FULL_TIME

ADAPTED_NOW

UNKNOWN

As a director, you'll be responsible for leading the technical vision, strategy, architecture, and execution of the enterprise data lake, collaborating both within the data team and outside to ensure successful deliveries in production, representing the data team in collaborating with business to ensure data availability that supports business priorities and successful usage of the data. Expert understanding and use of modern data technology end-to-end, including but not limited to source system, data integration, data acquisition, data ingestion, data transformation, data aggregation, data governance, business intelligence, data warehouse, data lake, NoSQL, object storage, streaming, etc.

YEAR

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"/><p style="text-align:inherit">The Director of Data Lake and Integration will provide technical and architectural leadership within the data engineering organization. In this role, you'll champion building out an enterprise data lake across the businesses, which is critical to the success of modernization and growth at Credit Acceptance. This includes all the first-party and third-party data, data modeling about business-critical data across the ecosystem, as well as data integration both within the company and with external partners. As a director, you'll be responsible for leading the technical vision, strategy, architecture, and execution of the enterprise data lake, collaborating both within the data team and outside to ensure successful deliveries in production, representing the data team in collaborating with business to ensure data availability that supports business priorities and successful usage of the data. The ideal candidate brings 15+ years of engineering experience with significant depth in building enterprise big data solutions with demonstrated impact on business success. You'll serve as both a hands-on technical leader and a strategic advisor, helping to establish robust, scalable enterprise data foundations that drive growth, enable innovation, and improve efficiency across the organization.</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p><b>Outcomes and Activities:</b></p><ul><li>This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.</li><li>Develop and drive the long-term vision for enterprise data lake and integration, ensuring alignment with organizational goals and priorities </li><li>Formulate and implement data lake and integration strategy across the data space, including but not limited to first-party/third-party data, structured/unstructured data, data modeling across the data ecosystem, and integration both within and outside the company</li><li>Oversee the design and development of a scalable enterprise data lake that supports different use cases across the company and enables scalable and self-serve data success</li><li>Lead the development and continuous evolution of scalable, robust, and business-aligned enterprise data lake and integration, driving the adoption of modern architecture and design, including cloud-native services, distributed computing, and real-time data processing.</li><li>Effectively communicate data lake success, strategies, roadmap, and progress to executive leadership and stakeholders, ensuring alignment with the firm’s broader vision and goals.</li><li>Develop insightful business and domain knowledge, translate data into actionable insights that enable the business to drive growth, foster innovation, and improve efficiency</li><li>Build a strong engineering organization and foster a solid engineering discipline by leading with examples and mentoring team members</li><li>Collaborate with both the data team and cross engineering on technology and architecture strategy and decision</li><li>Exemplify technical innovation and contribute to critical system design, implementation, and operation success</li><li>Formulate a technology and architecture decision framework that embeds the engineering discipline</li><li>Become an expert in the business process domain to better support the business and align technologies with the business outcomes</li><li>Work with the engineering leadership team to develop and execute on the company’s technical and business strategy</li><li>Conduct impact analysis to proactively identify the impact of a change across multiple applications/systems</li><li>Perform technical due diligence and architectural assessments of third-party technologies and solutions.</li><li>Experiment and test ideas, validate assumptions against needs, reach conclusions, and recommend solutions</li><li>Document standards, best practices, and engineering artifacts so others can easily understand, build, and maintain best-in-class software systems</li><li>Debug the critical problems that arise in production and execute effective solutions within the application and across multiple applications/systems</li><li>Lead continuous learning and process improvement activities to improve design and overall engineering practices</li><li>Grow talent by participating in hiring and mentoring team members</li></ul><p/><p><b>Competencies: </b>The following items detail how you will be successful in this role.</p><ul><li><b>Customer Empathy:</b> Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.</li><li><b>Engineering Excellence:</b> Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.</li><li><b>One Team:</b> A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication, and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.</li><li><b>Owner’s Mindset: </b>Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.</li></ul><p/><p><b>Requirements:</b></p><ul><li>Bachelor’s degree in Computer Science, Information Systems, or closely related field of study; or equivalent work experience</li><li>Minimum 10 years of software engineering experience or comparable depth of experience</li><li>Minimum 5 years in senior leadership roles managing managers and large engineering teams</li><li>Experience in the leadership role overseeing strategy and implementation of enterprise data lake and integration with demonstrated business success and impact</li><li>Expert knowledge of software engineering best practices with experience building an enterprise data lake with modern technology and architecture</li><li>Expert understanding and use of modern data technology end-to-end, including but not limited to source system, data integration, data acquisition, data ingestion, data transformation, data aggregation, data governance, business intelligence, data warehouse, data lake, NoSQL, object storage, streaming, etc.</li><li>Extensive experience with enterprise data modeling and integration with demonstrated success</li><li>Strong understanding of distributed systems, cloud computing, and microservices architectures</li><li>Demonstrated success in building a strong engineering organization and attract/recruit/grow/retain talent</li><li>Demonstrated success in building a mission-critical enterprise-class data solution that delivers business impact</li><li>Demonstrated ability to work with business partners, cross-functional team members, and coach and mentor experienced team members</li><li>In-depth experience with building an enterprise big data real-time production system that delivers business success</li><li>Experienced in communicating and articulating technology subjects in the context of business, and providing timely and clear communication</li><li>Well-versed in delivery mechanisms such as Agile</li></ul><p/><p><b>Preferred:</b></p><ul><li>Financial services or FinTech industry experience</li></ul><p/><p><b>Knowledge and Skills:</b></p><ul><li>Architecture and Design: Ability to implement world-class solutions that meet the needs of the business and customer, and help deliver growth and innovation.</li><li>Leadership: Be a thought leader and demonstrate leadership to mentor team members, influence change, and drive for the business outcome</li><li>Ability to challenge the status quo and influence stakeholders to create innovative solutions</li><li>Be collaborative with other team members, seeking a diversity of thought to meet business outcomes</li><li>Ability to foster strong relationships across the organization</li><li>Bring a strong understanding of relevant and emerging technologies, provide input and coach team members, and embed learning and innovation in the day-to-day</li><li>Strong experience and understanding of how to connect the work being done and how it drives business value</li><li>Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership</li><li>Ability to work independently and as part of a team in a fast-paced, dynamic environment.</li></ul><p/><div><p><b>Target Compensation: </b>A competitive base salary range from $208,761 – $306,183. This position is eligible for an annual variable bonus of cash and equity, between 20-60%. Bonus amounts are based on individual performance. Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications. </p><p/><p>Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego. </p><p/><p>#zip</p><p>#LI-Remote</p></div><p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left"><b><u>Benefits</u></b></p><ul><li>Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work </li></ul><p style="text-align:inherit"/><p style="text-align:left"><b><u>Our Company Values:</u></b></p><p style="text-align:left">To be successful in this role, Team Members need to be:</p><ul><li>Positive by maintaining resiliency and focusing on solutions</li><li>Respectful by collaborating and actively listening</li><li>Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions</li><li>Direct by effectively communicating and conveying courage</li><li>Earnest by taking accountability, applying feedback and effectively planning and priority setting</li></ul><p style="text-align:inherit"/><p style="text-align:left">To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:</p><ul><li>Identify the Right People by recognizing top talent</li><li>Set Clear Expectations by managing change and directing others</li><li>Train team members and focus on developing talent</li><li>Performance Manage by ensuring accountability and driving results</li><li>Create the Right Environment by establishing trust and managing conflict</li><li>Maintain the Right Number of team members needed to build an effective team</li></ul><p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left"><b>Expectations:</b></p><ul><li>Remain compliant with our policies processes and legal guidelines</li><li>All other duties as assigned</li><li>Attendance as required by department</li></ul><p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left"><b>Advice</b>!</p><p style="text-align:left">We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application! </p><p style="text-align:inherit"> </p><p style="text-align:left"><b>P.S</b>.</p><p style="text-align:left">We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!</p><p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"/><p style="text-align:inherit"/><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"/><p style="text-align:inherit"/><p>California Residents: Please click <a href="https://customer.creditacceptance.com/privacy-policies/california" rel="nofollow noopener noreferrer" target="_blank">here</a> for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.</p><p style="text-align:inherit"/><p style="text-align:left"><b>Play the video below to learn more about our Company culture.</b></p>

Credit Acceptance Corporation

Director, Data Lake and Integration

Acquisition Integration

Agile Programming Methodologies

Analysis Skills

Architectural Analysis

Architectural Services

Automotive Industry

Best Practices

Big Data

Business Development

Business Growth

Business Intelligence

Business Model

Business Processes

Business Strategy

Business Support

Change Management

Cloud Architecture

Cloud Computing

Coaching

Communication Skills

Computer Science

Continuous Improvement

Cross-Functional

Customer Experience

Data Collection

Data Lake

Data Modeling

Data Processing

Data Warehousing

Debugging Skills

Distributed Computing

Diversity

Documentation Standards

Due Diligence

Ecosystems

Emerging Technology

Employee Retention

Engineering

Enterprise Data Integration

Establish Priorities

Finance

Financial Services

Information Technology & Information Systems

Leadership

Legal

Mentoring

Microservices

NoSQL

Problem Solving Skills

Process Improvement

Production Systems

Safety/Work Safety

Scalable System Development

Software Engineering

Structured Data

System Integration (SI)

Talent Management

Team Building

Team Lead/Manager

Team Player

Technical Leadership

Technical Strategy

Thought Leadership

Time Management

Travel Planning

Unstructured Data

Use Cases

Willing to Travel

Work From Home

monster

OTHER

FEED

Reporting directly to the SVP, Global Sales, this highly visible leadership role serves as a critical business partner in driving commercial effectiveness through sales strategy, forecasting, pipeline governance, CRM optimization, pricing and margin management, quoting operations, sales enablement, training and development, commission administration, and performance analytics. The Director partners cross-functionally with Business Development, Program Management, Finance, Customer Service, Engineering, Quality, Manufacturing Operations, General Managers, IT, HR, and Executive Leadership to improve sales productivity, pipeline visibility, customer responsiveness, margin performance, and revenue predictability.

