Fiber Construction & Maintenance Technician (Scranton, PA) Greenlight Networks LLCFiber Construction & Maintenance Technician (Scranton, PA)Scranton, PA$25–$39 / hourFrom the towers your cell phone relies on, to the point-of-sale systems at your grocery store, the Wi-Fi that keeps your TV and gaming systems online, and the security and alarm systems at your local bank-fiber networks make it all possible. Diagnosing and troubleshooting disruptions in network performance, (low lights), locating and repairing faulty components to restore networks functionality.
Field Ops Technician Empire AccessField Ops TechnicianScranton, PennsylvaniaEmpire Fiber is seeking someone to join our Field Ops Department within the following areas: Batavia, NY | Lehigh Valley, PA | Scranton, PA | Odessa/Elmira, NY Are you someone who loves working outdoors, solving problems, and staying hands-on with technology? This is a great opportunity for someone who enjoys teamwork, independence, and building something that keeps communities connected.
Now Hiring IT and Telecom Field Technicians Hardy IndustriesNow Hiring IT and Telecom Field TechniciansScranton, PennsylvaniaHardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist. This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
Fiber Construction & Maintenance Technician Greenlight NetworksFiber Construction & Maintenance TechnicianScranton, PennsylvaniaAs our Fiber Construction and Maintenance Technician , you will help build and maintain our network by splicing new fiber segments, troubleshooting issues, and completing repairs to keep our service strong and reliable. Diagnosing and troubleshooting disruptions in network performance, (low lights), locating and repairing faulty components to restore networks functionality.
Customer Experience Team Lead Pencor Services IncCustomer Experience Team LeadPAResponsibilities include providing support to team on: Company Policies and Procedures Customer Service Sales and Retention Career development Coaching/Mentoring and assistance providing reviews and feedback Troubleshooting our services and equipment Teaching all proprietary software and resources to staff Development of new hires after training is complete Compiling statistical reports Attending required training for self-development Sending out email notifications to staff on reminders, changes or upgrades Attending necessary meetings WFM and scheduling assistance Batching Handling of escalated customer situations Handling agent inquires through online Slack Channel, support email and managers phone line Tracking escalation questions from our team to identify trends for training/coaching purposes Working Zendesk and social media responses Maintaining work order entry knowledge with assisting customers during dedicated inbound times Participating in leadership meetings Conducting Customer Follow Ups Assisting with testing and feedback on new processes and products Traveling to assist at local offices within our group at the counter as needed Other duties as needed. Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Phone, and Video (Stream & Live TV) Technology.
Field Install Technician 3 CTDI CareersField Install Technician 3Pittston, PennsylvaniaCTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. Strong PC skills for systems commissioning and integration (training available) as well as knowledge of MS Word and Excel.
Retail Customer Experience Team Lead Pencor Services IncRetail Customer Experience Team LeadCarbondale, PAResponsibilities include providing support to team on: Company Policies and Procedures Customer Service Sales and Retention Career development Coaching/Mentoring and assistance in providing reviews and feedback Troubleshooting our services and equipment Teaching all proprietary software and resources to staff Development of new hires after training is complete Compiling statistical reports Attending required training for self-development Sending out email notifications to staff on reminders, changes, or upgrades Attending necessary meetings WFM and scheduling assistance Batching Ensuring proper cash handling procedures are implemented through tracking and processing payments, providing receipts with each transaction, and completing cash and check deposits Resolve customer complaints/concerns through active listening, empathy, professionalism, and problem-solving Being physically able to lift and carry up to 30 lbs. of equipment boxes Handling of escalated customer situations Handling agent inquires through online Slack Channel, support email, and managers phone line Tracking escalation questions from our team to identify trends for training/coaching purposes Working Zendesk and social media responses Maintaining work order entry knowledge with assisting customers during dedicated inbound times Participating in leadership meetings Conducting customer follow ups Assisting with testing and feedback on new processes and products Traveling to assist at local offices within our group at the counter as needed Other duties as needed.
NewProject Engineer Macpower Digital Assets Edge Private LimitedProject EngineerPittston, PA$70,000–$75,000 / yearRoles & Responsibilities: Interfacing with customer technical representatives, performing site surveys, writing detailed installation specifications, performing material and labor cost analysis, and providing technical and field engineering support. Job Summary: Project Engineer will be responsible for developing the detailed specifications for the installation of telecommunications equipment in central office or customer premise locations.
Customer Experience Trainer Pencor Services IncCustomer Experience TrainerPADeliver engaging training sessions using a variety of formats, including classroom, virtual, one-on-one, and blended learning approaches Facilitate onboarding programs and support new hires through early-stage customer interactions Foster a positive, inclusive, and engaging learning environment that encourages participation and growth Assess learner performance and provide ongoing coaching, feedback, and remedial training as needed Collaborate with leadership to ensure seamless transition from training to live operations Maintain and update training materials, manuals, job aids, and LMS content Track, document, and report trainee progress, feedback, and performance trends Partner with cross-functional teams to support the rollout of new tools, processes, products, or policies Conduct live observations and participate in quality monitoring to identify coaching and training opportunities Lead retraining and upskilling initiatives to address performance gaps Support administrative training functions, including scheduling sessions, preparing materials, and maintaining training tools and systems Serve as a cultural ambassador by modeling company values and promoting an exceptional employee and customer experience Travel to company locations as needed to support training initiatives Perform other duties as assigned. High School Diploma or GED required Minimum of 6 months of experience in customer service, telecommunications, or a related customer experience environment Established residency in Pennsylvania Valid PA Driver's License with a good driving record Experience in training, facilitation, coaching, or team leadership preferred.
