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Overview: The IT Manager is responsible for overseeing day-to-day information technology operations at the property level, ensuring reliable, secure, and efficient technology services for hotel operations, team members, and guests. This role serves as the operational bridge between IT Technicians and the IT Director, providing leadership, prioritization, and first-level decision-making while supporting compliance, security, and system stability.

Overview:
The IT Manager is responsible for overseeing day-to-day information technology operations at the property level, ensuring reliable, secure, and efficient technology services for hotel operations, team members, and guests. This role serves as the operational bridge between IT Technicians and the IT Director, providing leadership, prioritization, and first-level decision-making while supporting compliance, security, and system stability

Responsibilities:
· Provide day-to-day oversight of property IT operations, ensuring system uptime and service continuity across guest-facing and back-of-house environments· Serve as the primary escalation point for IT Technicians, resolving issues prior to escalation to the IT Director· Lead, assign, and prioritize work for IT Technician(s), including scheduling, workflow management, and follow-up on open issues· Oversee ticket workflow and ensure timely resolution of end-user support requests based on operational impact· Support and coordinate installations, upgrades, and maintenance of hotel technology systems and hardware· Act as the property-level project lead for assigned IT initiatives, coordinating timelines, testing, and post-implementation support· Maintain and validate documentation for hardware inventory, system configurations, software licensing, and access controls· Serve as the primary on-site liaison for IT vendors, coordinating service calls and validating issue resolution· Oversee warranties, replacements, and lifecycle tracking of IT equipment, escalating needs as appropriate· Support execution of IT security standards, PCI-DSS requirements, scans, and remediation activities under the direction of the IT Director· Ensure adherence to CoralTree IT policies, standards, and security practices at the property level· Partner with hotel department leaders to support technology enhancements and operational needs· Identify system inefficiencies and recommend improvements that enhance productivity, reliability, and guest experience· Provide after-hours or on-call support for critical system issues as required· Perform all other duties as assigned Estimated Work Distribution· IT Operations Oversight & Escalation Management – 40%· Team Leadership & Workflow Management – 25%· Systems, Documentation & Compliance Support – 15%· Project & Vendor Coordination – 15%· Continuous Improvement & Special Projects – 5%

Qualifications:
· Associate Degree in Information Technology or equivalent combination of education, certification, and experience· Minimum 3–5 years of IT support experience; hospitality or multi-property experience preferred· Demonstrated experience supporting Microsoft operating systems and Microsoft 365 applications· Working knowledge of networked computer environments, including basic networking and wireless (Wi-Fi) systems· Experience supporting hotel systems including PMS, POS, and key systems preferred· Demonstrated leadership capability or experience in a lead or supervisory IT role· Strong written and verbal communication skills with the ability to work effectively with non-technical users· Strong organizational and time management skills in a fast-paced environment· Flexible to work evenings, weekends, holidays, and occasional on-call schedules Working Environment/Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.· While performing the duties of this job, the team member is regularly required to walk, and stand, 6-8 hours per day, and may have exposure to basic cleaning supply chemicals.· The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.· While performing the duties of this job, the team member will experience temperature fluctuations (heat, humidity), and moderate to high noise levels.Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor. #LI-onsite#LakeNonaWave

Lake Nona Wave Hotel

Manager Information Technology

Authentication Software

Communication Skills

Computer Networks

Computer Security

Computer Systems

Continuous Improvement

Documentation

Establish Priorities

Help Desk

Information Technology & Information Systems

Leadership

Lift/Move 25 Pounds

Maintain Compliance

Management of Information Systems/Technology (MIS)

Microsoft Product Family

On Call

Operating Systems

Organizational Skills

PCI-DSS

Physical Demands

Point of Sale (POS) Systems

Presentation/Verbal Skills

Problem Solving Skills

Productivity Management

Project/Program Coordination

Property Maintenance

Sales/Support Engineering (SE)

Software Licenses

Support Documentation

Systems Administration/Management

Systems Maintenance

Team Lead/Manager

Technical Operations

Technical Support

Time Management

Wi-Fi

Wireless Communications

Writing Skills

[AW]-iCims

ADAPTED_NOW

Coordinate the following leadership responsibilities in accordance with the organization's policies and applicable laws: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Oversee the organizational adoption of new LDHR systems with other business platforms (e.g., ERP, CRM) and lead the HR Technology & Analytics team to ensure accurate, accessible, and consistent data for decision-making and ministry insight.

