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Serve as initial point of escalation for issue/requests within our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and server support. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to manage a staff of technicians and oversee the service delivery of our IT operations.

<div>Position Summary: Invision Technologies, LLC is seeking a Director of Technical Services to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to manage a staff of technicians and oversee the service delivery of our IT operations. The Director of Technical Services will oversee the daily assignments, training needs, and take technical escalations from the technicians. Qualified candidates must have the ability to communicate with clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, organized, great communicator/trainer, and consistent in maintaining our high-quality of standards. The desire and drive to build and maintain our technicians’ skills and overall operational efficiency is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations. This is a full-time position based in Albany, Ga. Responsibilities & Duties:</div><ul><li>Oversee and manage the Tier 1 Support team and its charge of providing exceptional customer service, issue resolution and triaging, and department efficiencies.</li><li>Serve as initial point of escalation for issue/requests within our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and server support.</li><li>Responsible for service ticket resolutions, technician time management, and client satisfaction.</li><li>Recognize trending issues and have a “big picture” mentality, make recommendations as needed to client and/or management.</li><li>Serve as a true leader to Tier 1 technical staff, overseeing their efficiency, time, skills, and career development.</li><li>Project manage new client onboardings, migrations to 365, server migrations, and any other large projects.</li><li>Ensure quality services are performed to the agreed SLA.</li><li>Ensure our technicians are always providing a true “white-glove” support experience and exceeding our customer’s expectations.</li><li>Work with the direct team as well as NOC technicians and the Service Desk to schedule and follow up on outstanding issues.</li><li>Oversee and manage all client documentation and configurations within company tools.</li><li>Oversee and manage our internal technical tool stack and our use/effectiveness of using them (RMM, AV, EDR, IRDR, Backups, etc).</li><li>Other duties as assigned.</li></ul><div> Knowledge, Skills & Personal Qualities:</div><ul><li>Demonstrate excellence in customer service.</li><li>Excellent communication skills.</li><li>Ability to identify simple to complex problems and analyze them for triage or solution.</li><li>Demonstrate problem-solving strategies and practical knowledge.</li><li>Ability to diagnose and resolve issues, balancing research, troubleshooting, and standard procedures.</li><li>Working knowledge of computer systems, including hardware, software, OS, and peripherals.</li><li>Demonstrated ability to work in a fast-paced environment.</li><li>Time management, organization, and communication is vital.</li></ul><div> Required Qualifications:</div><ul><li>5 years of IT management experience.</li><li>Exceptional written and verbal communication skills.</li><li>Ability and desire to learn and adapt quickly.</li><li>Exceptional customer service skills.</li><li>Attention to detail.</li></ul><div> Preferred Qualifications:</div><ul><li>Advanced level degree or certifications are desired.</li><li>Managed Service Provider experience.</li><li>Use of PSA/Ticketing system experience.</li><li>Working knowledge of O365, Azure, SharePoint.</li></ul><div> Benefits:</div><ul><li>Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.</li><li>Employer-provided life insurance at no cost to the employee.</li><li>401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.</li><li>Monthly mobile phone stipend.</li><li>Eighteen days of paid time off annually.</li><li>Salary commensurate with experience.</li></ul><div> Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees.</div> About Invision Technologies:Invision Technologies is a regional technology management firm serving small and medium businesses. We serve the community by empowering our clients to do what they do best and ensure their technology works for them to accomplish their goals. We support data, telephone, low-voltage, and security networks. If it runs over IP…we support it. We are a close-knit, community-oriented team and we look forward to speaking with you!! Check us out at www.invtech.com.

Invision Technologies

Director of Technical Services (MSP)

Analysis Skills

Audiovisual

Career Development

Cellular Telephone

Communication Skills

Computer Systems

Customer Satisfaction

Customer Support/Service

Detail Oriented

Document Management

Health Plan

IP (Internet Protocol)

Identify Issues

Information Technology & Information Systems

Low Voltage (LV)

Management of Information Systems/Technology (MIS)

Microsoft Product Family

Microsoft SharePoint

Microsoft Windows Azure

Network Operations Center

Operating Systems

Organizational Skills

People Management

Peripheral Hardware

Presentation/Verbal Skills

Printing

Problem Solving Skills

Project/Program Management

Quality Metrics

Sales Management

Server Support

Service Delivery

Service Level Agreement (SLA)

Small Business

System Migration

Team Player

Technical Leadership

Time Management

Training/Teaching

Writing Skills

Betterteam

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Following are just some of the professional attributes that will contribute to your success: Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service. What it Takes The most successful Wireless Managers are dynamic leaders who bolster store performance through strategic sales initiatives and exceptional leadership.

