Richmond, Virginia30+ days ago
REQUIRED EXPERIENCE & SKILLS:Strong customer service skills with a Customer First attitude; Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365; Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets; Excellent research and investigative skills; Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking; Experience in working with help request tracking and reporting tools; Knowledge of IT concepts and trends and new technologies; Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field; Ability to communicate effectively orally and in writing with individuals and groups; Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite). By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting.