UNKNOWN

FEED

Stay in Control – Use your organizational skills to accurately document all the details, ensuring that everything from load fees to delivery updates are logged seamlessly for accurate billing. Fast-Paced Problem Solving – Analyze each load's progress, troubleshoot any issues with drivers, and resolve potential problems before they happen, keeping deliveries on track.

HOUR

<div class="content-intro"><p>Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee's best interest at heart and know you are not simply a number.  We want you to thrive in a positive work environment so we give you the tools for success.</p></div><p><strong>This is a temporary position lasting 4-6 weeks or longer as needed. Our rate of pay is $19.23 per hour. This is a 5 day work week, 3 weekdays and 2 weekend days and will be in-office. </strong></p><p><strong>Position Summary:</strong></p><p>Join MegaCorp Logistics on our After-hours Operations team and become the backbone of our after-hours operations! You'll have the chance to take the reins during critical moments, ensuring loads are successfully managed even when the sun goes down. If you're a problem solver who thrives under pressure, this is your opportunity to step up and make a big impact. You'll be the key link between our clients, carriers, and Account Managers, ensuring smooth deliveries and stellar service around the clock.</p><p>At MegaCorp, we don't just offer a job – we offer <strong>growth</strong>, <strong>opportunity</strong>, and <strong>impact</strong>. If you're ready to thrive in a high-energy environment where you're empowered to solve problems and make a real difference, this is the place for you!</p><p><strong>Essential Functions:</strong></p><ul><li><strong>Be the Hero</strong> – Help sales teams keep their customers happy by managing everything from check calls to resolving any issues on the fly.</li><li><strong>Master the Art of Relationships</strong> – Develop and maintain strong ties with carriers, ensuring timely deliveries and smooth operations.</li><li><strong>Fast-Paced Problem Solving</strong> – Analyze each load's progress, troubleshoot any issues with drivers, and resolve potential problems before they happen, keeping deliveries on track.</li><li><strong>Think Ahead</strong> – Anticipate challenges like weather, traffic, or equipment issues, and act fast to ensure successful deliveries.</li><li><strong>Work with the Best</strong> – Be the critical link between drivers, customers, and sales teams, offering clear communication and support to everyone involved.</li><li><strong>Stay in Control</strong> – Use your organizational skills to accurately document all the details, ensuring that everything from load fees to delivery updates are logged seamlessly for accurate billing.</li></ul><p><strong>Education & Experience:</strong></p><ul><li>High school diploma or GED required (Bachelor's degree preferred).</li><li>1+ years of experience in freight brokerage or logistics (preferred, but not required – we'll train the right candidate!).</li></ul><p><strong>Mega Awesome Perks:</strong></p><ul><li>Medical, dental, vision, and life and disability insurance</li><li>401(K) matching</li><li>Birthday celebrations</li><li>Health and wellness initiative including gym membership</li><li>Annual parties</li><li>PTO and Flex holidays</li><li>Company sponsored outings</li></ul><p><strong>Competencies:</strong></p><ul><li><strong>Customer Service Rockstar</strong> – Strong communication and interpersonal skills.</li><li><strong>Multitasking Master</strong> – Enjoys juggling tasks in a fast-paced environment.</li><li><strong>Night Owl</strong> – Comfortable working late-night, early-morning, and weekend shifts while staying sharp and alert.</li><li><strong>Team Player</strong> – Able to work with a diverse group of drivers, including bilingual ones, to ensure smooth operations.</li><li><strong>Quick Thinker</strong> – Analyzes situations quickly, makes decisions that move the business forward, and thrives in a fast-paced setting.</li></ul><p>MegaCorp Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.</p><p>If you are unable to apply online due to a disability, contact the HR Department at (910) 332-0820 ext. 1030</p>

MegaCorp Logistics

After-hours Operations Specialist (Temporary)

Analysis Skills

Billing

Brokerage

Cargo/Freight

Communication Skills

Customer Support/Service

Disability Insurance

High School Diploma

Identify Issues

Interpersonal Skills

Life Insurance

Logistics

Multilingual

Multitasking

Organizational Skills

Problem Solving Skills

Sales

Sales Management

Team Player

Third-Party Logistics (3PL)

Time Management

GreenHouseAPI

FULL_TIME

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services - provides temporary service support to other IOA account teams and account management support to new producers during their first 3-6 months.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Manager - Commercial Lines</b> </p></div><div><p><b>Fully Remote: </b>candidates in Eastern Time Zones<br/><b>Supporting: </b>Shared Services - provides temporary service support to other IOA account teams and account management support to new producers during their first 3-6 months.<br/><b>Seeking: </b>construction / contractor experience & real estate experience<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> <br/><b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Technical Competence</b>: Maintain technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Team Leadership</b>: Direct daily activities of the account management team. </p></li></ul></div><div><ul><li><p><b>Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </p></li></ul></div><div><ul><li><p><b>Policy Management</b>: Manage policy expirations and renewals. </p></li></ul></div><div><ul><li><p><b>Renewal Process</b>: Conduct client research, prepare submissions, negotiate coverages, and present proposals. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable</b>: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance</b>: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5 years of account management experience </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing; professional designation (CIC or equivalent) preferred </p></li></ul></div></div><div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

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After-hours Operations Specialist (Temporary) MegaCorp Logistics

Commercial Insurance Account Manager (Eastern Time Zone) Insurance Office of America

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