Vaco LLCNewSr Customer Satisfaction Technical Specialist Vaco LLCSr Customer Satisfaction Technical SpecialistOakland Park, FL$68,640–$82,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Amerant BankBanking Specialist III Amerant BankBanking Specialist IIICoral Gables, FLResponsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements.
Amerant BankBanking Specialist IV-Floater Amerant BankBanking Specialist IV-FloaterMiami, FLResponsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc.
AmerantbankBanking Specialist III AmerantbankBanking Specialist IIICoral Gables, FLFull timeResponsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements.
gategroupNewAdministrative Specialist gategroupAdministrative SpecialistMiami, FL$20–$23 / hourThe Administrative Specialist is responsible to assist the office and operations staff with correspondence (Internal and External), billing issues, accounts payable documents, customer requests, supply and ordering items, and general office responsibilities. Direct Line Manager (Title): Varies by unit: General Manager, Operations manager, Senior Operations Manager, Director of Assembly.
United Medical SystemsNewMR Fusion Specialist/MRI Technologist/Ultrasound Technologist United Medical SystemsMR Fusion Specialist/MRI Technologist/Ultrasound TechnologistFort Lauderdale, FLOur highly specialized Fusion Biopsy Technologists travel to various hospitals in their assigned region each month to provide the MR Fusion device and support the Urologists in its operation for MR Fusion Prostate Biopsy procedures in the OR. This position does not involve performing MRI scans but does involve assisting the Urologist in fusing the MRI Mapping to the live Ultrasound capture and in navigating in a 3D environment with the Fusion device.
SafeliteNewRepair Specialist SafeliteRepair SpecialistPembroke Park, FLLearn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders. • Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
Kforce Inc.NewSalesforce Access Management Specialist Kforce Inc.Salesforce Access Management SpecialistCoral Gables, FL$50–$60Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers.
KARL STORZ Endoscopy - AmericaNewOnsite Endoscopic Specialist, OR1- Miami KARL STORZ Endoscopy - AmericaOnsite Endoscopic Specialist, OR1- MiamiMiami, FL$19.18–$24.04In this role, you will be at the forefront of healthcare innovation, providing hands-on support for KARL STORZ advanced medical devices—ranging from hand instruments to state-of-the-art video equipment—within your assigned hospital. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed.
Company ConfidentialCustomer Satisfaction Specialist Company ConfidentialCustomer Satisfaction SpecialistOakland Park, FLFull timeQUALIFICATIONS (Education, Experience & Skills)Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experienceBilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)Superior interpersonal and communications skills (oral & written)Electromechanical aptitude (highly desired) Customer service oriented , able to work in a fast paced environment while dealing with stressful situationsComputer skills; email & general business software (e.g. Highly motivated and results oriented individual able to work independently and as a team Demonstrated efficient Time Management and Organization skillsDemonstrated Analytical and Problem Solving/Resolution skillsIntermediate Math and Reading Comprehension skills.
InvizioTechnical Support Specialist - Level II InvizioTechnical Support Specialist - Level IIMiami, FL$55,000–$75,000We were founded in 2008 with a vision to serve small and mid-sized businesses and organizations as their single point of contact for all things technology, we serve clients in a variety of industries as a trusted partner, advisor and advocate. Candidate will also provide intermediate to advanced network and server troubleshooting including: Network connectivity diagnostics and repair.
Onebeacon Professional Insurance IncRisk Control Technical Specialist (Remote) Onebeacon Professional Insurance IncRisk Control Technical Specialist (Remote)FLRemote$148,000–$173,000 / yearThis position is for a specialty line of business, conducts risk analysis through technical investigations, risk evaluation and loss analyses by performing comprehensive fact-finding and review of physical data, loss information, and coordination of risk control programs. • Executes strategy including identifying specific tactics, forming an appropriate RC service team, engaging underwriter, agent and client and following up so that tactics are executed timely and in manner that is relevant to challenges faced by client and agent.
AtentoTechnical Product Specialist - Portuguese AtentoTechnical Product Specialist - PortugueseMiramar, FLFull timeWith a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more. · We are hiring bilingual Technical Product Specialists who are fluent in both Portuguese and English. · Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS).