<p><strong>Position Summary</strong></p><p>The Director, Global Sales Operations & Commercial Excellence is a strategic commercial leader responsible for designing, leading, and optimizing the operational framework, systems infrastructure, analytics, and governance processes that enable scalable, profitable growth across Aptyx's global sales organization.</p><p>Reporting directly to the SVP, Global Sales, this highly visible leadership role serves as a critical business partner in driving commercial effectiveness through sales strategy, forecasting, pipeline governance, CRM optimization, pricing and margin management, quoting operations, sales enablement, training and development, commission administration, and performance analytics.</p><p>This position leads the teams, systems, and workflows that support the full commercial lifecycle - from opportunity development through quoting, new product introduction (NPI), forecasting, contract award, and operational handoff - ensuring alignment with Aptyx's medical device manufacturing capabilities, customer expectations, plant capacity, validation timelines, and long-term growth objectives.</p><p>The Director partners cross-functionally with Business Development, Program Management, Finance, Customer Service, Engineering, Quality, Manufacturing Operations, General Managers, IT, HR, and Executive Leadership to improve sales productivity, pipeline visibility, customer responsiveness, margin performance, and revenue predictability.</p><p>This role is responsible for driving commercial excellence in a fast-paced, highly regulated medical manufacturing environment.</p><p> </p><p><strong>Essential Duties and Responsibilities</strong></p><p><strong>Commercial Strategy & Sales Planning</strong></p><p>Provide strategic leadership for the development and execution of Aptyx's global sales operations strategy in alignment with revenue, bookings, and long-range growth objectives.</p><p>Key responsibilities include:</p><ul><li>Leading annual, quarterly, and monthly sales planning processes, including territory alignment, account segmentation, quota deployment, customer targeting, and pipeline coverage expectations</li><li>Establishing governance for pipeline stages, forecast cadence, deal reviews, and opportunity qualification standards</li><li>Developing KPI frameworks and performance metrics that drive accountability across the commercial organization</li><li>Supporting the annual operating plan (AOP), strategic planning process, and long-range commercial growth initiatives</li><li>Identifying pipeline risks, revenue gaps, and strategic growth opportunities while supporting leadership decision-making</li></ul><p> </p><p> </p><p> </p><p><strong>Forecasting, Pipeline Governance & Commercial Analytics</strong></p><p>Own the global commercial forecasting process and provide executive-level visibility into pipeline health, revenue outlook, bookings, and demand trends.</p><p>Responsibilities include:</p><ul><li>Leading forecasting processes for bookings, revenue, demand visibility, and risk assessment</li><li>Driving integration of commercial forecasting into the S&OP process to ensure alignment with manufacturing capacity and customer demand</li><li>Establishing pipeline discipline, opportunity progression standards, and stage governance</li><li>Developing executive dashboards, scorecards, and KPI reporting for senior leadership</li><li>Presenting weekly, monthly, and quarterly business reviews to the SVP, Global Sales and executive leadership team</li><li>Analyzing trends to improve sales productivity, conversion rates, customer responsiveness, and margin performance</li></ul><p> </p><p><strong>Pricing Strategy, Margin Management & Quoting Excellence</strong></p><p>Lead commercial pricing governance and margin optimization strategies across new and existing customer opportunities.</p><p>Responsibilities include:</p><ul><li>Partnering with Finance, Engineering, Program Management, and Operations to validate technical and commercial assumptions</li><li>Driving margin discipline, pricing consistency, and profitability improvement initiatives</li><li>Monitoring quote conversion rates, turnaround time, gross margin performance, and commercial fit</li><li>Supporting strategic pricing decisions for complex customer programs, long-term agreements, and transfer opportunities</li></ul><p> </p><p><strong>CRM, Commercial Systems & Technology Leadership</strong></p><p>Provide leadership for the commercial technology infrastructure that supports sales effectiveness, customer visibility, and data-driven decision-making.</p><p>Key responsibilities include:</p><ul><li>Ownership of CRM, pipeline tools, quoting systems, dashboards, and reporting infrastructure</li><li>Ensuring strong user adoption, process compliance, and data integrity across the commercial organization</li><li>Leading CRM governance, workflow design, automation, and reporting structures</li><li>Partnering with IT and business systems teams on integrations, enhancements, and scalable process automation</li><li>Evaluating and implementing tools that improve commercial execution and customer responsiveness</li></ul><p> </p><p><strong>Commercial Process Optimization & Customer Lifecycle Management</strong></p><p>Design and standardize scalable commercial workflows that improve speed, accuracy, and customer experience while aligning with operational readiness.