West New York, NJ2 days ago
smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.) - Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank Best in Class Customer Experience - Promote environment of ongoing customer feedback and continuous improvement - Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner - Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues Risk Management - Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered - Promote the branch's active involvement within the community and report all CRA related activities to supervisor - Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors - Maintain confidentiality of customer information and adhere to bank policies and procedures at all times To be considered, you will need: - Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience #LI-OnsiteBase Salary & Benefits Our base salary for this position located in [[state]] generally ranges between $20.00 and $22.50 annually, depending on business need and on your qualifications and experience. In this position, you will: Operations - Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements - Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures - Reference the client by name in all transactions to provide personalized service - Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures - Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required - Assist in the processing of night depository bags and currency, and ATM settlements as required - Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits Sales - Work with branch manager and supervisor to attain or exceed individual goals - Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation - Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results - Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g.