AtentoEvergreen -Technical Product Specialist AtentoEvergreen -Technical Product SpecialistMiramar, FLFull timeWith a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more. As a Technical Product Specialist expert, you will use critical thinking and problem-solving skills to manage complex end-user support cases.
Atento S.A.Evergreen -Technical Product Specialist Atento S.A.Evergreen -Technical Product Specialistmiramar, FLYour Experience & Skills· Experience in technical support; B2B is preferable· Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS)· 2-5 years of experience in technical support/operations experience· High experience supporting customers via email, phone and chat· Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with· Endless career opportunities and clear paths for career development· A competitive salary· Inclusive perks and benefits· Benefits package (Medical, Vision, Dental)Call us Home:If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you!
Solotech Inc.Technical Lighting Specialist Solotech Inc.Technical Lighting SpecialistMiami Lakes, FloridaExcellent communication skills with employees, clients, and colleagues, as well as the ability to work collaboratively with all levels of the organization and independently. As a Technical Lighting Specialist, you will create and modify Lighting system software by converting requirements into a functional user interface and control programming.
Broward HealthTechnical Denials Specialist-Finance-BHC-#28001 Broward HealthTechnical Denials Specialist-Finance-BHC-#28001Fort Lauderdale, FLConducts a comprehensive review of the denied account and then will write compelling arguments based on the documentation and the policies of the payor and submit the appeal in a timely manner. Broward Health is proud to offer veterans preference in the hiring process to eligible veterans and other individuals as defined by applicable law.
chromalloySenior Technical Records Specialist chromalloySenior Technical Records SpecialistFort Lauderdale, FLFull timeLiaise with internal departments, external customers (airlines, lessors), vendors, and regulatory inspectors to address concerns, provide necessary documentation, and close findings. Maintain, close, and communicate Open Item Lists to external counterparties and internal stakeholders, ensuring the timely resolution of discrepancies throughout the asset acquisition or sales process.
Broward HealthTechnical Denials Specialist-Finance-BHC-#21535 Broward HealthTechnical Denials Specialist-Finance-BHC-#21535fort lauderdale, FLConducts a comprehensive review of the denied account and then will write compelling arguments based on the documentation and the policies of the payor and submit the appeal in a timely manner. Broward Health Corporate ISCShift Shift 1FTE 1.000000SummaryPerforms work related to technical denial management.
Royal Caribbean GroupNewSenior Specialist, Studio Floor Operations & Technical Integrity Royal Caribbean GroupSenior Specialist, Studio Floor Operations & Technical IntegrityMiami, FLSupervises the Studio Floor production staff, covering Audio Visual, Rigging, and the Assistant Floor Supervisor, as well as Rehearsal Stage Managers, overseeing the consistent support of production teams across all rehearsal and install projects within the facility. Contributes to the development of show calling documentation, show training videos, and backstage track archives for Theater, Two70, Aqua Theater, Aquadome, Studio B, and Absolute Zero venues, covering: Show calling and overall show documentation .
Encore Group (USA) LLCSr. Technical Lead, Audio Visual - Intercontinental Hotel Miami Encore Group (USA) LLCSr. Technical Lead, Audio Visual - Intercontinental Hotel MiamiMiami, FLSitting: 2-3 Hours • Standing: 4-5 Hours • Walking: 4-5 Hours • Stooping: 2-3 Hours • Crawling: 2-3 Hours • Kneeling: 2-3 Hours • Bending: 2-3 Hours • Reaching (above your head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours. Click to review the requirements: https://tinyurl.com/yaznwvk7 • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
CAREERXCHANGE, Inc.Multimedia Technical Support CAREERXCHANGE, Inc.Multimedia Technical SupportMiami, FLEmployment Type: Full-TimeA professional services firm in Miami is seeking a Multimedia Technical Support Specialist to support internal teams with graphic design, audio/visual setup, and trial presentation needs. Design and develop graphics and presentations, including charts, floor plans, and site visuals using tools such as PowerPoint and Adobe Photoshop.
