UNKNOWN

ADAPTED_NOW

The Franchise Technology Specialist II is responsible for assisting the Franchise Technology Manager and Service Line Product Managers with the identification and prioritization of technology improvements, as well as designing, directing and assisting with the delivery of training associated with new and existing SERVPRO technology. Communicate all franchise technology support resources to key stakeholders such as, the SERVPRO Help Desk and Franchise Operations teams, to ensure franchises have access to knowledgeable support.

What we offer<ul><li>Excellent health benefits plan, which includes medical, vision and dental options</li><li>401(k) with company match</li><li>Company profit sharing plan</li><li>Generous paid time-off and paid holidays</li><li>Paid parental leave</li><li>2 free on-site fitness rooms</li><li>Employee Assistance Program</li><li>Employee Resource Groups</li><li>Personal and professional development program</li></ul>Job SummaryThe Franchise Technology Specialist II is responsible for assisting the Franchise Technology Manager and Service Line Product Managers with the identification and prioritization of technology improvements, as well as designing, directing and assisting with the delivery of training associated with new and existing SERVPRO technology.The Franchise Technology Specialist 2 will collaborate with internal stakeholders and the franchise community on how to properly use new SERVPRO technology as well as new features of existing SERVPRO technology.You will<ul><li>Identify, design, direct, and assist with the delivery of resources associated with SERVPRO technology.</li><li>Partner with Information Technology team to coordinate and assist with User Acceptance Testing (UAT).</li><li>Work with Information Technology team to establish Alpha/Beta test schedules, as well as identifying and working with participating franchises to provide software feedback to IT.</li><li>Function as a subject matter expert while attending project planning/update meetings.</li><li>Work in tandem with other technology and rollout stakeholders such as Product Managers, Information Systems, National Accounts, Field Operations, and Franchise Training to optimize the efforts of each team.</li><li>Ensure that all SERVPRO technology training resources properly equip each position within the franchise community with the knowledge they need to succeed.</li><li>Ensure that all training resources emphasize not just how to use the technology but also the why behind certain actions. (i.e., downstream impacts, client visibility, customer satisfaction, key performance metric impact, etc.).</li><li>Communicate all franchise technology support resources to key stakeholders such as, the SERVPRO Help Desk and Franchise Operations teams, to ensure franchises have access to knowledgeable support.</li><li>Coordinate with all implementation stakeholders to address any challenges in a timely manner.</li><li>Assist Franchise Training team with the creation of technology resources.</li></ul>You have<ul><li>Two to three years of work experience in a technology role such as training, project management or business analyst.</li><li>Experience with Verisk suite of software, for example Xactimate, is preferred.</li><li>Experience with CoreLogic suite of software, including CoreLogic Mitigate, Estimate, and Dash is preferred.</li><li>Knowledgeable with Microsoft suite of software required.</li><li>Experience with project management methodology preferred.</li><li>Experience with process mapping methodology preferred.</li><li>Strong attention to detail to ensure accuracy and provide validation of results.</li><li>Intellectual curiosity, along with excellent critical thinking skills, to be able to disaggregate issues, identify root causes and recommend solutions.</li><li>Ability to execute/manage multiple projects simultaneously while balancing competing and changing priorities.</li><li>Effective written and verbal communication skills; able to conduct task demonstrations, develop and deliver presentations, convey technical concepts to non-technical audiences, and produce written content.</li><li>Strong focus on delivering excellent customer service.</li></ul>Education<ul><li>Bachelor’s degree in business administration, technology, or related comparable field experience </li><li>Certifications in relevant previously mentioned software is preferred.</li></ul>About SERVPROFor more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Servpro Industries, LLC

