Responsibilities: • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service • Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash • Identify referral opportunities for new products and services based on clients financial goals • Educate clients on digital and self-service opportunities offered by Citi • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets • Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed • Maintain working knowledge of client accounts as well as new and existing products and services offered. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.