Contact Government Services LLCeDiscovery Technical Advisor Top Secret Clearance Required Contact Government Services LLCeDiscovery Technical Advisor Top Secret Clearance RequiredMiami, FLContractor shall use electronic discovery software applications to collect data from various FBI storage locations on FBI IT systems, e.g., MS-Exchange servers, shared drives, desktops, text, and instant messages in accordance with the discovery plan to support OGC attorneys, paralegal specialists, Information Management Division personnel, and case agents who are responsible for responding to pre-trial discovery motions, requests, subpoenas related to civil and criminal matters, Congressional inquiries, FOIA requests, and other inquiries. Contractor shall administer data inputs into an electronic discovery review platform, i.e., eDP, which includes but is not limited to creating cases, adding collected source data, handling user access rights, uploading data logs, de-duplicating collected source data, identifying data gaps, merging, verifying data, and assuring electronic discovery production quality in Bates numbering and load file creation.
goTRGSpecialist, R1 Help Desk Support goTRGSpecialist, R1 Help Desk SupportMiami, FLThe Help Desk Specialist will be expected to learn our proprietary software and the operations that utilize it to assist in configuring, troubleshooting, and supporting clients. This role will also be responsible for documenting issues and feature requests through Slack and ticketing software while maintaining communication to our development team and the client about those requests.
Larkin Community Hospital IncHelp Desk Specialist (Full-Time) Larkin Community Hospital IncHelp Desk Specialist (Full-Time)Hialeah, FLTechnical Skills: • Strong working knowledge of Windows operating systems and Microsoft Office 365 • Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi) • Experience with ticketing systems and remote support tools • Familiarity with EHR/EMR systems is a plus. Education & Experience: Associate's degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience) Minimum of 1-3 years of IT Help Desk or technical support experience, preferably in a healthcare environment.
Legends Hospitality, LLCIT Support Specialist Legends Hospitality, LLCIT Support SpecialistFt. Lauderdale, FLAssemble, deploy, troubleshoot, and maintain office computers, laptops, iPads, POS Terminals, printers, and cell phones (all computer hardware and software)\n Identify, diagnose, and resolve technical support problems on equipment, systems, & infrastructure\n Assist staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new users accounts and access requests.\n Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \nEDUCATION AND/OR EXPERIENCE \n\n An associate degree from an accredited college or university, or current enrollment in an IT-related degree program and 1\u20132 years of related experience and/or training, or an equivalent combination of education and experience.\n 1 to 2 years in an IT support role with experience in Help Desk or network environments.\n
eTeam Inc.Technical Project Manager eTeam Inc.Technical Project ManagerPlantation, FLLooking for a Sub con requirement for Technical project managementTPM skill set for Amex Account. Job Title Technology Specialist - IT Service, Support and Operations | Project Management | Project Management.
Ramp Business CorpTechnical Consultant, Strategic Ramp Business CorpTechnical Consultant, StrategicMiami, FL$167,000–$220,000 / yearRamps investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies-Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One-as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
ASM GlobalNewIT Support Specialist ASM GlobalIT Support SpecialistFort Lauderdale, FLEDUCATION AND/OR EXPERIENCE An associate degree from an accredited college or university, or current enrollment in an IT-related degree program and 1-2 years of related experience and/or training, or an equivalent combination of education and experience. Assist staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new users accounts and access requests.
AVI-SPLCommissioning Specialist AVI-SPLCommissioning SpecialistMiramar, FloridaAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. Fine tune and optimize audio systems including DSP configuration, gain structure, equalization, and loudspeaker tuning using Smart audio tuning tools as applicable .
Helm Bank USANewIT Support Specialist Helm Bank USAIT Support SpecialistMiami, FLThe IT Support Specialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responsibilities include the following: other duties may be assigned: Installing and configuring computer hardware, software, systems, networks, printers, and scanners .
KORE1 TechnologiesIT Support Specialist KORE1 TechnologiesIT Support SpecialistDavie, FLSpecializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role.
