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WHY YOU'LL LOVE WORKING AT AAA WASHINGTON: You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

Temporary Call Center Representative This is a temporary position, with an expected employment term from June 15-September 15, 2026. WHAT YOU'LL DO: This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team, with an emphasis on Emergency Roadside Service. For the training period the work schedule will include only shifts between 8:00 a.m. and 6:00 p.m. After completing training, the role will have various shift times, with some ending as late as 11:30 p.m. The typical work schedule is for 5 consecutive days each week, with two consecutive days off. WHO WE ARE: At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply. WHY YOU'LL LOVE WORKING AT AAA WASHINGTON: You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region! ESSENTIAL DUTIES/RESPONSIBILITIES: <ul><li>Responsible for analyzing customer requests and determining if request is eligible based on customer account. </li><li>Identify customer's needs, manage the interaction, and provide customer service in resolution of customer inquiries. </li><li>Perform basic troubleshooting for customer's technical issues as needed. </li><li>Utilize customer service standards and membership policies, exercising discretion, when necessary, to meet volume expectations. </li><li>Perform business retention activities, including educating customers and members on product and service offerings. </li><li>Escalate customer issues as needed to manager/supervisor and respective administrative department. </li><li>Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals. </li><li>Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values. </li></ul> SUPERVISORY RESPONSIBILITIES: None MINIMUM QUALIFICATIONS: <ul><li>High School diploma or GED </li><li>1+ year experience in customer service role </li></ul> KNOWLEDGE, SKILLS, ABILITIES: <ul><li>Competent in Microsoft Office and navigating the internet. </li><li>Ability to understand Washington road systems and read maps. </li><li>Knowledgeable of de-escalation techniques, such as empathy and compassion, to meet the needs of members in times of stress. </li><li>Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands. </li><li>Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills. </li><li>Skilled in working independently, prioritizing assignments, and following through on assignments with minimal direction. </li><li>Ability to make timely and sound decisions and convey the necessary authority and confidence in all interactions. </li><li>Ability to notice discrepancies and inconsistencies in available information. </li><li>Ability to establish and maintain cooperative working relationships. </li><li>Skilled in establishing rapport and gaining the trust of others. </li></ul> SALARY: The pay range for this position is $18.78 - $21.58 per hour and is based on experience. BENEFITS WE OFFER:<ul><li>On-Demand Pay / Earned Wage Access </li><li>Free Premier RV AAA Washington Membership </li><li>Travel, Insurance, and Membership Discounts and Perks </li><li>THRIVE wellness program </li><li>Tax-advantaged commuter benefit </li><li>Free parking </li><li>Financial Literacy Education </li></ul> WORK ENVIRONMENT & PHYSICAL DEMANDS: <ul><li>Work</li></ul>

We are a member based organization that prides ourselves on providing exemplary service to maximize member satisfaction. Our environment is one of collaboration, team work and positivity. OAC provides a healthy work/life balance, striving for an atmosphere that concentrates on wellness, productivity and success. We all take part in holding ourselves accountable, individually as well as collectively to stay progressive leaders in supporting our community. OAC stays committed on our daily accomplishments to continue helping our members stay safe and worry free.

AAA Washington

Temporary Call Center Representative

Call Centers

Communication Skills

Customer Escalations

Customer Support/Service

Customer Training

Emergency Services

Establish Priorities

High School Diploma

Identify Issues

Inbound Call Centers

Insurance

Microsoft Office

Multitasking

Resolve Customer Issues

Technical Support

Time Management

Work From Home

Broadbean

UNKNOWN

ADAPTED_NOW

Develop administer and maintain processes and analysis of complex financial issues, including fuel transactions, taxes, debt issuances/refinancing, and other special projects; cash and cost budgeting/monitoring for employee benefits, debt service, depreciation, overhead allocations, etc. Provide specialized technical accounting/financial/treasury support for the development, implementation, enhancement, and maintenance of financial systems and the databases, which support company-wide functions (budget, cost accounting, inventory, asset management, travel, payroll, etc.).

