Customer Service Specialist I | Maitland, FL Employers Holdings IncCustomer Service Specialist I | Maitland, FLMaitland, FLThe Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency. About EMPLOYERS: As a dynamic, fast-growing provider of workers'' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work!
Workforce Management Analyst Visium Resources, Inc.Workforce Management AnalystAltamonte Springs, FLProvide ongoing operational analysis of call center operations, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost per call, cost per member, service level, occupancy, etc.). Work with Member Solution Center Director and senior management to accurately forecast call volumes, analyze historical call volume; project budgetary expenses, determine future costing and assist with training and new hire numbers.
Telephony Systems Coordinator AssistRxTelephony Systems CoordinatorOrlando, FL$50,000–$65,000p>The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers. This role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform.