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UNKNOWN

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

LOCATION:
Killeen, TX

POSITION OVERVIEW:
<p style="margin:0in;font-size:12pt;font-family:'times new roman' , serif">MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. </p><p style="margin:0in;font-size:12pt;font-family:'times new roman' , serif">At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. </p><p style="margin:0in;font-size:12pt;font-family:'times new roman' , serif"> </p><p style="margin:0px"> </p><p style="margin:0px">Are you a results-driven sales professional with a passion for customer engagement? We’re hiring <strong>Customer Account Representatives</strong> to support inside sales programs for some of the largest brands in retail, telecommunications, and software.</p><p style="margin:0px">In this full-time role, you’ll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you.</p><p style="margin:0px"> </p><p style="margin:0px"><em style="background:transparent;margin-top:0pt;margin-bottom:0pt">To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.</em></p>

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<p style="margin:0px">

POSITION RESPONSIBILITIES:
</p><h3><strong>Key Responsibilities:</strong></h3><ul><li>Make outbound sales calls and respond to inbound inquiries from interested prospects</li><li>Follow up with leads and existing customers to drive engagement and retention</li><li>Listen actively to customer needs and provide tailored product recommendations</li><li>Resolve service-related concerns using internal systems and cross-functional collaboration</li><li>Accurately document customer interactions and manage account updates</li><li>Follow client-specific scripts, policies, and compliance procedures</li><li>Handle sensitive information with confidentiality and professionalism</li><li>Escalate complex issues to the appropriate support teams</li><li>Deliver first-call resolution through effective communication and problem-solving</li><li>Stay current with program updates through training and team meetings</li><li>Maintain consistent attendance and punctuality</li></ul>

CANDIDATE QUALIFICATIONS:
<p style="margin:0in"><strong>WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? </strong></p><p style="margin:0in">All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:</p><p style="margin:0in"> </p><p style="margin:0in"><strong>Qualifications</strong></p><ul><li>Must be 18 years or older</li><li>High school diploma or equivalent</li><li>Excellent written and verbal communication skills</li><li>Typing speed of 20+ WPM</li><li>Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)</li><li>Familiarity with Windows operating systems</li><li>Highly reliable and punctual</li><li>Strong problem-solving, negotiation, and conflict resolution skills</li><li>Customer-focused with empathy, patience, and responsiveness</li><li>Ability to multitask, self-manage, and adapt in a fast-paced environment</li><li>Team-oriented with strong interpersonal skills</li></ul><h3><strong>Preferred</strong></h3><ul><li>1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center</li><li>Experience in state or federal work environments</li></ul>

ABOUT MCI (PARENT COMPANY):
<p style="margin:0px">MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.<br/> <br/>In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. <br/> <br/>Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.</p>

POSITION OVERVIEW:
<p style="margin:0in;font-size:12pt;font-family:'times new roman' , serif">MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. </p><p style="margin:0in;font-size:12pt;font-family:'times new roman' , serif">At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. </p><p style="margin:0in;font-size:12pt;font-family:'times new roman' , serif"> </p><p style="margin:0px"> </p><p style="margin:0px">Are you a results-driven sales professional with a passion for customer engagement? We’re hiring <strong>Customer Account Representatives</strong> to support inside sales programs for some of the largest brands in retail, telecommunications, and software.</p><p style="margin:0px">In this full-time role, you’ll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you.</p><p style="margin:0px"> </p><p style="margin:0px"><em style="background:transparent;margin-top:0pt;margin-bottom:0pt">To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.</em></p>

--------------:
<p style="margin:0px">

POSITION RESPONSIBILITIES:
</p><h3><strong>Key Responsibilities:</strong></h3><ul><li>Make outbound sales calls and respond to inbound inquiries from interested prospects</li><li>Follow up with leads and existing customers to drive engagement and retention</li><li>Listen actively to customer needs and provide tailored product recommendations</li><li>Resolve service-related concerns using internal systems and cross-functional collaboration</li><li>Accurately document customer interactions and manage account updates</li><li>Follow client-specific scripts, policies, and compliance procedures</li><li>Handle sensitive information with confidentiality and professionalism</li><li>Escalate complex issues to the appropriate support teams</li><li>Deliver first-call resolution through effective communication and problem-solving</li><li>Stay current with program updates through training and team meetings</li><li>Maintain consistent attendance and punctuality</li></ul>

CANDIDATE QUALIFICATIONS:
<p style="margin:0in"><strong>WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? </strong></p><p style="margin:0in">All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:</p><p style="margin:0in"> </p><p style="margin:0in"><strong>Qualifications</strong></p><ul><li>Must be 18 years or older</li><li>High school diploma or equivalent</li><li>Excellent written and verbal communication skills</li><li>Typing speed of 20+ WPM</li><li>Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)</li><li>Familiarity with Windows operating systems</li><li>Highly reliable and punctual</li><li>Strong problem-solving, negotiation, and conflict resolution skills</li><li>Customer-focused with empathy, patience, and responsiveness</li><li>Ability to multitask, self-manage, and adapt in a fast-paced environment</li><li>Team-oriented with strong interpersonal skills</li></ul><h3><strong>Preferred</strong></h3><ul><li>1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center</li><li>Experience in state or federal work environments</li></ul>

