Recent Recognitions: * Named One of America's Best Employers for New Grads by Forbes (2024 * Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) * One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) * One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) * Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) * One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024). * Own responsibility for end-to-end monitoring of the RAN EMS's & observability tools * Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool * Own responsibility of Market chat groups, initial troubleshooting & necessary support * Support site monitoring/health checks following maintenance activities (CR's) * Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.