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Hospitality Manager

The Starlite Yellowstone, managed by Vista Host Management & Development Company, is situated just minutes from the West Entrance of Yellowstone National Park, making it a premier choice for adventurers and nature enthusiasts. The Guest Service Manager is a dynamic, multi-dimensional role responsible for coordinating front desk activities, managing reservations, and ensuring the complete satisfaction of all guests.

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POSITION TITLE: Guest Service Manager REPORTS TO: Assistant General Manager / General ManagerABOUT STARLITE YELLOWSTONEThe Starlite Yellowstone, managed by Vista Host Management & Development Company, is situated just minutes from the West Entrance of Yellowstone National Park, making it a premier choice for adventurers and nature enthusiasts.  Our property offers 100+ comfortable rooms with modern amenities and an indoor pool, providing a cozy retreat after a day of exploring the natural wonders of Yellowstone.  As one of the top-rated hotels in West Yellowstone, we pride ourselves on delivering warm hospitality and exceptional guest experiences.POSITION SUMMARYThe Guest Service Manager is a dynamic, multi-dimensional role responsible for coordinating front desk activities, managing reservations, and ensuring the complete satisfaction of all guests. This role involves handling communications across departments, managing guest requests, and supporting front-of-house operations.WHO IS THIS POSITION FOR?The Guest Service Manager role is ideal for someone who:<ul><li>Thrives in a fast-paced environment, handling multiple tasks simultaneously.</li><li>Is passionate about guest service and can lead by example, maintaining a positive and welcoming atmosphere.</li><li>Has strong communication and leadership skills, with the ability to train, supervise, and support front desk staff.</li><li>Enjoys problem-solving and is capable of managing guest inquiries and escalations efficiently.</li></ul>WHY WORK FOR US?<ul><li>Competitive salary with opportunities for performance-based bonuses.</li><li>Vacation / Sick / Bereavement / Holiday Pay.</li><li>Health/Vision/Dental Insurance.</li><li>Life / STD Insurance.</li><li>401k Program.</li><li>Employee Discounts (Brand Hotels & Company Hotels).</li><li>Free, Third-Party Employee Assistance Program (personal and professional).</li><li>Growth opportunities within Vista Host’s portfolio of properties.</li></ul>DUTIES AND RESPONSIBILITIES<ul><li>Ensure the front desk is tidy and fully stocked with necessary materials (e.g., key cards, guest packets, etc.).</li><li>Train, supervise, and support front desk staff, ensuring that all front-of-house positions are covered throughout shifts.</li><li>Recruit and train new employees to maintain a high level of guest service.</li><li>Create, organize, and manage schedules for all front office employees.</li><li>Assign tasks and monitor front desk performance to ensure timely, accurate customer service.</li><li>Handle guest complaints and specific requests, providing prompt and effective resolutions.</li><li>Troubleshoot emergencies and unexpected situations as they arise.</li><li>Monitor office supplies and place orders as needed to maintain adequate stock levels.</li><li>Review and respond to in-house and third-party guest reviews, ensuring feedback is addressed constructively.</li><li>Perform other duties as assigned by management.</li></ul>POSITION REQUIREMENTS<ul><li>Must be able to communicate effectively in English, both written and verbally.</li><li>Must be able to stand for long periods.</li><li>Must be able to lift up to 20 lbs.</li><li>Previous front desk or guest service experience is preferred but not required.</li></ul>

Starlite Yellowstone

Guest Services Manager

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ADAPTED_NOW

Hotel Manager

Prepare reports and communications to the Rooms Director and Hotel Executive Committee on guest incidents/problems, staffing issues/problems, potential safety hazards and other pertinent information regarding night operations. Continuously improve the hotel's ability to anticipate our guests' needs, to quickly and efficiently investigate the root causes of problems and to provide immediate and permanent resolution in order to enhance our guests' satisfaction prior to departure.

