This leader is accountable for the full experience across our Retail Information System (RIS), back-office capabilities (7BOSS), operations innovation tooling, and the broader portfolio of in-store digital systems - ensuring every capability we ship makes it simpler and faster for franchisees and store associates to run a great store. The Director is expected to be the enterprise voice of the store: deeply grounded in how stores actually operate, rigorous about evidence and data, and persuasive with senior leadership on where to invest, what to retire, and how to sequence change so the field can absorb it.