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In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top-rated home improvement products and services. Yankee Home Improvement, one of the best-known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives.

HOUR

Job Description Call Center Marketing Specialist Yankee Home - Chicopee, MA Job Type: Part-time Shifts: 4pm-8pm Monday-Friday, flexible every other Saturday for mid-shift Location: On-Site, Chicopee, MA 01022 Yankee Home Improvement, one of the best-known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives. In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top-rated home improvement products and services. Your primary goal will be to build rapport, provide exceptional customer service, and schedule appointments for our sales team. We offer comprehensive paid training, uncapped earning potential with biweekly bonuses, and a comprehensive benefits package. If you possess excellent communication skills, a positive attitude, and a passion for helping customers, we want to hear from you! Join us at Yankee Home Improvement and be part of a team that values integrity, responsibility, excellence, and listening. Control your own pay- your bonus is uncapped, based on the performance you bring to the table! Qualifications: <ul><li>Enthusiastic and positive attitude. </li><li>Exceptional communication skills. </li><li>Creativity and problem-solving ability. </li><li>Basic technological aptitude. </li><li>Reliable transportation. </li><li>High school diploma or equivalent (required). </li><li>Experience in customer service or call center (preferred). </li></ul>Then We Will Provide:<ul><li>Comprehensive, Paid Training </li><li>Uncapped earning potential- bonuses paid biweekly </li><li>Team-based incentives and Employee Appreciation events </li><li>Opportunities for Advancement </li><li>Flexible Work Schedules </li></ul>Requirements:<ul><li>Reliable Transportation </li><li>Ability to commute to Office in Chicopee, MA </li><li>High school or equivalent (Required) </li><li>Call center: 1 year (Preferred) </li><li>Customer service: 1 year (Preferred) </li></ul>What's in it for you:<ul><li>Pay: $16.00 - $19.00 per hour </li><li>Bonus opportunities </li><li>Performance bonus </li><li>Comprehensive paid training </li><li>Uncapped earning potential with biweekly bonuses </li><li>Employee discount </li></ul>Requirements<ul><li>Available to work on-site at the Chicopee Office </li><li>Available to work 4pm-8pm Monday-Friday, flexible every other Saturday for mid-shift </li><li>Enthusiastic and positive attitude. </li><li>Exceptional communication skills. </li><li>Creativity and problem-solving ability. </li><li>Basic technological aptitude. </li><li>Reliable transportation. </li><li>High school diploma or equivalent (required). </li><li>Experience in customer service or call center (preferred). </li></ul>Benefits<ul><li>Uncapped earning potential with biweekly bonuses </li><li>Employee discount </li></ul> Equal Opportunity Employer Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Job ID: ZR_9_JOB

Yankee Home Improvement

Call Center Marketing Specialist

Calendar Management

Call Centers

Communication Skills

Customer Support/Service

High School Diploma

Marketing

Problem Solving Skills

Sales

Telemarketing

Hire Recruits

As a frontline partner to our distribution teams, this role focuses on resolving inquiries, supporting new business processing, and creating a seamless, positive experience for field customers and internal partners alike. The New Business Service Specialist plays a critical role in supporting a new distribution opportunity by delivering timely, accurate, and high-quality service experiences to our advisors.

The New Business Service Specialist plays a critical role in supporting a new distribution opportunity by delivering timely, accurate, and high-quality service experiences to our advisors. This role is designed for a service professional who thrives in a fast-paced, customer-centric environment and is passionate about providing exceptional support across multiple communication channels. 
  
The Service Representative will provide approximately 60% telephone-based support and 40% written support (email and other system-based correspondence). 
As a frontline partner to our distribution teams, this role focuses on resolving inquiries, supporting new business processing, and creating a seamless, positive experience for field customers and internal partners alike. 
  