VitalsearchgroupIT Support Specialist VitalsearchgroupIT Support SpecialistMiami, FloridaThis role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
Broward County GovernmentSystems Network Analyst Sr. - Network Specialist Broward County GovernmentSystems Network Analyst Sr. - Network SpecialistPlantation, FL$81,248.38–$129,671.76 / yearPerforms change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies. Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.
GA Telesis, LLCIT Support Specialist GA Telesis, LLCIT Support SpecialistMedley, FLFull timeGA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. Reporting to the Director of Information Technology, our IT Helpdesk team is seeking an IT Support Specialist who takes initiative and is eager to learn new skills.
Quadel Consulting & TrainingIT Specialist Quadel Consulting & TrainingIT SpecialistMiami, FLFull timeYou will be responsible for handling local tasks that require a physical presence, such as "smart hands" support for workstations, mobile devices, printers and scanners, and networking equipment. This is a hands-on role where you will serve as the "boots on the ground" contact, working closely with the internal IT Manager and our Managed Service Provider (MSP).
INSPYR SolutionsTravel Sourcing Specialist INSPYR SolutionsTravel Sourcing SpecialistMiami, FL$28–$33 / hourSupport data gathering, validation, and review related to Ground Transportation vendor spend, contract coverage, and pricing by compiling information from available systems, trackers, and stakeholders to help identify gaps, inconsistencies, or near-term risk and support sourcing execution activities. Support governance, visibility, and reporting discipline by maintaining centralized Ground Transportation contract records, updating sourcing and execution trackers, assisting with preparation of status updates for leadership and stakeholder meetings, and ensuring execution progress is accurately reflected across reporting tools.
Sunrise Systems IncDeviation Investigations Specialist Sunrise Systems IncDeviation Investigations SpecialistDavie, FLThe Investigator I authors and coordinates high-quality investigations for events occurring in Production, Engineering, Quality Control (QC) Laboratory, and related support areas, ensuring timely root cause identification, appropriate product impact assessments, and implementation of effective Corrective and Preventive Actions (CAPAs) to maintain compliant supply. The role applies scientific and technical judgment to evaluate manufacturing and laboratory data, interviews and observation, equipment/utilities performance, and process parameters to support robust root cause analysis and sustainable remediation for OSD unit operations (e.g., blending, granulation, compression, coating, encapsulation, etc.) and associated systems.
GAL AeroStaffAviation Sales & Customer Development Specialist GAL AeroStaffAviation Sales & Customer Development SpecialistMiami, FLThe Aviation Sales & Customer Development Specialist is responsible for supporting customer relationships, preparing quotations, following up on RFQs, and coordinating communications with aviation customers and internal operational teams. To perform the job successfully, an individual should demonstrate the following competencies: Communication – Communicates professionally and effectively with customers and internal teams .
ExtendMyTeamIT Service Delivery Specialist ExtendMyTeamIT Service Delivery SpecialistMiami, FLA key dimension of this role is partnering with the People team to co-own and continuously refine the IT onboarding journey, ensuring every new employee and contractor has a seamless, well-coordinated technology experience from day one. The ideal candidate will embrace a 'customer-first' mindset, consistently looking for ways to enhance user satisfaction, increase IT solution adoption, and improve day-to-day service operations.
eTeam Inc.MS&T Specialist I eTeam Inc.MS&T Specialist IDavie, FL$30–$35 / hourThe Investigator I authors and coordinates high-quality investigations for events occurring in Production, Engineering, Quality Control (QC) Laboratory, and related support areas, ensuring timely root cause identification, appropriate product impact assessments, and implementation of effective Corrective and Preventive Actions (CAPAs) to maintain compliant supply. The role applies scientific and technical judgment to evaluate manufacturing and laboratory data, interviews and observation, equipment/utilities performance, and process parameters to support robust root cause analysis and sustainable remediation for OSD unit operations (e.g., blending, granulation, compression, coating, encapsulation, etc.) and associated systems.
