UNKNOWN

FEED

Efficiently process quotes and sales orders in SalesForce and E1 and resolve incoming customer inquiries via phone and email within established guidelines and KPIs for each functional area. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare.

Job Summary
Be a customer advocate and ensure the delivery of excellent customer service through communication and coordination with cross-functional work partners. Demonstrates the ability to work in a fast-paced environment at a high level of effectiveness using technical and problem-solving skills. Build a rapport with customers to gather feedback on improvement opportunities and initiate actions related to those opportunities. Self-starter with the ability to enhance customer experience and assure service level KPIs are met or exceeded.Requirements
• Provides information on product delivery availability pricing and specifications.
• Ensures that pricing adheres to SSI policies and any negotiated agreements.
• Proficiency in product sizing/selection.
• Collaborating on product selection and alternative offerings to satisfy customer requirements.
• Coordinates substitutes alternative products and logistics to satisfy customer-required ship dates.
• Communicate with technical staff and vendors to gather needed information for quoting/proposals and job requirements.
• Efficiently process quotes and sales orders in SalesForce and E1 and resolve incoming customer inquiries via phone and email within established guidelines and KPIs for each functional area.
• Reviews, interprets, and provides recommendations to management on customers legal requirements for purchase orders, price agreements, non-disclosure agreements, etc.Effectively manages and delivers an elevated service level to strategic customers. Manage backlog for assigned regions. Anticipate and where appropriate mitigate any issues before they can negatively impact on the customer experience. Leads and manages extensive quote/order tracking while project managing. Attend weekly meetings with internal team and work partners to facilitate communication and collaboration. Identify and help implement process improvements within the Customer Service function that increase customer satisfaction. Exemplifies the companys commitment to excellence in service with effective communication, addressing customer needs through setting accurate expectations and follow-up. Handles all incoming issues and resolves them using smart customer-focused decision-making skills. Exercises independent judgment to resolve customer issues, such as product application issues, substitute product recommendations, securing third-party supplier quotes, and alternative shipping methods.Qualifications
The candidate should have a bachelors in engineering, Business Administration, Marketing, or a related field. In lieu of a degree, equivalent education and relevant experience will be considered.Experience
3 years of Inside Sales/Customer Service experience in a manufacturing environment with a strong commercial aptitude and a sense of urgency. Demonstrated computer proficiency in current Microsoft Office programs, presentation, and graphics. PDF, Salesforce CRM, and call center software is also strongly desired.About Us
Steam Thermal Solutions is one of four businesses within Spirax Group with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and since then have operated it as its own business and as such we operate two brands: Spirax Sarco and Gestra. We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items from baked beans to mobile phones.Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us.

Spirax Group plc

Regional Order Coordinator

Adobe Acrobat

Backlog Prioritization

Biotech and Pharmaceutical

Business Administration

Call Center Software

Cellular Telephone

Communication Skills

Computer Skills

Contract Negotiation

Cross-Functional

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Diversity

Food and Beverage Industry

Graphics

Healthcare

Inside Sales

Logistics

Manufacturing

Manufacturing/Industrial Processes

Marketing

Microsoft Office

Non-Disclosures

Organizational Skills

Performance Metrics

Power Generation

Pricing

Problem Solving Skills

Process Improvement

Product Pricing

Project Tracking

Project/Program Management

Purchase Orders

Regulatory Requirements

Resolve Customer Issues

Sales

Salesforce.com

Semiconductors

Service Delivery

The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary. It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile.

Job Description SummaryMUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. Obtains and processes signed physician orders/referrals to ensure accurate clinical documentation for care delivery, specialty and outpatient ancillary referrals.EntityMUSC Community Physicians (MCP)Worker TypeEmployeeWorker Sub-Type​RegularCost CenterCC003073 MCP - Florence PT Access CenterPay Rate TypeHourlyPay GradeHealth-19Scheduled Weekly Hours40Work ShiftJob DescriptionThe Referral Management Specialist reports directly to the Call Center Manager. Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system.The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary. This position acts as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.Moreover, this role entails the responsibility of keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals. It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile. This position exemplifies the highest standards of customer service, attentiveness, and consideration in every aspect.Minimum Education and Experience:Minimum Training and Education: High school diploma or equivalent (GED) and two years’ experience in a Medical Office, Call Center, and/or customer service business environment is required. The ability to prioritize and coordinate multiple tasks in a busy environment is necessary. Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, is essential. Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners.Required Licensure, Certifications, Registrations: N/ASpanish language is highly preferredAdditional Job DescriptionBenefits:<ul><li>Health, dental, vision, and life insurance</li><li>Employer Sponsored Retirement Plan</li><li>Paid time off and extended sick leave</li><li>Paid Parental Leave</li><li>Disability insurance plan options</li><li>Continuous professional and clinical training</li><li>Competitive pay</li><li>Annual Merit Increase</li><li>Wellbeing resources</li><li>Tuition Reimbursement</li><li>Employee perks and discounts</li><li>Employee referral program</li><li>Flexible schedule options</li><li>Certification incentive program</li></ul>If you like working with energetic enthusiastic individuals, you will enjoy your career with us!The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: <a href="http://www.uscis.gov/e-verify/employees" rel="nofollow noopener noreferrer" target="_blank">http://www.uscis.gov/e-verify/employees</a>

Telephone Interviewer Jobs in Patterson, MD

Resume Resources

Get noticed by top employers!

Telephone Interviewer Jobs in Patterson, MD

Regional Order Coordinator Spirax Group plc

Referral Management Specialist - Florence, SC MUSC

Resume Resources