FULL_TIME

FEED

YEAR

Monitor, troubleshoot, and escalate problems accordingly to appropriate resources for all of Spring Dell Centers’ various on-premises and cloud-based systems, as well as third-party applications and services. Attend all added meetings, training courses, and in-services as determined by the System Administrator; adjusting schedules outside of normal work hours, as needed.

Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace that does not honor medical marijuana.       Information Technology Support SpecialistNOT A REMOTE POSITIONAnnual Salary: $46,259.20 Status: Full-TimeShift: Monday - FridayLocation: La Plata, MDRequirements of Position:<ul><li>Demonstrate the ability to identify, troubleshoot & resolve problems, make timely decisions</li><li>Demonstrate sound time management and dependability</li><li>Ability to perform multiple tasks at once and to work independently</li><li>Adapt to change; ability to be flexible with duties and hours</li><li>Ability to convey a professional attitude that promotes leadership, teamwork, and promotes a healthy work environment</li></ul>Duties of Position:<ul><li>Monitor, troubleshoot, and escalate problems accordingly to appropriate resources for all of Spring Dell Centers’ various on-premises and cloud-based systems, as well as third-party applications and services</li><li>Evaluate and perform all maintenance of hardware, software, and networks for optimal performance and security at all Agency sites’</li><li>Learning and understanding Spring Dell Center’s operations and systems across all departments to ensure positive workflow</li><li>Effective Documentation of IT processes and procedures</li><li>Receiving and deploying ordered endpoint items (laptops, RAM, monitors, speakers, webcams, AC adapters, WiFi adapters, etc.) and inventory</li><li>Collaborate troubleshooting of all sites’ internet & cable TV services and communication with those vendors</li><li>Assist in the maintenance and administration of Spring Dells PBX phone database system and communication with the vendors</li><li>Responsible for monitoring, maintaining, and troubleshooting Spring Dell’s IT hardware</li><li>Administration of Microsoft 365 Applications and Admin portal</li><li>Configure hardware and software to work on Spring Dell Centers Networks</li><li>Responsible for maintaining Spring Dell Centers hardware and software technology to align with industry standards</li><li>Communicate effectively with Spring Dell Staff on issues that may cause interruptions to work processes</li><li>Collaborate with Staff on computer and technology projects such as technical designing of documents and setting up of office spaces for meetings and webinars</li><li>Instruct new hire orientation training modules for IT training</li></ul> Business Responsibilities<ul><li> Ensure quality control; look for ways to improve and promote quality</li><li> Provide portions of a Quarterly report to the Systems Administrator to submit to the Executive Director</li><li>Initiate and implement goal planning as part of the SDC strategic planning process</li><li>Assure availability to make presentations to the Board of Directors as requested</li><li>Attend conferences, workshops, and computer-related training</li></ul> Policy and Procedures<ul><li>Comply with Agency Policies and Procedures.</li><li>Support the Agency’s Mission, Goals and Values.</li><li>Ensure new employees are familiar with the Agency’s Computer Operating Policies</li></ul> General<ul><li>Maintain Accountability to the Systems Administrator</li><li>Acquire and maintain all required certifications, as needed.</li><li>Attend all added meetings, training courses, and in-services as determined by the System Administrator; adjusting schedules outside of normal work hours, as needed. Travel may also be required.</li><li>Exhibit active involvement on a minimum of one outside agency committee</li><li>Provide instruction for at least one agency mandated training and/or join one or more agency committees.</li><li>Participate in agency functions and fundraisers, encouraging involvement from all staff.</li><li>Perform duties and responsibilities as required within the scope of the position.</li></ul> Qualifications:<ul><li>High School Diploma or GED</li><li>An A+ Certification or equivalent experience</li><li>Perform physical activities such as: lifting, pushing and pulling</li><li>Clean Driving Record with 2 years driving experience</li><li>Demonstrate sound time management and dependability</li><li>Excellent communication skills (written and verbal)</li><li>Proficient in Microsoft Office Applications</li><li>Advanced Computer Skills</li></ul> Benefits and Perks:<ul><li>Paid Training</li><li>Paid Holidays </li><li>Health Insurance</li><li>403b Retirement Plan</li><li>Tuition Reimbursement</li><li>Free $10,000 Life Insurance/Accidental Death and Dismemberment</li><li>Direct Deposit</li><li>Annual Leave</li><li>Sick Leave</li><li>Military Leave</li><li>Jury Duty Leave</li><li>Bereavement Leave</li></ul>Powered by JazzHR

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Information Technology Support Specialist Spring Dell Center, Inc.

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