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WHY YOU'LL LOVE WORKING AT AAA WASHINGTON: You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

Temporary Call Center Representative This is a temporary position, with an expected employment term from June 15-September 15, 2026. WHAT YOU'LL DO: This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team, with an emphasis on Emergency Roadside Service. For the training period the work schedule will include only shifts between 8:00 a.m. and 6:00 p.m. After completing training, the role will have various shift times, with some ending as late as 11:30 p.m. The typical work schedule is for 5 consecutive days each week, with two consecutive days off. WHO WE ARE: At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply. WHY YOU'LL LOVE WORKING AT AAA WASHINGTON: You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region! ESSENTIAL DUTIES/RESPONSIBILITIES: <ul><li>Responsible for analyzing customer requests and determining if request is eligible based on customer account. </li><li>Identify customer's needs, manage the interaction, and provide customer service in resolution of customer inquiries. </li><li>Perform basic troubleshooting for customer's technical issues as needed. </li><li>Utilize customer service standards and membership policies, exercising discretion, when necessary, to meet volume expectations. </li><li>Perform business retention activities, including educating customers and members on product and service offerings. </li><li>Escalate customer issues as needed to manager/supervisor and respective administrative department. </li><li>Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals. </li><li>Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values. </li></ul> SUPERVISORY RESPONSIBILITIES: None MINIMUM QUALIFICATIONS: <ul><li>High School diploma or GED </li><li>1+ year experience in customer service role </li></ul> KNOWLEDGE, SKILLS, ABILITIES: <ul><li>Competent in Microsoft Office and navigating the internet. </li><li>Ability to understand Washington road systems and read maps. </li><li>Knowledgeable of de-escalation techniques, such as empathy and compassion, to meet the needs of members in times of stress. </li><li>Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands. </li><li>Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills. </li><li>Skilled in working independently, prioritizing assignments, and following through on assignments with minimal direction. </li><li>Ability to make timely and sound decisions and convey the necessary authority and confidence in all interactions. </li><li>Ability to notice discrepancies and inconsistencies in available information. </li><li>Ability to establish and maintain cooperative working relationships. </li><li>Skilled in establishing rapport and gaining the trust of others. </li></ul> SALARY: The pay range for this position is $18.78 - $21.58 per hour and is based on experience. BENEFITS WE OFFER:<ul><li>On-Demand Pay / Earned Wage Access </li><li>Free Premier RV AAA Washington Membership </li><li>Travel, Insurance, and Membership Discounts and Perks </li><li>THRIVE wellness program </li><li>Tax-advantaged commuter benefit </li><li>Free parking </li><li>Financial Literacy Education </li></ul> WORK ENVIRONMENT & PHYSICAL DEMANDS: <ul><li>Work</li></ul>

We are a member based organization that prides ourselves on providing exemplary service to maximize member satisfaction. Our environment is one of collaboration, team work and positivity. OAC provides a healthy work/life balance, striving for an atmosphere that concentrates on wellness, productivity and success. We all take part in holding ourselves accountable, individually as well as collectively to stay progressive leaders in supporting our community. OAC stays committed on our daily accomplishments to continue helping our members stay safe and worry free.

AAA Washington

Temporary Call Center Representative

Call Centers

Communication Skills

Customer Escalations

Customer Support/Service

Customer Training

Emergency Services

Establish Priorities

High School Diploma

Identify Issues

Inbound Call Centers

Insurance

Microsoft Office

Multitasking

Resolve Customer Issues

Technical Support

Time Management

Work From Home

Broadbean

UNKNOWN

Under the general supervision of a Fire Captain or designee, performs skilled emergency and non-emergency tasks in the area of fire prevention, fire suppression, hazardous materials, emergency preparedness, and emergency medical services for the protection of life and property for municipalities, airports, and private industry. If you are currently a professional full-time Firefighter with three years of consecutively paid experience at a like department (reviewed case by case), have successfully passed your probationary period with your current Firefighter employer, you may be considered as a Lateral Firefighter.

