points, volumes, effort, cycle times, defects, and cost.