YEAR

<h2>Overview</h2>Wireless Manager Are you a dynamic leader with a passion for technology and a track record of driving sales excellence? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to manage over 350 wireless kiosk locations across the nation—and we're looking for an exceptional Wireless Manager like you! As a crucial part of our team, you will spearhead operations at your location, ensuring the seamless delivery of top-notch customer experiences and robust sales performance. If you're driven by challenges and motivated by the potential to lead a talented team within a high-energy retail environment, your journey with us begins now! Become an impactful change agent as our next Wireless Manager. You will leverage your extensive retail management skills in wireless or electronics to build and guide a skilled sales team, optimize operations, and significantly boost profitability. Under your leadership, your team will not only meet but exceed their sales targets by providing expert advice and superior customer service. Reporting directly to the District Manager, you ensure your kiosk operates with the utmost efficiency and effectiveness. As a mentor, strategist, and sales champion, you embody the innovative spirit and performance that define OSL. We offer exceptional benefits with YOU in mind. We champion your professional and personal advancement with a competitive base salary, commissions, and quarterly performance bonuses, complemented by extensive employee discounts, including up to 50% off wireless services and RRSP matching. Earn 50-65k annually (and potential to make more!) Enjoy paid vacation, comprehensive training, and career development opportunities designed to foster your growth. Additionally, through our Employee Assistance Program and participation in OSL's People and Culture Programs, such as OSL Cares and the Women's Empowerment Mission, we provide a supportive and empowering environment. Ready to propel your team toward unparalleled sales and service success? Discover how you can make a positive impact as a Wireless Manager at OSL – check out all the job details below. Seize the opportunity to redefine customer service and operational excellence in the wireless retail sector – let's talk. CORE ATTRIBUTESWhat You Bring to The TeamFollowing are just some of the professional attributes that will contribute to your success:<ul><li>Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service</li><li>Technical Acumen - Strong understanding of wireless technology, products, and industry trends to effectively manage and promote sales</li><li>Sales Proficiency - Skilled in implementing sales strategies, setting performance goals, and driving revenue growth</li><li>Customer Focus - Dedicated to enhancing customer satisfaction through attentive service and resolving issues promptly</li><li>Communication Skills - Excellent verbal and written communication abilities to clearly convey information and engage effectively</li><li>Problem-Solving Skills - Capable of identifying issues quickly and developing practical solutions in a fast-paced environment</li><li>Adaptability - Flexibility to adapt strategies in response to market changes or operational challenges</li><li>Organizational Skills - Strong ability to manage multiple tasks, prioritize responsibilities, and maintain efficient operations</li></ul>RESPONSIBILITIES What You Can Expect Day-to-Day As a Wireless Manager, your daily responsibilities include:<ul><li>Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery</li><li>Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation</li><li>Drive sales targets and performance goals by motivating the team and implementing effective sales strategies</li><li>Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed</li><li>Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards</li><li>Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction</li><li>Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes</li><li>Analyze sales figures, forecast future sales, and adapt strategies to market trends</li><li>Coordinate with the marketing department to implement promotional campaigns and sales initiatives</li><li>Ensure compliance with all company policies and procedures as well as legal regulations</li><li>Manage the department budget, including labor costs, supplies, and other expenses</li><li>Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment</li><li>Report to upper management on sales results, potential customer issues, and the overall performance of the department</li><li>Various other duties, as needed</li></ul>REQUIREMENTSWhat it Takes The most successful Wireless Managers are dynamic leaders who bolster store performance through strategic sales initiatives and exceptional leadership.Minimum Required:This is a full-time role that requires flexibility to work various schedules, including days, evenings, and weekends.<ul><li>Retail management experience in wireless or electronics</li><li>Demonstrated ability to drive team performance, sales results, and service quality</li><li>Strong communication and presentation skills, essential for effective leadership and customer interactions</li><li>Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities</li><li>Physical ability to lift 30-50 pounds</li><li>Capability to stand or walk for extended periods during shifts</li></ul>Preferred:<ul><li>Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics</li><li>Experience with recruitment, coaching, HR, and Canadian employment standards</li></ul>OUR COMPANYOur Commitment to YouYour success is our success. For us, business is personal. OSL is a dynamic and people-centric company excelling in outsourced sales services for North America's leading Fortune 500 firms. We've built our legacy on passionate employees, exceptional customer service, and enduring relationships.We offer an exceptional benefits package, a dynamic environment prioritizing people, and the unsurpassed opportunity to learn, grow, and thrive. Our commitment to our team is evident in our personalized in-store and online LMS training and partnerships with educational institutions like Franklin University, offering opportunities to further your true potential. We understand the importance of financial flexibility, which is why we provide daily access to earnings through Dailypay & Wisely cards, along with various discount programs. At OSL, we are committed to each employee's success and well-being – both personally and professionally. If you're a strategic, results-driven leader with a knack for driving sales in the technology sector, we'd welcome the chance to start a conversation.Let's connect - apply today at careers@oslrs.com.  We are committed to employing a diverse workforce and are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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Director of Technical Services (MSP) Invision Technologies

Wireless Sales Manager - W0588/0686/W1006/W1072 OSL Retail Services Inc

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