Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals; Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients; Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate; Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures; Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services – train and mentor staff; Coordinate outreach and collaboration efforts with community partners and stakeholders. Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.