CONDITIONS OF EMPLOYMENT:
<p style="margin:0in 0in 0in 0.5in"><strong>All MCI Locations</strong></p><ul style="margin-top:0in"><li style="color:#262626;margin-bottom:0in">Must be authorized to work in the country where the job is based.</li></ul><p style="margin:0in 0in 0in 0.5in"><strong>Subject to the program and location of the position</strong></p><ul style="margin-top:0in"><li style="color:#262626;margin-bottom:0in">Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li style="color:#262626;margin-bottom:0in">Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.</li></ul>

COMPENSATION DETAILS:
<p style="margin:0px"><strong>WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?</strong></p><p style="margin:0px">At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.</p><p style="margin:0px"> </p><p style="margin:0px"><strong>What You Can Expect from MCI:</strong></p><p style="margin:0px">We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:</p><p style="margin:0px"> </p><ul style="margin-top:0in"><li><strong>Paid Time Off: </strong>Earn PTO and paid holidays to take the time you need.</li><li><strong>Incentives & Rewards:</strong> Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li><strong>Health Benefits:</strong> Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li><strong>Retirement Savings:</strong> Secure your future with retirement savings programs, where available.</li><li><strong>Disability Insurance:</strong> Short-term disability coverage is available to help protect you during unexpected challenges.</li><li><strong>Life Insurance:</strong> Access life insurance options to safeguard your loved ones.</li><li><strong>Supplemental Insurance:</strong> Accident and critical illness insurance</li><li><strong>Career Growth:</strong> With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li><strong>Paid Training:</strong> Learn new skills while earning a paycheck.</li><li><strong>Fun, Engaging Work Environment:</strong> Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li><strong>Casual Dress Code:</strong> Be comfortable while you work.</li></ul><p style="margin:0px"> </p><p style="margin:0px"><strong>Compensation & Benefits that Fit Your Life</strong></p><p style="margin:0px">MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.</p><p style="margin:0px"> </p><p style="margin:0px">If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!</p>

PHYSICAL REQUIREMENTS:
<p style="margin:0px">This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.</p>

REASONABLE ACCOMMODATION:
<p style="margin:0px">Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.</p>

DIVERSITY AND EQUALITY:
<p style="color:#0e101a;background:transparent;margin-top:0pt;margin-bottom:0pt"><em>At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.</em></p><p style="color:#0e101a;background:transparent;margin-top:0pt;margin-bottom:0pt"><em> </em></p><p style="color:#0e101a;background:transparent;margin-top:0pt;margin-bottom:0pt"><em>MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.</em></p><p style="color:#0e101a;background:transparent;margin-top:0pt;margin-bottom:0pt"><em> </em></p><p style="color:#0e101a;background:transparent;margin-top:0pt;margin-bottom:0pt"><em>MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.</em></p>

PHYSICAL REQUIREMENTS:
<p style="margin:0px">This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.</p>

REASONABLE ACCOMMODATION:
<p style="margin:0px">Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.</p>

MCI Careers

Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week)

ARM (Advanced RISC Machine)

Accounts Receivable Management

Background Investigation

Business Process Management

Business Process Outsourcing

Business Services

Call Center Operations

Call Centers

Claims Processing

Cloud Computing

Communication Skills

Conflict Resolution

Contact Management

Copying Machines

Cost Control

Credit and Collections

Cross-Functional

Customer Experience

Customer Relations

Customer Retention/Renewal

Customer Support/Service

Disability Insurance

Financial Services

Government

Health Plan

Healthcare

High School Diploma

Information Technology & Information Systems

Inside Sales

Interpersonal Skills

Marketing

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Windows Operating System

Microsoft Word

Multitasking

Negotiation Skills

Office Equipment

Presentation/Verbal Skills

Printers

Problem Solving Skills

Regulations

Retail

Revenue Growth

Sales

Sales Support

Scripting (Scripting Languages)

Software Development

Team Player

Technical Sales

Technical Support

Telecommunications

Telephone Skills

Typing

Up-Selling

Writing Skills

eCommerce

[AW]-iCims

FULL_TIME

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services - provides temporary service support to other IOA account teams and account management support to new producers during their first 3-6 months.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Manager - Commercial Lines</b> </p></div><div><p><b>Fully Remote: </b>candidates in Central or Mountain Time Zones<br/><b>Supporting: </b>Shared Services - provides temporary service support to other IOA account teams and account management support to new producers during their first 3-6 months.<br/><b>Seeking: </b>construction / contractor experience & real estate experience<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> <br/><b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Technical Competence</b>: Maintain technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Team Leadership</b>: Direct daily activities of the account management team. </p></li></ul></div><div><ul><li><p><b>Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </p></li></ul></div><div><ul><li><p><b>Policy Management</b>: Manage policy expirations and renewals. </p></li></ul></div><div><ul><li><p><b>Renewal Process</b>: Conduct client research, prepare submissions, negotiate coverages, and present proposals. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable</b>: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance</b>: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5 years of account management experience </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing; professional designation (CIC or equivalent) preferred </p></li></ul></div></div><div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p/><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Temporary Accounting Jobs in Harker Heights, TX

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Temporary Accounting Jobs in Harker Heights, TX

Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week) MCI Careers

Commercial Insurance Account Manager (Central or Mountain Time Zone) Insurance Office of America

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