</p><p>Responsibilities include:</p><ul><li>Optimizing lead management, opportunity progression, quote approvals, and customer handoff workflows</li><li>Ensuring seamless transition from opportunity development through contract execution, NPI, validation, and production launch</li><li>Driving Lean and continuous improvement initiatives within sales operations and quoting processes</li><li>Ensuring commercial commitments align with plant capacity, validation timelines, manufacturing readiness, and customer delivery requirements</li><li>Supporting customer experience scorecards, strategic business reviews, and lifecycle performance metrics</li></ul><p> </p><p><strong>Sales Enablement, Training & Proposal Excellence</strong></p><p>Lead the development of commercial tools, proposal quality standards, and training initiatives that strengthen sales execution.</p><p>Key responsibilities include:</p><ul><li>Overseeing the creation, positioning, and quality control of customer proposals and quote packages</li><li>Supporting customer-facing presentations, technical pitch materials, and value proposition messaging</li><li>Standardizing proposal templates, commercial messaging, and content controls</li><li>Ensuring customer-facing materials accurately reflect Aptyx's technical capabilities and manufacturing solutions</li><li>Coordinating training and development initiatives for the commercial organization, including systems, processes, and sales enablement tools</li></ul><p> </p><p><strong>Commission Administration & Incentive Effectiveness</strong></p><p>Provide leadership for commission administration and incentive governance.</p><p>Responsibilities include:</p><ul><li>Overseeing commission plan administration, tracking, reporting, and reconciliation</li><li>Partnering with Finance and HR to ensure accurate and timely payouts</li><li>Maintaining reporting controls and audit readiness</li><li>Analyzing incentive effectiveness relative to strategic sales objectives and revenue performance</li></ul><p> </p><p><strong>Leadership & Team Development</strong></p><p>Lead, coach, and develop a high-performing sales operations organization capable of supporting global commercial growth.</p><p>Responsibilities include:</p><ul><li>Direct leadership of teams supporting CRM, systems, enablement, quoting, and analytics</li><li>Establishing clear performance expectations, KPIs, and accountability measures</li><li>Building scalable organizational capability and succession readiness</li><li>Promoting Aptyx values, leadership expectations, and cross-functional collaboration</li></ul><p> </p><p><strong>Leadership Competencies & Core Values</strong></p><p>The Director is expected to model and reinforce Aptyx leadership principles, including:</p><ul><li><strong>Strategic Leadership</strong> – Drives long-term commercial strategy and aligns execution with enterprise objectives</li><li><strong>Customer Focus</strong> – Champions responsiveness, quality, and long-term customer partnerships</li><li><strong>Cross-Functional Collaboration</strong> – Builds strong partnerships across commercial and operational functions</li><li><strong>Accountability & Execution</strong> – Drives ownership, governance, and measurable results</li><li><strong>Continuous Improvement</strong> – Promotes Lean thinking, innovation, and data-driven process improvement</li><li><strong>People Leadership</strong> – Coaches, develops, and inspires high-performing teams</li><li><strong>Integrity & Compliance</strong> – Ensures alignment with Aptyx quality standards, regulatory requirements, and ethical business practices</li></ul><p> </p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree in Business, Finance, Engineering, Operations, or related field required</li><li>MBA preferred</li><li>Minimum 8–10 years of progressive leadership experience in sales operations, commercial operations, or strategic sales support</li><li>Minimum 5 years of people leadership experience</li><li>Experience in medical device, contract manufacturing, injection molding, assembly, or regulated manufacturing strongly preferred</li><li>Strong CRM experience, preferably Salesforce</li><li>ERP / MRP experience including Epicor, IQMS, SAP, or equivalent systems preferred</li><li>Strong financial, analytical, and strategic planning acumen</li><li>Proven leadership in complex cross-functional commercial environments</li><li>Experience supporting global sales teams and multi-site manufacturing operations preferred</li></ul><p> </p><p> </p><p> </p><p><strong>Acknowledgement</strong></p><table style="border-collapse:collapse"><tbody><tr style="height:62.1pt"><td style="width:510.9pt;padding:0in 5.4pt 0in 5.4pt;height:62.1pt"><p>I have received a copy of this job description, have read and understood it, and will complete all assigned duties and responsibilities. I recognize that the company reserves the right to modify this job description and that I will be informed of any and all modifications prior to their effective date.</p><p> </p></td></tr></tbody></table>

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Director, Data Lake and Integration Credit Acceptance Corporation

Director of Sales Operations Aptyx

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