FULL_TIME

FEED

UNKNOWN

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services - provides temporary service support to other IOA account teams and account management support to new producers during their first 3-6 months.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Manager - Commercial Lines</b> </p></div><div><p><b>Fully Remote: </b>candidates in Central or Mountain Time Zones<br/><b>Supporting: </b>Shared Services - provides temporary service support to other IOA account teams and account management support to new producers during their first 3-6 months.<br/><b>Seeking: </b>construction / contractor experience & real estate experience<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> <br/><b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Technical Competence</b>: Maintain technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Team Leadership</b>: Direct daily activities of the account management team. </p></li></ul></div><div><ul><li><p><b>Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </p></li></ul></div><div><ul><li><p><b>Policy Management</b>: Manage policy expirations and renewals. </p></li></ul></div><div><ul><li><p><b>Renewal Process</b>: Conduct client research, prepare submissions, negotiate coverages, and present proposals. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable</b>: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance</b>: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5 years of account management experience </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing; professional designation (CIC or equivalent) preferred </p></li></ul></div></div><div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p/><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Commercial Insurance Account Manager (Central or Mountain Time Zone)

Accounts Receivable

Aged Care

Analysis Skills

Best Practices

Billing

Brokerage

Business Support

Childcare

Construction

Continuous Improvement

Corporate Policies

Customer Retention/Renewal

Customer Support/Service

Customer/Client Research

Data Quality

Diversity

Health Insurance

Insurance

Insurance Sales

Leadership

Licensing

Maintenance Services

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Negotiation Skills

Organizational Skills

Past Due Accounts

Policy Development

Problem Solving Skills

Real Estate

Research Skills

Sales Management

Service Delivery

Systems Maintenance

Team Lead/Manager

Time Management

Work From Home

Jobvite Talemetry Organic Easy Apply

OTHER

Overview: Utilizing initiative and independent judgment, the Assistant General Manager, under the direction of the General Manager, will oversee all full-time employees and assist with the management, promotion, and operation of the facility, including operations, sales, marketing, finance, security, IT, production, technology, partnerships, special events, community relations, sustainability, branding, and all other related departments with a primary focus on the Sioux City Convention Center. Should possess a working knowledge of each area of direct and indirect supervision, including sales & marketing, event services, safety & security, facility maintenance & housekeeping, finance and human resources, audio-visual, telecommunications, and food & beverage operations.

Oak View Group:
<p style="margin:0px">Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. </p>

Overview:
<p style="margin:0in;margin-bottom:0.0001pt">Utilizing initiative and independent judgment, the<strong> Assistant General Manager,</strong> under the direction of the General Manager, will oversee all full-time employees and assist with the management, promotion, and operation of the facility, including operations, sales, marketing, finance, security, IT, production, technology, partnerships, special events, community relations, sustainability, branding, and all other related departments with a primary focus on the Sioux City Convention Center. This executive supports the sales team with maximizing the number of events and revenue opportunities at the venue and the development of regional and national convention/meeting business.</p><p style="margin:0in;margin-bottom:0.0001pt"> </p><p style="margin:0in;margin-bottom:0.0001pt">This role pays an annual salary of $95,000-$105,000 and is bonus eligible.</p><p style="margin:0in;margin-bottom:0.0001pt"> </p><p style="margin:0in;margin-bottom:0.0001pt"><strong>Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).</strong></p><p style="margin:0in;margin-bottom:0.0001pt"> </p><p style="margin:0in;margin-bottom:0.0001pt"><strong>This position will remain open until July 31, 2026.</strong></p>

Responsibilities:
<ul><li>Plan, direct, and manage the day-to-day operations of the Center, including sales & marketing, finance, event services, operations, human resources, public safety, production, and facility maintenance.</li><li>Establish and maintain effective working relationships with boards, government departments, entertainment industry contacts, and community organizations to encourage continual and regular use of the venues.</li><li>Oversee overall daily operation of the venues and all systems.</li><li>Direct daily interaction with client and team staff.</li><li>Develop and manage relationships with venue partners.</li><li>Assist with preparing any applicable reports or presentations for the City of Sioux City.</li><li>Assist with the development and implementation of the annual operating budgets with the General Manager and Director of Finance.</li><li>Aggressively promote the use of the facilities to maximize their utilization.</li><li>Coordinate, implement, and administer specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures; crowd control and crisis management procedures; or other areas as needed.</li><li>Help recruit, select, lead, motivate, and evaluate all staff.</li><li>Provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.</li><li>Assist with bid/RFP process for major city events and tourism business.</li><li>Commit to a diverse and inclusive workforce supporting a positive employee culture that reflects OVG’s reputation in the industry.</li><li>Act as one of the primary Executives on Duty at events held at the facilities.</li><li>Continually evaluate the quality of the guest experience by firsthand observation, objective feedback, and interaction.</li><li>Develop and foster integrated initiatives that promote the ultimate experience.</li><li>Assure the administration of personnel and the facility operation are conducted in accordance with applicable local, state, and federal regulations.</li><li>Oversee the coordination of resources with the Oak View Group corporate office.</li><li>Oversee human resource-related items in coordination with the local HR representative.</li><li>Responsible for health & safety compliance.</li><li>Other duties and responsibilities as assigned.</li></ul>

Qualifications:
<ul><li>3-5+ years of increasingly responsible experience in professional convention center management, with at least 2 years of direct supervisory experience at the department management level.</li><li>Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration, or a related field. Other combinations of experience and education that meet these requirements may be substituted.</li><li>Operational characteristics of public assembly facility management.</li><li>Modern management methods, long-range planning, principles of budgeting, and supervisory techniques.</li><li>Should possess a working knowledge of each area of direct and indirect supervision, including sales & marketing, event services, safety & security, facility maintenance & housekeeping, finance and human resources, audio-visual, telecommunications, and food & beverage operations.</li><li>Contract development and negotiations, including facility use license agreements and service agreements.</li><li>Modern and effective customer service practices.</li><li>Knowledge of EEOC, FLSA, OSHA, ADA, and other industry-related legal issues.</li><li>Interpersonal techniques in dealing with unique groups and sensitive circumstances.</li><li>Terminology used in convention and entertainment settings.</li><li>Must have computer skills in Microsoft Office applications and word processing, spreadsheets, databases, presentations, and internet software.</li><li>Capital Improvement Project Experience.</li><li>Facility budgeting, revenue forecasting, and expense control.</li><li>Plan, direct, and evaluate the work of subordinates.</li><li>Perform a broad range of supervisory responsibilities over others.</li><li>Manage multiple projects simultaneously and work under high pressure while meeting urgent deadlines.</li><li>Recognize, analyze, and resolve challenges.</li><li>Develops and implements programs, policies, and procedures for the convention center.</li><li>Ability to develop comprehensive management reports and manuals (i.e., Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.)</li><li>Ability to conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.</li><li>Ability to interpret and apply federal, state, and local policies, procedures, laws, and regulations.</li><li>Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.</li><li>Ability to communicate clearly and concisely both orally and in writing.</li><li>Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and extended numbers of days.</li><li>To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and be internet proficient.</li></ul>

Strengthened by our Differences. United to Make a Difference:
<p style="margin:0px">At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our <strong>people</strong>, improves our <strong>service</strong>, and raises our <strong>excellence</strong>. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.</p>

Equal Opportunity Employer:
<p style="margin:0px">Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.</p>

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Commercial Insurance Account Manager (Central or Mountain Time Zone) Insurance Office of America

Assistant General Manager | Full-Time | Sioux City Convention Center Oak View Group

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