Department: Fire & Emergency ServicesDivision: FireFirefighter/EMT
----------------<ul><li>Start at Step F: $9,227/monthly</li><li>Position Salary Range: $7,105-$9,227/monthly</li></ul>Lateral Firefighter/EMT
-------------------------<ul><li>Start at Step F: $10,473/monthly</li><li>Position Salary Range: $8,351-$10,473/monthly</li></ul>Recruitment for 2027 VacanciesRecruitment for 2027 vacancies will begin in the spring of 2026. The Richland Fire & Emergency Services department is seeking Lateral Firefighter applicants. If you are currently a professional full-time Firefighter with three years of consecutively paid experience at a like department (reviewed case by case), have successfully passed your probationary period with your current Firefighter employer, you may be considered as a Lateral Firefighter.Certification ListThe Department maintains an ongoing and merged certification list for the Lateral Firefighter EMT/Paramedic position. We are currently accepting applications and will be holding oral board processes monthly beginning April through June 2026.Hiring ProcessFor more information on the pay, benefits, and hiring process, please view our Hiring Brochure.*Application ReviewLateral applications will be reviewed by hiring staff for experience with agencies with a similar structure to Richland Fire and Emergency Services (full-time agency with frequent calls). If it is determined that a candidate's agency experience is not similar to Richland, the candidate may not meet the requirements for our internal lateral academy. Candidates in this situation will be requested to reapply and go through the entry level Firefighter process (to include PST written testing and CPAT physical test).Job SummaryUnder the general supervision of a Fire Captain or designee, performs skilled emergency and non-emergency tasks in the area of fire prevention, fire suppression, hazardous materials, emergency preparedness, and emergency medical services for the protection of life and property for municipalities, airports, and private industry.Minimum QualificationsTo be eligible to participate in the City of Richlands application screening process, you need to complete the following items (in order):<ol><li>Submit an online application with our agency by clicking "Apply" on this page.</li><li>Applicants are encouraged to attach a current cover letter and resume to the Citys application.</li><li>Applicants must complete a Personal History Statement (linked here) to attach to their application.</li><li>Please review the hiring standards brochure HERE which includes temporary or permanent disqualifiers.</li></ol>Education & Experience Requirements<ul><li>Three (3) consecutive years of paid experience as a full-time Firefighter in a like department.</li><li>Successfully completed probationary period with current Firefighter employer.</li><li>Graduation from a career-based fire academy.</li><li>High school diploma or GED.</li></ul>Licenses, Certifications & Other Requirements<ul><li>Valid drivers license.</li><li>Eighteen (18) years of age or older at time of application.</li><li>Certified to wear a respirator at SCBA level.</li><li>Washington State Emergency Medical Technician (EMT) or Advanced EMT (AEMT) certifications.</li><li>IFSAC Firefighter I and II certifications.</li><li>IFSAC Hazardous Materials Awareness and Operations certification.</li><li>Obtain Wildland Firefighter II certification within one (1) year of hire and maintain throughout employment.</li><li>Washington State Emergency Vehicle Accident Prevention (EVIP) certification within two (2) years of hire date and prior to driving fire department vehicles in the "emergency" mode.</li></ul>Desirable Qualifications<ul><li>Associates or Bachelors degree in Fire Science or Fire Administration or Business Administration.</li><li>Wildland Firefighter II certification.</li><li>Washington State Emergency Vehicle Incident Prevention (EVIP) certification.</li><li>Certified Washington State or National Registry Paramedic.</li></ul>Selection GuidelinesThe duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job classification description does not constitute an employment agreement between the City of Richland and employee and is subject to change by the City as the needs of the City and requirements of the job change.City of Richland BenefitsThe City of Richland benefits for IAFF R&F and IAFF-BC affiliated staff (union-represented employees) include:<ul><li>LEOFF Health and Welfare Trust 6-B medical and vision plan (employee/employer contributions), including employer contribution to a Health Reimbursement Account</li><li>City-paid dental plan</li><li>City-paid Life and Accidental Death & Dismemberment Insurance (equals two times the employees annual salary)</li><li>Long-Term Disability Insurance (employee/employer contributions)</li><li>Participation in the State of Washingtons LEOFF II Pension Plan</li><li>10 Paid Holidays + 1 Floating Holiday</li><li>Retirement Medical Trust</li><li>City-match deferred compensation plan</li><li>457IAFF = 4.5% Match of top step FF max</li><li>IAFF-BC = 4% Match of base rate</li><li>Vacation Leave</li><li>Sick Leave</li><li>Longevity Pay</li><li>Section 125 - Flexible Benefits Plan (Medical/Dependent Care)</li><li>Fire Education Incentive Program</li><li>Employee Assistance Program</li><li>Vacation Leave Accrual Rates</li><li>Rates subject to change based upon collective bargaining agreement (CBA). See CBA for eligibility requirements.</li></ul>

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Temporary Call Center Representative AAA Washington

Lateral Firefighter (EMT/Paramedic) City of Richland

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