OTHER

FEED

UNKNOWN

Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures.

Benefits: <ul><li>401(k)</li><li>Flexible schedule</li><li>Paid time off</li></ul> Job title: Guest Services Representative Department: Guest Services Reports to: Guest Services Manager Level: Hourly Brief General Job Description: Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests into and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary. Essential Functions (Duties include but are not limited to): <ul><li>Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction</li><li>Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures</li><li>Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies</li><li>Be knowledgeable in all hotel facilities and local area.</li><li>Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.</li><li>Maintains supplies neat and organized to department standards</li><li>Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day</li><li>Provides a professional image at all times through appearance and dress</li><li>Follows and enforces company policies and procedures</li><li>Other duties as assigned by supervisor or management</li></ul>Requirements: <ul><li>Able to work independently, ability to prioritize and ability to multi-task</li><li>Ability to type 30 - 35 wpm</li><li>Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs</li><li>Great customer service skills, verbal, and written skills</li><li>Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone.</li><li>Able to work all shifts and flexible schedules including weekends and holidays</li><li>Valid driver's license</li></ul>Work experience requirements: • Previous Customer Service experience **For questions regarding this position please call Aaron or Jesse at (402)904-4800.

Courtyard by Marriott Lincoln

Guest Services Representative

Accounting

Billing

Customer Support/Service

Driver's License

Emergency Procedures

Equipment Maintenance/Repair

Establish Priorities

Hospitality Revenue

Hospitality and Tourism

Inventory Management

Loan Structuring

Multitasking

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Security Equipment

Telephone Skills

Time Management

Writing Skills

Train new team members using the Runza® training guides, ensuring new team members are trained on the importance of quality food and service, particularly Simply Outstanding Service. Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance, and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.

An Assistant Manager supports their General Manager in managing the daily operations of the restaurant, including the selection, development, and performance management of team members. In addition, an AM assists in overseeing inventory and ordering of food and supplies, optimizing profits, and ensuring that guests are satisfied with their dining experience.WHAT YOU’LL BE DOINGFinancial<ul><li>Adheres to company standards and service levels to increase sales and minimize operating costs.</li><li>Accurately completes personnel/payroll related administrative duties accurately, on time, and in accordance with company policies and procedures.</li><li>Accurately counts cash drawers and deposit monies in accordance with company policies and procedures.</li></ul> Food safety and planning<ul><li>Ensure compliance with operational standards, company policies, and Health Department standards and regulations. Taking immediate corrective actions for any violations.</li><li>Responsible for ensuring consistent high quality of food preparation and service.</li><li>Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.</li><li>Responsible for ensuring consistent high quality of food preparation and service.</li><li>Supervise portion control and quantities of preparation to minimize waste.</li><li>Place orders for supplies and resale items with distributors when instructed to do so.</li><li>Accurately completes inventory in accordance with company policies and procedures when instructed to do so. </li></ul> Guest service<ul><li>Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.</li></ul> Operational responsibilities<ul><li>Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or team member is injured.</li><li>Manage shifts in absence of MP/GM or AGM, which includes: daily decision making, scheduling, planning while upholding standards, product quality, and cleanliness.</li><li>Prepare weekly schedules, while scheduling at or below target hours.</li></ul>Team Members<ul><li>Screen, interview, and hire team members as needed.</li><li>Conduct new team member orientation, ensuring that team members understand Runza® policies.</li><li>Train new team members using the Runza® training guides, ensuring new team members are trained on the importance of quality food and service, particularly Simply Outstanding Service.</li><li>Follows up on team members work to ensure that things are done correctly and/or according to policy/procedure.</li><li>Assist with team member check-ins when instructed to do so. </li><li>Discipline team members as needed, informing GM of any incidents.</li><li>Document team member discipline by using proper forms.</li></ul>Community Involvement<ul><li>Assist GM in providing a strong presence in local community and high level of community involvement.</li></ul>PERSONAL REQUIREMENTS<ul><li>Self-discipline, initiative, and outgoing.</li><li>Possess a pleasant, polite manner. Is receptive and open to change (change agent).</li><li>Follows direction and accepts constructive criticism.</li><li>Has a professional, neat, and clean appearance.</li><li>Ability to motivate team members to work as a team to ensure that food and service meet appropriate standards at all times (rush and non-rush).</li><li>Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.</li><li>Must possess good communication skills to recruit, discipline, motivate, and train all team members.</li><li>Must have regular, predictable, and dependable attendance. </li></ul>ACCOUNTABILITIES<ul><li>Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance, and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.</li><li>Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Runza® policies and procedures.</li><li>Helps maintain acceptable store evaluation scores and takes any immediate corrective steps following all store evaluations.</li><li>Maintains a favorable working relationship with all company team members to foster and promote a cooperative and harmonious working climate.</li><li>At all times provides a favorable image of Runza® to promote our “Make It All Better” philosophy.</li><li>Performs other duties and responsibilities as required or requested.</li></ul>SCHEDULEAn AM must work at least 30 hours per week. Shifts may vary and may include weekends and holidays. Additionally, AMs are required to work at least 1 closing shift per week. The closing shift must be on a Thursday, Friday, or Saturday. AMs are highly encouraged to work at least 3 rush hours shifts per week in the front and/or drive thru positions.   QUALIFICATIONS<ul><li>Must be at least 18 years of age.</li><li>High School Diploma or its equivalent (i.e. G.E.D.)</li><li>Knowledge of computers (MS Word, Excel, Outlook).</li><li>Proficient in all restaurant positions and production tasks. </li><li>Must possess a valid driver’s license.</li><li>Must be eligible to work in the United States.</li><li>Must pass a criminal background check.</li></ul>WORKING CONDITIONS<ul><li>Hours may vary (see schedule section above). </li><li>Ability to perform all food preparation and customer service positions.</li><li>Position requires prolonged standing, bending, grasping, twisting, wrapping, pushing/pulling, lifting products and supplies weighing up to 60 pounds, and repetitive hand and wrist motion.</li><li>Work with hot, cold, and hazardous equipment and cleaning supplies. As well as operates phones, computers, and other office equipment.</li></ul>At Runza®, we rise each morning to provide exceptional food and service. Runza® Makes It All Better because our team Makes What Matters. Join our team today!<h3>Salary</h3>Starting at $18.50 per hour<h3>Benefits</h3>Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k) matching, Referral program, Employee discount, Other<h3>Job Type</h3>Full time<h3>Schedule</h3>Weekend availability

Temporary Administration Jobs in Lincoln, NE

Resume Resources

Get noticed by top employers!

Temporary Administration Jobs in Lincoln, NE

Guest Services Representative Courtyard by Marriott Lincoln

Assistant Manager Runza®

Resume Resources