YEAR

GENERAL SUMMARY Perform senior role in financial guidance and analytical support within the Finance Department. Provide stewardship of financial activity as it relates to monthly and yearly accounting requirements. Provide guidance to organizations on accounting, treasury, fuel, and financial requirements as needed to support EBS, Corporate, and the Standard Nuclear Performance Model for Columbia Generating Station (CGS). Develop administer and maintain processes and analysis of complex financial issues, including fuel transactions, taxes, debt issuances/refinancing, and other special projects; cash and cost budgeting/monitoring for employee benefits, debt service, depreciation, overhead allocations, etc.; maintenance of Energy Northwest project ledgers; and preparation of a variety of monthly and annual financial reports, surveys, financial statements, and tax certifications. Familiarity with annual financial close processes and financial/compliance audit processes. PRINCIPAL ACCOUNTABILITIES Provide specialized technical accounting/financial/treasury support for the development, implementation, enhancement, and maintenance of financial systems and the databases, which support company-wide functions (budget, cost accounting, inventory, asset management, travel, payroll, etc.). Provide guidance to staff on monthly and annual processes; capture information accurately to support required reporting for all company business units. Apply knowledge of accounting principles and procedures to assure compliance with federal, state and local laws. Review and apply Financial Accounting Standards Board (FASB) pronouncements and Governmental Accounting Standards Board (GASB) pronouncements as they pertain to Energy Northwest. Prepare Energy Northwest monthly reports, monthly and annual financial statements, special financial reports, tax certifications, surveys, etc., in accordance with generally accepted accounting principles and all state and federal laws. Perform analysis that explains accounting trends and variances from budgets. Relate accounting knowledge to report design and discussion of required disclosures in the annual financial process and related audit processes. Perform in lead capacity for Finance, review and certification of Fuel and Treasury activities for compliance with applicable standards and laws; perform reviews of budgeted cost figures and comparisons with Treasury activity for reporting to BPA on cash requirements. Provide research and analysis for special financial issues including refunds, tax issues, nuclear fuel transactions, workers' compensation, etc., inventory and property management, and assist in the development of financial strategies. Provide support for audit communication. Maintain ledgers for all Energy Northwest facilities in accordance with FERC and generally accepted accounting procedures, including review of all organization entries submitted for approval. Approve and review final verifications of system information used for cost reporting to internal and external customers. Lead role in system maintenance of setup issues and changes to account structure in both ERP systems affecting Finance (PeopleSoft and Passport). Determine requirements and efficiencies and translate this information into detailed specifications for Information Services. Assist in the preparation of financial policies and procedures for the Finance manual. Perform final reviews of internal desk top procedures and account descriptions. REQUIRED EDUCATION & EXPERIENCE Accounting Analyst IV Requires a Bachelor’s degree in Accounting or related field from an accredited college or university. Related field must have emphasis in Accounting. Seven or more years of experience in accounting, auditing, and/or finance is required. Progressively responsible experience with monthly and financial closing processes and related compliance and financial audit processes showing advanced conceptual knowledge. Accounting Analyst III Requires a Bachelor’s degree in Accounting or related field from an accredited college or university. Related field must have emphasis in Accounting. Six or more years of experience in accounting, auditing, and/or finance is required. Progressively responsible experience with monthly and financial closing processes and related compliance and financial audit processes. Accounting Analyst II Requires a Bachelor’s degree in Accounting or related field from an accredited college or university. Related field must have emphasis in Accounting. Three or more years’ experience in accounting, auditing, and/or finance is required. Progressively responsible experience with monthly and financial closing processes and related compliance and financial audit processes. PAY RANGE Accounting Analyst IV Salary: $106,670 - $160,006 Midpoint : $133,338 Accounting Analyst III Salary: $92,750 - $139,124 Midpoint : $115,937 Accounting Analyst II Salary : $80,704 - $121,056 Midpoint : $100,880 Typically, selected candidates are hired between the minimum and midpoint of the range, based on applicable experience and qualifications, market rate, internal equity, and budgetary allowances. Offers will be negotiated based on each candidate's qualifications. INCENTIVE COMPENSATION This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals. BENEFITS Energy Northwest (EN) provides a phenomenal benefits package. Washington State also has no state income tax, and the Tri-Cities provides a cost-of-living lower than the national average. EN offers substantial retirement benefits through three retirement programs including the Washington State Public Employees' Retirement System pension plan (PERS), a 401(k) savings plan with an employer match component, and a 457(b) savings plan. EN also offers multiple options for medical, dental, vision, disability and life insurance coverage. Other voluntary benefits may include flexible spending accounts (FSAs), tuition reimbursement, student loan repayment, childcare subsides, health reimbursement arrangement (HRA VEBA), health savings account (HSA), supplemental life insurances, credit monitoring/identity theft insurance, and more! Qualifying employees will typically start a personal time accrual rate of 160 hours per year and EN provides nine paid holidays throughout the Calander year; personal time accruals grow significantly at various service intervals. We are an Equal Opportunity Employer and do not discriminate due to race, color, age, gender, gender identity, sexual orientation, ethnicity, religion, national origin, veteran status or on the basis of disability. Know Your Rights: Workplace discrimination is illegal

Energy Northwest produces reliable, affordable, environmentally responsible electric power and delivers it to Northwest public power utilities at the cost of production.

Formed as a joint operating agency in 1957, the organization was created to serve the needs of public power by producing reliable, low-cost electricity while promoting public power activities in the region. Today the joint operating agency membership includes nearly every public power utility district in the state and several municipalities.

The agency owns and operates four electricity generating facilities: White Bluffs Solar Station, Packwood Lake Hydroelectric Project, Nine Canyon Wind Project and Columbia Generating Station (nuclear energy facility).

Energy Northwest also provides operations and maintenance services for generating facilities owned by other utilities, and develops new power generation facilities to meet growing demand.

Oversight of Energy Northwest operations is provided by an 11-member executive board and a board of directors comprising one representative from each member utility.

The agency’s vision is to be the region's leader in energy generation and public power solutions through sustained excellence in performance.

To achieve its vision, Energy Northwest works to understand and meet the energy needs of its members – the Washington state public power utilities who serve nearly 1.5 million ratepayers. Meeting the goal means measuring current performance while looking for solutions to meet the region’s future energy needs. The vision calls for a strong power portfolio, including a variety of electricity generating operations and professional and technical services.

The agency’s mission is to provide our public power members and regional ratepayers with safe, reliable and cost-effective power.

Energy Northwest member utilities and employees are the agency’s primary stakeholders. They serve the ratepayers of the Pacific Northwest through our members and the Bonneville Power Administration. To best serve the ratepayers, we strive to provide reliable power and other energy services to the region at the least cost, while protecting the environment and ensuring the safety of our employees and the public.

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Temporary Call Center Representative AAA Washington

Accounting Analyst (Temporary) Energy Northwest

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