<div><div><div><div> Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service Manager for the DoubleTree by Hilton in Billings, Montana.Job Purpose:Supervise the nightly operations to ensure compliance with standards and regulations, customer satisfaction and protection of the guests, staff and assets. Continuously improve the hotel's ability to anticipate our guests' needs, to quickly and efficiently investigate the root causes of problems and to provide immediate and permanent resolution in order to enhance our guests' satisfaction prior to departure. Position is responsible for supervising nightly operations. May recommend and implement procedural, safety changes. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.<ul><li>Supervise the operations of the hotel to ensure compliance with SOPs, safety regulations and an optimal level of service and hospitality are provided to the guests</li><li>Hire, train, direct the work of, resolve issues/problems and coach and counsel the Loss Prevention employees to ensure a quality operation.</li><li>Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</li><li>Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets.</li><li>Implement customer satisfaction program, tracking system and follow-up solutions, report results to Executive Committee.</li><li>Issue appropriate correspondence to dissatisfied customer's on behalf of the hotel to achieve satisfaction and customer loyalty.</li><li>Prepare reports and communications to the Rooms Director and Hotel Executive Committee on guest incidents/problems, staffing issues/problems, potential safety hazards and other pertinent information regarding night operations.</li><li>Handle all customer inquiries regarding hotel events, outlets, directions, local attractions, transportation, etc.</li></ul>Qualifications and Requirements:High School diploma /Secondary qualification or equivalent.Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.This job requires the ability to perform the following:<ul><li>Requires thorough knowledge of the hotel services and guest relations profession.</li><li>Requires knowledge of hotel policies and procedures and the ability to determine course of action based on these guidelines.</li><li>Supervision/management skills.</li><li>Oral and written English communication skills; second language is desirable.</li><li>Moderate hearing required for constant guest and associate communication during shift.</li><li>Excellent vision required for computer work, analyze report data, read customer responses, tour property for attention to detail, etc.</li><li>Excellent speech communication skills required to communicate with guests in directions, problems, train staff, staff presentations, telephone communications.</li><li>Excellent comprehension and literacy required to analyze report data, prepare reports, respond in writing to guests, prepare training programs</li></ul>Other:<ul><li>Being passionate about people and service.</li><li>Strong communication skills are essential when interacting with guests and employees.</li><li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>Basic math skills are used frequently when handling cash or credit.</li><li>Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul>Amazing Benefits At A Glance:<ul><li>Team Driven and Values Based Culture</li><li>Medical/Dental/Vision</li><li>Vacation & Holiday Pay</li><li>Same-day pay available</li><li>Employee Assistance Program</li><li>Career Growth Opportunities/ Manager Training Program</li><li>Reduced Room Rates throughout the portfolio</li><li>Third Party Perks (Movie Tickets, Attractions, Other)</li><li>401(k)</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Life insurance</li><li>Parental leave</li><li>Referral program</li></ul> </div></div></div></div> PI256372558

DoubleTree Billings

Guest Service Manager - DoubleTree by Hilton Billings, MT

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Nurse - Case Manager

Our extensive network of qualified travel nurses is available on a variety of assignment lengths customizable to your needs – per diem (1-n weeks), traditional travel (13-26 weeks), and short-term travel (4-8 weeks). With our comprehensive allied professionals and nurse staffing services, we provide you access to a qualified network of healthcare professionals including allied and nursing staff.

TravelNurseSource is working with Infojini Healthcare to find a qualified Case Manager RN in Bozeman, Montana, 59715! About The Position RN - Case Manager 27974331EXPPLAT Job Requirements Required for Onboarding<ul><li>Competency Exam</li><li>Core Mandatory Exam</li><li>Self Assessment (Skills Checklist)</li></ul> About Infojini Healthcare At Infojini Healthcare, We tell it like it is.Infojini Healthcare is one of the fastest-growing healthcare staffing firms. Consecutively ranked among the INC 5000 fastest-growing companies from the past five years, Infojini is dedicated to serving excellence in a breadth of staffing services.Our global footprints are spread over 26+ locations including the USA, Canada, and India. Working at the intersection of people, process, and technology, our recruiters constantly provide progressive and sustainable staffing solutions to challenges faced by our clients.Being in the industry since 2006 and serving an array of healthcare facilities, we understand the key talent needs of the healthcare industry and its associated verticals. Full-time, part-time, temp-to-hire, contractual, or urgent hiring, whatever is your requirement, you can trust Infojini to deliver the specific skills and expertise you need.At Infojini Healthcare, we understand the importance of quality patient care. With our comprehensive allied professionals and nurse staffing services, we provide you access to a qualified network of healthcare professionals including allied and nursing staff. Each professional is pre-screened and matched to your specific qualifications, for assignments ranging from three weeks up to several months.Trained in the latest technologies, our temporary allied professionals offer you a broad spectrum of specialties in therapy, imaging, laboratory, and pharmacy. Our extensive network of qualified travel nurses is available on a variety of assignment lengths customizable to your needs – per diem (1-n weeks), traditional travel (13-26 weeks), and short-term travel (4-8 weeks).We know every healthcare facility is incomplete without its backend teams. To support this, we place proficient and trained EMR & EHR professionals after thorough skill evaluation, licensing verification. These professionals combine their healthcare expertise and IT skills to strengthen your admin and clerical needs.Healthcare roles we specialize in,Registered Nurses Allied Healthcare Professional Healthcare IT Specialists Clerical & Admin Staff

TravelNurseSource

Travel Registered Nurse (RN) - Case Manager in Bozeman, MT

Administrative Skills

Behavioral Health

Billing

Budgeting

Business Administration

Case Management

Certified Case Manager (CCM)

Communication Skills

Computer Skills

Detail Oriented

Discharge Plans

Electronic Medical Records

Establish Priorities

Health Information Technology

Healthcare

Healthcare Providers

Hospital

Hospital Administration

Internet Application

Interpersonal Skills

Leadership

Licensing

Medical Record System

Microsoft Office

Nursing

Nursing Credentials

Office Equipment

Operational Strategy

Operations Planning

Organizational Development/Management

Organizational Skills

Patient Care

Performance Management

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Project/Program Management

Registered Nurse (RN)

Regulations

Regulatory Compliance

Strategic Planning

Systems Administration/Management

Team Player

Training/Teaching

Utilization Management

Writing Skills

TravelNurseSource.com

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