Modern Workforce Technology Engineer II The Bancorp IncModern Workforce Technology Engineer IISioux Falls, SDAccountable for providing modern desktop support and end-user technology services, including receiving and responding to incoming support calls, deploying and troubleshooting hardware and software, supporting telephony, virtual environments, mobile device management, network connectivity, video conferencing, print/scan, and other workplace technologies. Serves as both the initial point of contact and second-level support for end-user requests received through multiple engagement channels, including incoming phone calls, chat, email, web portal, walk-up support, and ITSM tools such as ServiceNow.