Think Tank, Inc.Administrative Support Specialist Think Tank, Inc.Administrative Support SpecialistMiami, FLContractorPOSITION DESCRIPTION: The Administrative Support Specialist provides essential operational and logistical support for NOAA, which collects, manages, and analyzes fishery-dependent data critical to sustainable fisheries management and protected species conservation across the Gulf of Mexico, South Atlantic, and Caribbean. This role ensures the smooth coordination of field operations, training logistics, procurement tracking, and data management activities supporting NOAA.
5TH HQRepair and Maintenance Engineering Document Specialist 5TH HQRepair and Maintenance Engineering Document SpecialistMiramar, FLThe ideal candidate will have experience handling technical documentation, maintenance records, engineering files, SOPs, preventive maintenance documentation, equipment manuals, and compliance records in a regulated manufacturing or industrial environment. Maintain, organize, and control engineering and maintenance documentation, including SOPs, equipment manuals, technical drawings, maintenance logs, calibration records, and preventive maintenance documentation.
Artech LLCMS&T Specialist I Artech LLCMS&T Specialist IDavie, FLThe role involves authoring and coordinating high-quality investigations for events occurring in Production, Engineering, Quality Control (QC) Laboratory, and related support areas, ensuring timely root cause identification, appropriate product impact assessments, and implementation of effective Corrective and Preventive Actions (CAPAs) to maintain compliant supply. Experience using electronic quality systems and manufacturing/laboratory data systems (e.g., deviation/CAPA systems, MES, LIMS, historian/trending tools, AI tools) to support investigations, trending, and effectiveness monitoring preferred.
The Charis Group LLCRegional Sales Specialist The Charis Group LLCRegional Sales SpecialistMiami, FLOur client is seeking an experienced and dynamic Regional Sales Specialist to drive sales growth to the end user, build strong customer relationships, and expand market presence within the greater Miami, Florida FL area. Work closely with internal teams, including product development, customer service, and supply chain, to ensure seamless delivery of products and services.
RS&HGIS Specialist RS&HGIS SpecialistFort Lauderdale, FLDevelop solutions to ArcGIS needs using a combination of tools including app builders (ArcGIS Instant Apps, ArcGIS Dashboards, ArcGIS StoryMaps, and ArcGIS Experience Builder). Possess a Bachelor's degree in GIS, Geography, Computer Science, or a related field required (Master’s degree preferred), with 5 years of progressive GIS / Geospatial experience.
Akraya Inc.HR Specialist /HR Coordinator (Payroll Support): 26-01186 Akraya Inc.HR Specialist /HR Coordinator (Payroll Support): 26-01186Plantation, FL$22–$23 / hourMost recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! This role focuses on maintaining accurate employee data, supporting payroll processes, and resolving employee inquiries.
2846 Roche Diagnostics CorporationField Application Specialist-Core Lab- South East Florida 2846 Roche Diagnostics CorporationField Application Specialist-Core Lab- South East FloridaMiami, FLFull timeProvide scientific and applications expertise to laboratory stakeholders (this could include supervisors, managers, directors, technologists) and medical professionals (this could include pathologists, doctors), helping them ensure cohesive lab operations by optimizing workflows, implementing new assays, and interpreting results for Roche's portfolio. As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.
TEAM EnterprisesEvent Technology Specialist (Remote) TEAM EnterprisesEvent Technology Specialist (Remote)Miami, FloridaRemoteFrom building event websites and registration systems to configuring live-streaming tools and troubleshooting real-time technical issues, this position ensures a seamless, data-driven event experience for clients and attendees alike. This role blends technical expertise with creative problem-solving - overseeing event platforms, digital integrations, and attendee engagement systems that bring experiential activations to life.
Carnival Global BrandSenior Media Projects Specialist, Contact Center - Remote Carnival Global BrandSenior Media Projects Specialist, Contact Center - RemoteFort Lauderdale, FLRemotePartner with training and professional development leadership to define multimedia learning strategies that support business goals, improve agent performance, and align with adult learning principles and modern design trends. Acting as a creative force, the Senior Specialist, Media Projects translates complex business needs into scalable, innovative, and visually engaging materials that directly impact agent performance, employee experience and service quality.