YEAR

Pay: $91,000 minFull TimeLocation Hybrid, Orlando BasedEvery data point and technological tool is an opportunity to forge strategic, informed decisions and solutions. The HR Technology Director harnesses technology and data to optimize HR systems and provide actionable insights, supporting Cru staff and leaders to accelerate gospel impact.The HR Technology Specialist/Team Leader role integrates human resources and technology to optimize HR systems and processes. Partnering with LDHR leaders to enhance system performance, this role provides leadership to ensure data integrity and implementation of new solutions that improve efficiency and support the ministrys goals.The Kind of Work Youll be Doing:<ul><li>Set the direction, priorities, and operational plans of the HR Technology & Analytics team to ensure team members have clear and achievable goals. This includes providing consistent coaching and development to foster a healthy and productive team environment.</li><li>Collaborate with LDHR leaders, ministries, and Communities of Practice (CoPs) to develop and deliver cohesive, technology-enabled solutions that strengthen LDHRs impact.</li><li>Develop and execute a strategic roadmap for LDHR technology that aligns with Crus organizational objectives and HR initiatives, supporting data-driven decision making across the ministry.</li><li>Identify trends, common themes, and improvement opportunities in HR systems to drive technical innovation and ministry optimization, ensuring that processes and tools are efficient, effective, and aligned with ministry goals.</li><li>Lead the selection, implementation, and ongoing management of LDHR systems including HCM, talent management, payroll, and benefits platforms to ensure integrated, scalable, and mission- aligned solutions.</li><li>Partner with US Technology and project manager to prioritize initiatives and support project delivery. This includes but is not limited to identifying requirements, selecting vendors, and executing projects to ensure alignment with HR strategy, timelines, and budget.</li><li>Manage relationships with HR technology vendors through contract negotiations, performance evaluations, and service-level agreements, promoting excellence and technical innovation in partnership delivery.</li><li>Ensure data governance and compliance across all LDHR systems by maintaining adherence to data privacy regulations and organizational security policies, while implementing safeguards to protect sensitive information.</li><li>Oversee the organizational adoption of new LDHR systems with other business platforms (e.g., ERP, CRM) and lead the HR Technology & Analytics team to ensure accurate, accessible, and consistent data for decision-making and ministry insight.</li><li>Optimize existing technologies and deliver training programs that enhance user experience, operational efficiency, and data-informed decision making, ensuring that Crus HR technology supports both people and purpose.</li></ul>Supervisory Responsibilities:<ul><li>Provide leadership to employees who perform HR Technology & Analytics functions. Coordinate the following leadership responsibilities in accordance with the organization's policies and applicable laws: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li></ul>Ability to:<ul><li>Train, provide work direction, supervise, and evaluate personnel.</li><li>Assign and review the work of others.</li><li>Create and communicate vision, goals, and ideas visually, verbally, and in writing.</li><li>Analyze situations and issues accurately and adopt an effective and timely course of action.</li><li>Influence ministry leaders with data-driven insights and enable technology driven decision making.</li><li>Maintain current knowledge of Cru organizational rules, regulations, requirements, and restrictions.</li><li>Navigate organizational complexities while managing LDHR initiatives.</li><li>Apply concepts and applications of change management and leading through change.</li><li>Translate complex technical and analytical concepts into clear, compelling language.</li><li>Use qualitative and quantitative insights to guide recommendations and measure effectiveness.</li><li>Correctly use English grammar, spelling, punctuation, and vocabulary.</li><li>Communicate effectively and professionally, both orally and in writing.</li><li>Work confidentially, efficiently, within deadlines, and with discretion (protecting employee data.)</li><li>Prioritize, plan, organize, and schedule personal work.</li><li>Establish and maintain cooperative working relationships with others.</li><li>Collaborate with other organizational roles and across functions to deliver a seamless staff experience.</li><li>Grow in intercultural development and foster belonging in the workplace.</li><li>Use a personal computer with basic software and other normal office equipment.</li></ul>Knowledge of:<ul><li>Principles and practices of administration, leadership, supervision, providing work direction, and budget preparation.</li><li>Cru organizational operations, policies, and objectives, including but not limited to HR policies and procedures.</li><li>Crus Leadership Framework, Growth Model, and biblical position, posture, and practices of Oneness in Diversity.</li><li>Conflict resolution techniques.</li><li>Current office practices, procedures, and equipment.</li><li>Interpersonal skills like tact, patience, and courtesy.</li><li>Human Capital Management system (HCM), Google, and Cru internal systems.</li><li>Appropriate functional areas, especially relating to data privacy laws, regulations, and compliance requirements.</li><li>Implementation and optimization practices of technology systems.</li><li>Best practices for HR technology and systems to inform the use and improvement of solutions.</li><li>Data analysis, data visualization, and presenting data for decision making.</li></ul>Why Join Us?<ul><li>Find your purpose: Join a Global Movement Impacting the World for Jesus.</li><li>Comprehensive Compensation & Benefits Package for full-time employees.</li><li>Retirement Savings: 403B plan with matching contributions for qualifying salaried roles and lump sum contributions for hourly roles, helping you plan for your future.</li><li>Paid Time Off & Holiday Pay to support your work-life balance.</li><li>Paid parental leave: 2 months for mothers and fathers</li><li>Health Coverage: 98% paid Medical and Dental Insurance for employees, 50% paid for dependents.</li><li>Life Insurance: Basic life insurance provided, plus the option to purchase Voluntary Term Life Insurance (VTL) for self and dependents.</li><li>Spiritual Growth and Development Opportunities: Quarterly paid half-day with the Lord, team spiritual development.</li><li>Meaningful Work: Make a lasting impact on the lives of those you serve, while working with a supportive and collaborative team.</li></ul>And additional perks! Keyword: HR Technology Specialist/Team Leader Required Experience: <ul><li>4 Year / Bachelors Degree in Business Administration, Data Analytics, Computer Science, or technology is preferred.</li><li>5 to 7 in HR systems management, HR technology implementation, or a similar role or a combination of education and experience. Experience in a leadership or project management capacity preferred.</li></ul> From: Cru

