UNKNOWN

ADAPTED_NOW

The Franchise Technology Specialist II is responsible for assisting the Franchise Technology Manager and Service Line Product Managers with the identification and prioritization of technology improvements, as well as designing, directing and assisting with the delivery of training associated with new and existing SERVPRO technology. Communicate all franchise technology support resources to key stakeholders such as, the SERVPRO Help Desk and Franchise Operations teams, to ensure franchises have access to knowledgeable support.

What we offer<ul><li>Excellent health benefits plan, which includes medical, vision and dental options</li><li>401(k) with company match</li><li>Company profit sharing plan</li><li>Generous paid time-off and paid holidays</li><li>Paid parental leave</li><li>2 free on-site fitness rooms</li><li>Employee Assistance Program</li><li>Employee Resource Groups</li><li>Personal and professional development program</li></ul>Job SummaryThe Franchise Technology Specialist II is responsible for assisting the Franchise Technology Manager and Service Line Product Managers with the identification and prioritization of technology improvements, as well as designing, directing and assisting with the delivery of training associated with new and existing SERVPRO technology.The Franchise Technology Specialist 2 will collaborate with internal stakeholders and the franchise community on how to properly use new SERVPRO technology as well as new features of existing SERVPRO technology.You will<ul><li>Identify, design, direct, and assist with the delivery of resources associated with SERVPRO technology.</li><li>Partner with Information Technology team to coordinate and assist with User Acceptance Testing (UAT).</li><li>Work with Information Technology team to establish Alpha/Beta test schedules, as well as identifying and working with participating franchises to provide software feedback to IT.</li><li>Function as a subject matter expert while attending project planning/update meetings.</li><li>Work in tandem with other technology and rollout stakeholders such as Product Managers, Information Systems, National Accounts, Field Operations, and Franchise Training to optimize the efforts of each team.</li><li>Ensure that all SERVPRO technology training resources properly equip each position within the franchise community with the knowledge they need to succeed.</li><li>Ensure that all training resources emphasize not just how to use the technology but also the why behind certain actions. (i.e., downstream impacts, client visibility, customer satisfaction, key performance metric impact, etc.).</li><li>Communicate all franchise technology support resources to key stakeholders such as, the SERVPRO Help Desk and Franchise Operations teams, to ensure franchises have access to knowledgeable support.</li><li>Coordinate with all implementation stakeholders to address any challenges in a timely manner.</li><li>Assist Franchise Training team with the creation of technology resources.</li></ul>You have<ul><li>Two to three years of work experience in a technology role such as training, project management or business analyst.</li><li>Experience with Verisk suite of software, for example Xactimate, is preferred.</li><li>Experience with CoreLogic suite of software, including CoreLogic Mitigate, Estimate, and Dash is preferred.</li><li>Knowledgeable with Microsoft suite of software required.</li><li>Experience with project management methodology preferred.</li><li>Experience with process mapping methodology preferred.</li><li>Strong attention to detail to ensure accuracy and provide validation of results.</li><li>Intellectual curiosity, along with excellent critical thinking skills, to be able to disaggregate issues, identify root causes and recommend solutions.</li><li>Ability to execute/manage multiple projects simultaneously while balancing competing and changing priorities.</li><li>Effective written and verbal communication skills; able to conduct task demonstrations, develop and deliver presentations, convey technical concepts to non-technical audiences, and produce written content.</li><li>Strong focus on delivering excellent customer service.</li></ul>Education<ul><li>Bachelor’s degree in business administration, technology, or related comparable field experience </li><li>Certifications in relevant previously mentioned software is preferred.</li></ul>About SERVPROFor more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Servpro Industries, LLC

Franchise Technology Specialist II

Acceptance Testing

Alpha Testing

Beta Test/Release

Business Administration

Business Analysis

Communication Skills

Compensation and Benefits

Construction

Content Development

Customer Satisfaction

Customer Support/Service

Detail Oriented

Employee Assistance Plan

Establish Priorities

Fitness

Franchise Management

Health Plan

Help Desk

Identify Issues

Information Technology & Information Systems

Information Technology Software

Microsoft Product Family

Multitasking

National Sales

Order Delivery

Pathogens

Performance Metrics

Plan Meetings

Presentation/Verbal Skills

Problem Solving Skills

Product Demonstration

Project Planning

Project/Program Management

Root Cause Analysis

Service Line Management

Team Player

Technical Leadership

Technical Presentation

Technical Support

Test Plan/Schedule

Time Management

Writing Skills

Appcast Exclusive 1

OTHER

FEED

The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. About you: Required: Bachelor's degree, 1 year related experience, and appropriate insurance licensing required OR Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR High School Diploma/GED and 6 years experience.

Introduction:
<div class="ewa-rteLine">At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. </div><div class="ewa-rteLine"> </div>How you'll make an impact:
Develops and acquires new business revenue through sales to new and existing clients with emphasis on small to mid-size companies with high revenue. Provides service to clients according to their needs, retaining them as clients. Participate in team sales situations with other producers and support personnel. May manage overall client relationships and is supported by day-to-day account management. Assist, educate and develop other staff members in new client sales situations and existing client service requirements. Applies industry technologies to new sales, additional sales to existing clients and account service. Provides direction in account transfer situations. Prepares and implements an individual business plan and production budget. Develops and maintains interdivision/intercompany relationships consistent with our corporate culture.About you:
Required: Bachelor's degree, 1 year related experience, and appropriate insurance licensing required OR Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR High School Diploma/GED and 6 years experience. Preferred: Professional designation may be preferred, including CEBS, CPCU, CIC or ARM. Behaviors: Act independently with minimal direction. Strong communication and interpersonal skills.Compensation and benefits:
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: <ul><li>Medical/dental/vision plans, which start from day one!</li><li>Life and accident insurance</li><li>401(K) and Roth options</li><li>Tax-advantaged accounts (HSA, FSA)</li><li>Educational expense reimbursement</li><li>Paid parental leave</li></ul>Other benefits include:<ul><li>Digital mental health services (Talkspace)</li><li>Flexible work hours (availability varies by office and job function)</li><li>Training programs</li><li>Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>Charitable matching gift program</li><li>And more...</li></ul>**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity<a href="https://www.isrvr.com/is/DigitalAssets/EligiblityRequirements/index.html" rel="noopener nofollow noreferrer" target="_blank">Click Here</a>to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
 
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.

Gallagher

Sales Executive, Commercial Lines

ARM (Advanced RISC Machine)

Budget Management

Business Plan

Community Support

Consulting

Customer Relations

Customer Relationship Management (CRM)

Customer Retention/Renewal

Data Analysis

Dental Insurance

Diversity

Ecosystems

Embedded Systems

Equal Employment Opportunity (EEO)

Flexible Spending Accounts

GSIP - GIAC Secure Internet Presence

Healthcare

High School Diploma

Insurance

Interpersonal Skills

Licensing

Matching Gift Programs

Medical Conditions

Medical Genetics

Military

Psychiatry and Mental Health

Risk

Sales

Sales Management

Sustainability

Technology Sales

Training Program

Vision Plan

[AW]-iCims

Technology jobs in Bowling Green, KY - find them here! Apply today to the top opportunities near you.

Top Technology Jobs in Bowling Green, KY | Monster

Technology Jobs in Bowling Green, KY

Resume Resources

Get noticed by top employers!

Technology Jobs in Bowling Green, KY

Franchise Technology Specialist II Servpro Industries, LLC

Sales Executive, Commercial Lines Gallagher

Resume Resources