UNKNOWN

ADAPTED_NOW

HOUR

As directed by Sales Manager, monitor weekly and period-to-date reports (e.g., volume-per-guest [VPG], Net Sales, Customer Satisfaction, Sales Executives hot lead reports, channel reports, and Profit and Loss reports [P&Ls]), and provide effective motivational messages to sales team based on performance. Assists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales.

JOB SUMMARYAssists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by reviewing the current book of business and coordinating with the marketing department. As directed by the Sales Manager, provides necessary resources, coaching and training on sales techniques to the sales staff. Works with Sales Manager to resolve conflicts and manage team performance. Helps monitor the guest experience and proactively responds to customer concerns.  Assists the Sales Manager with other duties as directed.  CANDIDATE PROFILE Education and Experience<ul><li>High school diploma or GED; minimum 2 years experience in a similar position.</li></ul>Required Qualifications<ul><li>Proficiency in English (additional language required for certain positions);</li><li>Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law.</li></ul>Successful Candidates Will Be Willing To:<ul><li>Begin work early in the morning (e.g., 7:15am)</li><li>Work at night (occasionally)</li><li>Must be willing to work weekends and holidays as required by business needs</li><li>Be reachable during off-hours</li></ul>JOB SPECIFIC TASKSBuilding Customer Base<ul><li>As directed by Sales Manager, work with marketing and management team to develop strategies for increasing qualified traffic for sales presentations.</li><li>Support development of self-generated business by working existing customer base and local community.</li><li>Help Sales Manager evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc.</li><li>Assist Sales Manager in creating and monitoring the process to assign Sales Executives to prospective owners/members.</li></ul>Managing the Sales Experience<ul><li>Close sales as appropriate; be the second face for the customer.</li><li>Aid the Sales Manager in managing the sales floor to ensure guest tour flow is efficient and conducive to sales presentation discussions and purchase deliberations</li><li>Provide information to, and answer questions from, guests regarding specific topics related to vacation ownership, seasonal travel and financing options.</li><li>Review and approve documentation for a sale.</li><li>Close deals with the signing of paperwork and notarizing contracts.</li><li>Handle any overflow from tour waves.</li><li>Support the presentation and ratification of contracts to new owners.</li><li>Greet guests and make initial introductions to front desk and/or Sales Executives.</li><li>As directed by Sales Manager, make sure all necessary materials are provided for sales executives so they can effectively perform their daily activities (e.g., brochures, vacation planners, and computers).</li></ul>General Business Management<ul><li>Encourage and support the establishment of a positive work environment that recognizes both individual and team accomplishments, and provides a safe haven for open and honest communication.</li><li>Assist Sales Manager in managing the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner at all times.</li><li>Conduct and/or participate in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance.</li><li>Mediate, counsel, and resolve in a timely manner any issues with or between subordinates and with colleagues.</li><li>As directed by Sales Manager, schedule Sales Team to ensure adequate coverage of sales tours based on anticipated guest flow.</li><li>Conduct and/or contribute to material for Daily Huddles/Line Ups.</li><li>As directed by Sales Manager, monitor weekly and period-to-date reports (e.g., volume-per-guest [VPG], Net Sales, Customer Satisfaction, Sales Executives hot lead reports, channel reports, and Profit and Loss reports [P&Ls]), and provide effective motivational messages to sales team based on performance.</li><li>Assist Sales Manager in managing the Daily Sales Executive Tour Rotation to ensure that it is accurate.</li><li>Assist Sales Manager in supervising the daily operational aspects of the Sales Gallery Floor/Sales Center.</li><li>Determine when issue escalation is required.</li><li>Assist Sales Manager in Developing, maintaining and enhancing the 'Culture of Excellence' in all facets of the Sales Gallery/Center operation.</li><li>Interview new candidates for Sales Executive positions.</li></ul>Providing Services to Others<ul><li>Respond to customer questions, complaints, and/or concerns.</li><li>Communicate with customers when escalated issues arise.</li><li>Respond to cancellations with call back to customer.</li><li>Coordinate with Quality Assurance and Contracts to relay important information or issues down to the sales line.</li><li>Assist Sales Manager develop plans to proactively deal with and mitigate common customer problems/complaints.</li></ul>Managing and Coaching the Sales Force<ul><li>At direction of Sales Manager, provide real-time coaching and consultation regarding approach to closing sales (e.g., provision of a specific business case, offering an Encore opportunity).</li><li>Maintain a presence on the sales floor during selling sessions to serve as a resource for Sales Executive on an as needed basis.</li><li>Build team camaraderie and Sales Executive confidence to achieve sales goals.</li><li>At direction of Sales Manager, conduct Performance Reviews with Sales Executives to review sales goals, progress against goals, and actions required to achieve personal and organizational goals.</li><li>Assist Sales Manager in managing the on-boarding of new Sales Executives and ensuring proficiency in the sales process before a Sales Executive is put on the rotation.</li><li>At direction of Sales Manager, conduct one on one coaching meetings with individual Sales Executives to develop proficiency in sales approach, execution of process (i.e., discovery, intent, close), ability to close, cope with and respond to rejection, etc.</li><li>Deliver training to sales workforce.</li><li>Assist Sales Manager in addressing issues related to employee concerns (e.g., work-place conflict, performance issues).</li><li>Prepare Sales Executives with multiple strategies for overcoming a broad range of sales objections.</li><li>At direction of Sales Manager, develop, conduct and supervise regular group training for Sales Executives to refresh on specific aspects of the sales presentation process as well as to develop Sales Executives in other personal/professional areas.</li><li>Help Sales Manager facilitate regular training and feedback sessions with new hires.</li><li>Supervise and monitor sales presentations to ensure effective conformity with standards in terms of content and collateral.</li><li>Accompany Sales Executives on ride-alongs as a means of identifying areas to provide feedback on performance.</li><li>Diagnose issues with under-performing Sales Executives.</li><li>Support the hiring process by participating in recruiting activities.</li><li>Interpret and coach Sales Executives based on results of feedback received through formal (e.g., surveys) and informal (e.g., customer conversations) channels.</li><li>Monitor and provide coaching on Sales Executive customer communication skills (e.g., phone behavior and emailing).</li></ul>Other<ul><li>Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).</li><li>Perform other duties as assigned.</li></ul>COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICSLeadership<ul><li>Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.</li></ul><ul><li>Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.</li></ul><ul><li>Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.</li></ul><ul><li>Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action</li><li>Building and Contributing to Teams</li><li>Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.</li></ul><ul><li>Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.</li></ul><ul><li>Building Relationships</li></ul><ul><li>Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.</li></ul><ul><li>Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.</li></ul><ul><li>Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.</li></ul><ul><li>Generating Organizational Talent and Capability</li></ul><ul><li>Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives. Diagnoses capability needs; recruits and evaluates potential employees; emphasizes retention; champions talent management.</li></ul><ul><li>Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.</li></ul><ul><li>Learning and Applying Personal Expertise</li><li>Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.</li><li>Business Acumen - Understanding and utilizing business information (e.g., Associate, Guest/Customer Satisfaction, Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.</li></ul><ul><li>Basic Competencies</li><li>Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).</li><li>Reading Comprehension - Understanding written sentences and paragraphs in work related documents.</li><li>Writing - Communicating effectively in writing as appropriate for the needs of the audience.</li></ul><ul><li>Functional Job Family Competencies</li><li>Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.</li><li>Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.</li><li>Sales and Marketing and Operations - Ability to understand the business needs and basic concepts of Sales and Marketing and Resort Operations in order to build a positive and collaborative working relationship.</li></ul>Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Hyatt Vacations Ownership

