Engages with multiple Pima County departments or elected officials Subject Matter Experts (SMEs) to gain understanding of how the entities operate to deliver on its mission; Researches and documents the technical tools (hardware and software) that enable business operations for multiple departments and/or elected officials; Identifies and documents areas of operational improvement that can be gained via changes in technology; Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations; Coordinates requirements definition and business case for change with multiple departments and/or elected officials SMEs; Provides status updates to leadership in oral and written form; Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions for multiple departments and/or elected officials; Effectively negotiates for viable solutions to technical, process and priority conflict resolution; Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments. This role involves close cooperation and coordination across the entire IT Department, with particular focus working with technical and non-technical resources in the analysis of processes, communication across IT and to non-technical users and leadership in the implementation of processes or applications.