HR Technology Specialist/Team Leader

Pereless

With accolades such as Forbes' Best Home Security Company' in the US and Newsweek's Top 100 ‘Most Loved Workplaces in America and receiving numerous awards for innovation and customer service, Vivint is a multi-billion-dollar company at the forefront of providing advanced security and smart home solutions. We believe that a positive environment leads to greater success, which is why we host regular team-building events, training workshops, and recognition programs that celebrate your achievements.

Job Title: Sales AssociateAbout Us We are Vivint, a leader in smart home technology, dedicated to transforming the way families interact with their homes. With accolades such as Forbes' Best Home Security Company' in the US and Newsweek's Top 100 ‘Most Loved Workplaces in America and receiving numerous awards for innovation and customer service, Vivint is a multi-billion-dollar company at the forefront of providing advanced security and smart home solutions. Our commitment to quality and service has made us a trusted partner for over 2.5 million homeowners nationwide.CultureWe pride ourselves on providing a fun culture that prioritizes the well-being and work-life balance of our Sales Associates. We believe that a positive environment leads to greater success, which is why we host regular team-building events, training workshops, and recognition programs that celebrate your achievements. With a focus on both professional development and personal fulfillment, we make sure our Sales Associates thrive both in and out of the workplace.Job ResponsibilitiesAs a Sales Associate, you will play a crucial role in promoting and selling Vivint's innovative smart home products. Your responsibilities will include:<ul><li>Conducting door-to-door sales to generate leads and close sales.</li><li>Educating potential customers about the benefits of smart home technology and Vivint's product offerings.</li><li>Building and maintaining relationships with clients to ensure customer satisfaction and retention.</li><li>Meeting and exceeding monthly sales targets.</li><li>Participating in training sessions to stay updated on product features and industry trends.</li><li>Collaborating with team members to share strategies and best practices for success.</li></ul>What We Look ForWe seek individuals who are passionate about sales and technology with the mindset to succeed. Ideal candidates are:<ul><li>Strong communication and interpersonal skills.</li><li>A self-motivated attitude with a drive for results.</li><li>Former Customer Service or Server experience is a plus.</li><li>Previous sales experience is a plus, but not required; a willingness to learn is essential.</li><li>Ability to work independently and as part of a team.</li><li>A positive attitude and a genuine interest in helping customers.</li></ul>Compensation<ul><li> This position is commission-only.  </li><li>1st Year Sales Associates earn between $60,000-$80,000 annually with top performing Associates earning over $150,000.  </li><li>Your success directly translates to your earnings, making this a rewarding opportunity for driven individuals.</li></ul>Hiring Immediately

Founded in 1999 as a home security company, Vivint grew rapidly due to a expansive sales staff and passion for customer service. However, by 2009 our CEO was frustrated with the lack of innovation in the security industry, and the fact that we were limited in what we could offer our customers due to reselling third party equipment.
By 2012, Blackstone Group - the largest alternative investment group in the world - purchased Vivint for $2.3 billion dollars. This provided the capital to begin designing and manufacturing our own equipment. Since then, Vivint has become the largest and best positioned company in the smart home industry.
We've had a period of explosive growth over the last decade, and are looking to continue that over the next!

Vivint

Sales Associate

Best Practices

Customer Relations

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Customer Training

Develop and Maintain Customers

Door-to-Door Sales

Exceeded Sales Goal

Fast Food

Home Security

Industry/Trade Analysis

Interpersonal Skills

Lead Generation

Sales

Sales Closing Skills

Smart Homes

Team Player

Technology Sales

BreezyHR

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Manager Information TechnologyLake Nona Wave Hotel

HR Technology Specialist/Team LeaderCru

Sales AssociateVivint

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