Sales Executive ASM Closer Desert Oasis

Brochures

Business Analysis

Business Case

Business Skills

Candidate Sourcing

Coaching

Communication Skills

Computer Hardware

Computer Skills

Computer Software

Conflict Resolution

Customer Escalations

Customer Satisfaction

Data Collection

Delphi

Documentation

English Language

Establish Priorities

Executive Assistant Skills 

Federal Laws and Regulations

High School Diploma

Identify Issues

Interviewing Skills

Leadership

Legal

Marketing

Marketing Strategy

Meet Sales Quota

Needs Assessment

Onboarding

Operations Management

People Management

Performance Analysis

Performance Management

Performance Reviews

Problem Solving Skills

Profit & Loss

Promotional Programs

Quality Assurance

Real Estate

Revenue Growth

Sales

Sales Closing Skills

Sales Management

Sales Operations

Sales Presentation

Sales Prospecting

Sales Training

State Laws and Regulations

Strategic Planning

Talent Management

Team Building

Team Lead/Manager

Team Player

Technology Sales

Telephone Skills

Time Management

Training/Teaching

Marriott Vacations Worldwide

Professional Development

Retirement / Pension Plans

Tuition Reimbursement

Life Insurance

Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.

Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy. Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations. Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor’s or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor’s status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386

In America's Navy, opportunity is everywhere. Make a living as a rescue swimmer. Spend your days launching jets off aircraft carriers. Turn your problem-solving skills into cyberwarfare expertise. Bring humanitarian relief to victims of disaster. Wherever your passions lie, the most versatile branch of the military will forge your skills with state-of-the-art technology, collaborative mentorship and hands-on experience. Whether you choose full-time, Active Duty or part-time enlistment in the Navy Reserve, you can meet your professional goals and discover the pride of defending your nation alongside Sailors from across the country.And after all, it's not where the sea takes you, but who it makes you.
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U.S. Navy

Information Technology Professional (IT Support)

Analysis Skills

Commissioning

Communication Systems

Communications Servers

Computer Forensics

Computer Network Defense (CND)

Computer Networks

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Fitness

Help Desk

Incident Response

Information Technology & Information Systems

Information Warfare (IW)

Information/Data Security (InfoSec)

Intelligence Gathering

Network Administration/Management

Network Security

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Network Systems

Operational Audit

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Sales Executive ASM Closer Desert OasisHyatt Vacations Ownership

Information Technology Professional (IT Support)U.S. Navy

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