Key Responsibilities:** Operational Support & Money Movement Process high-volume transactional requests including: - Domestic and international wires - Internal transfers - Loan advances and payments - Teller transactions and related activities - Client Onboarding & Account Opening - Facilitate the opening of consumer, business, and trust accounts - Ensure accuracy, compliance, and completeness of onboarding documentation - Coordinate with regional teams to support smooth client transitions into the Ascent service model - Client & Account Maintenance - Execute account updates including signer changes, address modifications, and ownership updates - Process rate exceptions and other account-level adjustments - Maintain accurate and compliant client records - Digital & Online Banking Support - Provide guidance and issue resolution for online banking enrollment, access, and troubleshooting - Support clients with navigation, functionality, and digital banking tools - Fraud & Dispute Support - Assist with fraud monitoring, dispute claims, and documentation needs - Partner with internal fraud teams to ensure timely case resolution and clear communication to field teams **Success Profile:** - Strong attention to detail and accuracy - Excellent organizational, follow-through, and prioritization skills - Ability to manage multi-step workflows over extended timeframes - Strong relationship-building skills with national and regional partners - Professional communication and client service orientation **Basic Qualifications:** - Bachelor's degree, or equivalent work experience - One to three years of experience in private banking, wealth management, or a financial services operations role **Preferred Skills/Experience:** - Experience supporting high-net-worth or ultra-high-net-worth clients - Demonstrated accountability with the ability to work independently while leading a team focused on service and issue resolution - Strong collaborator who contributes to a high-performing team environment - Able to operate effectively under pressure in a dynamic, changing environment - Strong interpersonal, client service, and communication skills - Skilled at influencing others through a consultative approach to support business objectives **Location expectations:** The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . As a central partner to both front office teams and internal partners, the Ascent Banking Associate serves as a project manager for complex service requests-providing timely follow-up, proactive communication, and seamless coordination across functional areas.