As a New Business Service Specialist, you will serve as the primary point of contact for inbound service requests related to the Life New Business & Underwriting organization. You will help simplify processes, resolve issues efficiently, and ensure requests are handled with care, accuracy, and urgency. Your work directly supports new business flow, strengthens partner confidence, and contributes to the successful expansion of new distribution opportunities. 
  Daily responsibilities include:<ul><li>Provide high-quality inbound telephone support, responding to service inquiries with professionalism, speed, and clarity.</li><li>Deliver accurate and timely written responses via email and other written channels, ensuring clear documentation and follow-up.</li><li>Support new business processing by answering questions, researching case status, and assisting with issue resolution.</li><li>Serve as a liaison between distribution partners and internal teams to resolve service needs efficiently.</li><li>Manage multiple service requests concurrently while meeting service level expectations.</li><li>Document interactions, actions, and outcomes thoroughly and accurately in appropriate systems.</li><li>Identify recurring issues or trends and escalate opportunities for process improvement.</li><li>Partner closely with teammates and leaders to ensure consistent service experiences.</li><li>Adapt quickly to new products, processes, and distribution requirements.</li><li>Demonstrate ownership by following requests through to resolution.</li></ul>
  The Minimum Qualifications:<ul><li>High School Diploma or equivalent</li><li>3+ year of customer service experience, preferably in a call center or service center environment</li><li>Comfort handling frequent inbound phone interactions</li><li>Exceptional written and verbal communication skills</li></ul>
 The Ideal Qualifications:<ul><li>Associate or bachelor’s degree</li><li>Bi-lingual (Spanish)</li><li>Willingness to work west coast hours (until 8 pm ET)</li><li>Experience in Financial Services or Insurance</li><li>Familiarity with new business, underwriting, or case servicing processes</li><li>Proven ability to deliver exceptional customer service in a high-volume environment</li><li>Strong problem-solving skills and sound judgment</li><li>Ability to manage competing priorities while maintaining attention to detail</li><li>Proficiency in navigating multiple systems and tools simultaneously</li><li>Collaborative team player with a positive, customer-first mindset</li><li>Thrives in fast-paced, evolving environments</li><li>Committed to service excellence and continuous improvement</li></ul>Education:     <ul><li>Associate or bachelor’s degree</li></ul>

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

Lancesoft

Customer Service Specialist

Business Services

Business Support

Continuous Improvement

Customer Experience

Detail Oriented

Distribution Channel

Documentation

Email Technology

Financial Services

Identify Issues

Insurance

Maintenance Services

Multilingual

Presentation/Verbal Skills

Process Improvement

Spanish Language

Team Player

Time Management

Underwriting

Writing Skills

HaleyMarketing

FULL_TIME

OTHER

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.

Essential Duties and Responsibilities:- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.- Respond effectively to all forms of inbound and outbound contacts.- Process workflow documents, which include, income, identity, and other eligibility verification documents.- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.-Guide applicants through the Medicaid, SNAP, and TANF application processes.-Provide clear and accurate information about program eligibility criteria.-Ensure excellent customer service by addressing client concerns with patience and professionalism.-Document interactions notate applications, and work across multiple systems to process eligibility.-Maintain a high standard of confidentiality. Minimum Requirements - High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Must be able to read, write, and speak in English and Spanish.- Ability to work independently in a remote environment.- Strong communication skills, both verbal and written.- Must be willing and able to accept a limited service position.- Must be willing and able to attend training for 6 weeks on camera with no absences from 8:00am-4:30pm EST, Monday-Friday.- Must be willing and able to work a full-time shift during the hours of operation (8:00am-7:30pm EST Monday-Friday, 9:00am-12:00pm EST Saturday).Preferred Skills and Qualifications- High volume call center experience.- Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs.- Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.- High level of empathy, especially when interacting with individuals in vulnerable situations. - Residency in Eastern (EST) or Central (CST) time zones. Home Office Requirements- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.- Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 18.46 Maximum Salary $ 18.46 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=843e05b0851ee78c55bbd4151982fa33&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

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Call Center Marketing Specialist Yankee Home Improvement

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Spanish Bilingual Limited Service Customer Service Representative Maximus

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