NewAdministrative Assistant 2 (Local Government) Commonwealth of PennsylvaniaAdministrative Assistant 2 (Local Government)Lackawanna County, PAIf you are passionate about making a meaningful impact in the lives of children and their families, consider joining Lackawanna County Office of Youth and Family Services as an Administrative Assistant 2. This role offers a unique opportunity to contribute to the well-being of the community while ensuring that every day at work is filled with purpose and fulfillment. Minimum Experience and Training Requirements: One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization; and such training as may have been gained through graduation from a four year college or university; or.
Senior Electrical Utility Designer EN Engineering LLCSenior Electrical Utility DesignerScranton, PATogether with Leidos, we are building a scaled, end-to-end energy and infrastructure organization focused on modernizing the grid, improving reliability, and helping utilities and network providers meet rising demand. At ENTRUST Solutions Group, a Leidos company, we are driven by a commitment to innovation, technical excellence, and delivering the critical infrastructure that powers and connects communities.
NewNetwork Control Center Supervisor Pencor Services IncNetwork Control Center SupervisorPAQualifications: 2-4 Year Degree in Electrical Engineering, Computer Science, Telecommunications OR 3-4 Year experience in the electronics / communications or computer industry Established residency in Pennsylvania Valid PA Drivers License and good driving record Previous supervisory experience recommended 5 year Experience with Local and WAN troubleshooting Cisco Certified Network Associate (CCNA) Certification Experience with Voice and Ethernet facilities and customer equipment troubleshooting Experience with Cisco, Arris, Ruckus and Alainza Knowledge and experience with Cisco products Comprehensive understanding of TCP/IP and troubleshooting tools Understanding of DNS, SMTP, NNTP, DHCP, Firewalls and Virtual Private Networks Understanding of the technology behind routers, hubs, bridges and switches Understanding of Cable Modem,Voice and Wireless technology Understanding of legacy equipment and some older technologies we still support Exceptional Problem Solving Skills Exceptional Customer Service and Interpersonal Skills Exceptional Communication Skills - Oral and Written Ability to work varied hours / shifts for training, scheduling issues, inclement weather etc. Job responsibilities include: Creating weekly staffing schedules for all department employees Creating outage reports for administration, partners and customers Reviewing, closure and monthly summarization of all Tickets in the department Mentoring/Training/Tracking of individuals R&D projects outside the normal job scope Keeping a mental inventory of past events to help expedite troubleshooting of current issues Creating, modifying and updating training materials, knowledgebase article, policies etc.
Network Architect-DHA Social Security AdministrationNetwork Architect-DHAPA$164,956–$197,200 / yearTravel Required Not required Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family Series 2210 Information Technology Management Supervisory status No Security clearance Top Secret Drug test No Position sensitivity and risk Critical-Sensitive CS High Risk Trust determination process National security Financial disclosure Yes Bargaining unit status No Announcement number SSA12902633-DHA-26-CIO Control number 860040900. Requirements Help Conditions of employment U.S. Citizenship required Selective Service Registration if applicable www.sss.gov Fingerprinting and background and/or security investigation may be required Job offers are contingent on fingerprinting and background security investigation results Selectees may be required to serve a 1-year probationary period Relocation expenses will not be paid All qualification requirements must be met by the closing date of the announcement Candidates will not be hired based on their race, sex, color, religion, or national origin.
Crew Lead - Data Center Services IES Holdings IncCrew Lead - Data Center ServicesBerwick, PACoordinates equipment installation and delivery schedules in accordance with set project plans Directly participate and provide key input for all data center expansion, migration and decommissioning plan Tools: Basic Hand Tools: screwdriver (regular and Phillips), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, cable stripper, flashlight and gloves. 3-5 years working in data centers relative to the datacom/telecom industry, operations and administration or related technical field General knowledge of telecom/IP equipment and software configurations Basic understanding of AC/DC power principles Strong aptitude for independent working environment and high productivity rate Must be able to act as the Company liaison for interface with customer representative(s).
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAPA$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
NewUC Systems Administrator Pencor Services IncUC Systems AdministratorPAGeneral responsibilities include but not limited to: Providing application support for various customer engagement related products Assisting network team with QOS, zoning, UC DHCP deployment configurations Configuring, monitoring and troubleshooting our various 911 services Deploying, configuring and troubleshooting PRI, SIP and analog lines Deploying, configuring and troubleshooting end point voice devices Providing application support for our core VoIP solutions Provide usage reports and call data a needed Other duties as assigned. Pencor is searching for a Systems Administrator to help maintain, monitor and configure our VoIP communications systems, 911 alterting solutions and the communication hardware are employees use.