Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. Job Summary: Responsible for supporting the Service Delivery Operations function through hands-on technical operations support, IT Service Management process execution, operational analytics, monitoring improvement, automation support, and service improvement initiatives.