Mountain View, CA30+ days ago
Perform and document Complaint Handling, assessment, and reporting Receive and investigate product- and service-related communications / complaints, with communication received from various sources, including communications from field service management platforms (ServiceMax), customer relationship management platforms (SalesForce), enterprise resource planning platforms (Business Central), internal service records, and other direct and indirect customer/user communications. Regulatory Affairs (Associate / Specialist / Senior Specialist) Post Market Surveillance personnel are responsible for: (1) analyzing Post Market Surveillance (PMS) data to prepare Post Market Surveillance reports and documentation, and to update related risk and other documentation accordingly.