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As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. Deliver and fit of equipment, assuring that functional goals established at the evaluation are metProvide thorough training and education to clients, families and caregivers on the safe and effective use of recommended equipment.

<div>At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. The pay range for this position is $45,000-$70,000 Salary + commission. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. JOB PURPOSE:</div><div>The Assistive Technology Professional (ATP) plays a crucial role in evaluating, recommending, and providing customized Complex Rehabilitation Technology (CRT) to meet the unique needs of our clients. This position involves working closely with clients, families, therapists, and physicians to ensure the appropriate equipment is provided to maximize independence and enhance quality of life. A strong understanding of clinical conditions and extensive knowledge of rehabilitation equipment are essential for success in this role.</div><div> </div><div>KEY RESPONSIBILITIES:</div><ul><li>Conduct comprehensive assessments to identify clients' needs, functional limitations, and mobility goals based on therapist assessment findings and physician orders. This includes assessing physical abilities, environmental factors, and lifestyle considerations.</li><li>Actively collaborate with an interdisciplinary team, including physicians, therapists (PT,OT,SLP), clients and caregivers to develop individualized plans of care to achieve client mobility goals.</li><li>Recommend appropriate CRT equipment and associated interventions based on client’s identified physical needs and mobility goals. </li><li>Manage/Facilitate efficient procurement processes from equipment specification through delivery.</li><li>Attain and apply clinical, technical and interpersonal skills in a needs analysis of complex mobility issues for individuals with various disabilities.</li><li>Deliver and fit of equipment, assuring that functional goals established at the evaluation are metProvide thorough training and education to clients, families and caregivers on the safe and effective use of recommended equipment. Includes instruction on operation, maintenance and and troubleshooting</li><li>Complete/maintain accurate and detailed documentation pertaining to client interactions in a timely manner.</li><li>Attaining/exceeding annual sales goals and objectives as established at beginning of each fiscal year.</li><li>Consistently reviewing and reporting on sales calls, sales outcomes, and sales opportunities.</li><li>Maintaining all certifications and licenses, obtaining all required continuing education annually to assure no lapse in coverage.</li><li>Maintaining eligibility status with various vendor systems as required to assure continuous access to facilities.</li><li>Keeping abreast of funding requirements, learn the wide variety of products and manufacturers Numotion contracts with while utilizing and comprehending the technological advances within the Rehab Technology industry.</li><li>Develop and maintain new and existing relations with various referral sources.</li><li>Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.  </li><li>Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations. </li><li>Provide excellent customer service for all internal and external customers of the operations at all times.  Provide solutions for customer concerns and continually focus on customer service as our top priority.</li><li>The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.</li></ul><div>REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:</div><ul><li>Bachelor’s degree in related field or an equivalent combination of education and relevant experience will be considered.</li><li>Valid Assistive Technology Professional (ATP) certification.</li><li>Demonstrate critical thinking, interpersonal and problem-solving skills required to generate appropriate, individualized recommendations for CRT equipment and interventions.</li><li>Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.)</li><li>Must have valid Drivers License.</li></ul><div>PREFERRED COMPETENCIES AND QUALIFICATIONS:</div><ul><li>Minimum one (1) year experience working with complex rehabilitation technology.</li><li>Ability to prioritize multiple tasks, responsibilities and projects independently and effectively.</li><li>Previous experience in selling DME equipment.</li><li>Extensive knowledge of various clinical conditions impacting mobility, such as spinal cord injury, cerebral palsy, multiple sclerosis, and stroke.</li><li>Comprehensive understanding of rehabilitation equipment, including power wheelchairs, manual wheelchairs, seating systems, adaptive controls, and other assistive devices.</li><li>Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.)</li><li>Ability to perform thorough and competent seating/mobility, assistive technology, and rehab equipment evaluations.</li></ul><div>PHYSICAL WORK REQUIREMENTS:</div><div>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>Ability to meet essential functions of the position with reasonable accommodations as necessary</li><li>Frequent use of hands, wrists, fingers associated with computer equipment.</li><li>Prolonged periods of time working at a desk and/or on a computer.</li><li>Occasionally move and reach with arms and hands.</li><li>Ability to lift/move up to 50 lbs and push/pull up to 100 lbs as needed.</li><li>Ability to communicate effectively.</li><li>Ability to work overtime as needed.</li></ul><div>At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.</div>  Required Skills Required Experience

Numotion

Assistive Technology Professional

Assistive Technology

Billing

CRT (Cathode Ray Tube) Displays

Cerebral Vascular Accident

Communication Skills

Contract Manufacturing

Customer Relations

Customer Support/Service

Diversity

Documentation

Driver's License

Durable Medical Equipment

Equipment Specification

Establish Priorities

Exceeded Sales Goal

Federal Laws and Regulations

Funding

Identify Issues

Insurance

Interpersonal Skills

Leadership

Lift/Move 100 Pounds

Lift/Move 50 Pounds

Medicaid

Medical Products

Medicare

Multiple Sclerosis

Multitasking

Needs Assessment

Physical Demands

Problem Solving Skills

Purchasing/Procurement

Quality of Life

Relocation Services

Revenue/Sales Reporting

Sales

Spinal Cord Injury

Technical Support

Time Management

silkroad ATS feed

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Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.

YEAR

Technical Account Manager – Managed IT<ul><li>Location: Medford, OR (On-site)</li><li>Compensation: $60,000 – $100,000 DOE</li></ul>Job DescriptionPacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments.Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.Skills, Knowledge, and ExpertiseOur ideal candidate demonstrates a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.The right individual is confident presenting to executives, skilled in IT strategy development, and capable of bridging the gap between technical requirements and business outcomes.Qualifications Required<ul><li>5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant</li><li>Proven experience with IT budgeting, strategic planning, and technology roadmap development</li><li>Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)</li><li>Strong understanding of ROI analysis and cost-benefit justification for IT investments</li><li>Ability to translate complex technical concepts into business language</li><li>Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms</li><li>Strong aptitude for customer service and client retention</li><li>Excellent verbal, written, and analytical communication skills</li><li>Highly organized with the ability to manage multiple priorities effectively</li><li>Ability to remain composed and focused under pressure while managing client escalations</li><li>Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams</li></ul>Qualifications Preferred<ul><li>Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)</li><li>MSP experience strongly preferred</li><li>Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC</li><li>Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks</li><li>Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)</li></ul>You will be working with the following technologies on a daily basis:<ul><li>Microsoft Windows and macOS environments</li><li>Microsoft Windows Server / Active Directory</li><li>Microsoft 365 / Azure / Google Workspace</li><li>Microsoft SQL / Exchange Online</li><li>WatchGuard, SonicWall, Cisco, or similar firewall platforms</li><li>Remote Access: VPN, RDS</li><li>Virtualization: VMware, Microsoft Hyper-V</li><li>Wireless: Aruba, WatchGuard, Meraki</li><li>Endpoint Security, EDR, and Cloud Backup solutions, SIEM</li></ul>Additional InformationLocation: On-site position based in Beaverton, ORCompensation: $60,000-$100,000/year, depending on experience and certificationsBenefits<ul><li>Medical, Dental, Vision, and Life Insurance</li><li>401(k) with company match</li><li>Paid Time Off (Vacation, Sick Leave, Holidays)</li><li>Monthly Car Allowance</li><li>FSA/HSA Programs</li><li>Company events, recognition trips, and a collaborative team environment</li></ul>Our Commitment to Diversity and InclusionPacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over forty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.#INDSP#LI-Onsite

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Assistive Technology Professional Numotion

IT Technical Account Manager Pacific Office Automation

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