Franchise Technology Specialist II

Acceptance Testing

Alpha Testing

Beta Test/Release

Business Administration

Business Analysis

Communication Skills

Compensation and Benefits

Construction

Content Development

Customer Satisfaction

Customer Support/Service

Detail Oriented

Employee Assistance Plan

Establish Priorities

Fitness

Franchise Management

Health Plan

Help Desk

Identify Issues

Information Technology & Information Systems

Information Technology Software

Microsoft Product Family

Multitasking

National Sales

Order Delivery

Pathogens

Performance Metrics

Plan Meetings

Presentation/Verbal Skills

Problem Solving Skills

Product Demonstration

Project Planning

Project/Program Management

Root Cause Analysis

Service Line Management

Team Player

Technical Leadership

Technical Presentation

Technical Support

Test Plan/Schedule

Time Management

Writing Skills

Appcast Exclusive 1

FULL_TIME

FEED

OTHER

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Drive all aspects of engineering recruiting including but not limited to; attracting great talent and retaining a highly skilled, proficient engineering team.

Essential Duties and Responsibilities:- Provide strategic direction and guidance to the software engineers within the IT Applications Development team in support of application design, software development, and software integration.- Define the key priorities in pursuit of the vision and goals associated with the Software Engineering practice.- Ensure Software Engineering staff are following best practices around application design, software development, and software integration throughout the system development lifecycle.- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.- Provide leadership and direction to staff for completeness of application design, software engineering, and software integration.- Work toward the improvement of the software life cycle time by increasing the quality of requirements and reducing the amount of time spent in the application design, development, and integration phases.- Manage the Software Engineering staff as a shared service to support multiple projects.- Ensure that the Software Engineers have the appropriate tools, skills, and training to support the project needs.- Manage geographically distributed staff to maximize staff utilization.- Work closely with delivery managers and product managers to support product delivery and enhancements.- Drive all aspects of engineering recruiting including but not limited to; attracting great talent and retaining a highly skilled, proficient engineering team.- Lead day-to-day development activities while remaining actively engaged in design, architecture, and technical decision-making. - Review code regularly to ensure adherence to engineering standards, security practices, and maintainability. - Provide technical guidance and hands-on problem-solving support to development teams. - Partner closely with architecture, QA, DevOps, security, and product teams to deliver high-quality software at scale. - Manage and mentor a team of software developers, including performance management, coaching, and career development. - Set clear expectations around technical excellence, delivery commitments, and professional growth. - Build a collaborative team culture focused on accountability, quality, and continuous improvement. - Oversee development using multiple SDLC methodologies focusing on a solid design, quality process and adherence to standards and timelines. -Adapt delivery approaches to meet enterprise governance, compliance, and business requirements. - Plan and manage capacity, estimates, dependencies, and delivery risks. - Design, implement, and evolve development processes to improve predictability, velocity, and product quality. - Establish and enforce best practices for source control, code reviews, testing, CI/CD, and documentation. - Identify and reduce technical debt while balancing delivery priorities. - Define and track engineering metrics related to code quality, defect rates, delivery performance, and operational stability. - Ensure engineering practices align with healthcare regulatory standards and enterprise compliance requirements. - Promote secure software development and data protection practices. - Support audits, risk assessments, and remediation efforts in partnership with compliance and security teams. - Ensure appropriate documentation and traceability to support regulatory expectations.Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Program Specific Requirements- Bachelor's degree in computer science, Engineering, or a related field, or equivalent practical experience. - Demonstrated experience managing software development teams in an enterprise environment. -Strong hands-on background in software development or technical leadership roles. - Proven experience working with multiple SDLC methodologies. - Track record of improving development processes, engineering quality, and delivery outcomes. - Experience delivering software in regulated or quality-sensitive environments.Program Specific Preferences - Experience developing healthcare-related software products or systems. - Familiarity with healthcare compliance standards (e.g., HIPAA or similar). - Experience with large-scale, enterprise-grade systems and cross-team dependencies. - Prior experience as a senior engineer, technical lead, or architect.#HumanServices #maxcorpEEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 140,000.00 Maximum Salary $ 180,000.00 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=eedb50bb3979806cf7a80acf048fad42&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Technology Jobs in Glasgow, KY

Resume Resources

Get noticed by top employers!

Technology Jobs in Glasgow, KY

Franchise Technology Specialist II Servpro Industries, LLC

Development Manager - Healthcare Technology Maximus

Resume Resources