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Administrative Assistant

Provides advanced office support to the Small Business Development and Innovation teams, including answering, screening, and directing phone calls; reviews and responds to emails; prepares and proofs reports, letters, spreadsheets and requisitions; coordinates meetings, note-taking, and travel arrangements. The Administrative Assistant 2 for SBDC, performs a variety of in-person office support duties for multiple programs performing a full range of advanced clerical, office, and customer support duties.

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Pima Community College Pima Community College Named Top University/College Employer in Arizona Position Title: Administrative Assistant 2: SBDC (Temporary, Part-Time, up to 19.5 hours per week) Department: Workforce Development- Small Business Development Center (SBDC) Rate of Pay: $19.58/hour Closed Date: November 11, 2025; 5:00 PM Arizona Time Position Summary: The Administrative Assistant 2 for SBDC, performs a variety of in-person office support duties for multiple programs performing a full range of advanced clerical, office, and customer support duties. Provides information and assistance to the public and college. Generates reports, requisitions, purchase orders, and monitors invoices. Updates and manages department files and records. Schedules department meetings. The work schedule for this position is flexible and may include working evenings and weekends. Duties and Responsibilities: <ul><li>Provides advanced office support to the Small Business Development and Innovation teams, including answering, screening, and directing phone calls; reviews and responds to emails; prepares and proofs reports, letters, spreadsheets and requisitions; coordinates meetings, note-taking, and travel arrangements</li><li>Serves as first point-of contact for inquiries, complaints, and concerns. Interacts with staff, small business customers, other members of the general public, and faculty to answer questions concerning processes and procedures or confidential issues or concerns</li><li>Gathers, assembles, updates, and distributes a variety of department or college specific information, forms, records, and data as requested.</li><li>Tracks financial activity and departmental budgets; reviews financial transactions and other documents for accuracy and availability of funds; ensures compliance with laws, regulations, and College regulations and policies. Prepares financial documents as requested</li><li>Coordinates projects with staff and faculty regarding budget, confidential records, and upcoming projects</li><li>Functions as a liaison between small business clients, staff, faculty, and the general public</li><li>Updates confidential files and records for small business clients and staff</li><li>Orders and maintains materials and supplies</li><li>Provides marketing, website, and social media assistance; coordinates, proofs, and distributes electronic newsletter</li><li>Coordinates events and training for staff, small businesses, and faculty</li><li>Performs all other duties and responsibilities as assigned or directed by the supervisor</li></ul>Job Requirements: <ul><li>High school diploma or GED</li><li>One (1) to Three (3) years of related experience providing technology general office support</li></ul>OR <ul><li>An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above</li></ul>Preferred: <ul><li>Associates Degree/Vocational or technical training in office management</li></ul>The ideal candidate will have the following knowledge, skills, and abilities: <ul><li>Knowledge of administrative procedures and practices </li><li>Knowledge of internal and external customer service principles and practices</li><li>Knowledge and application of organizational and time management principles</li><li>Skill in effective communication (both written and oral)</li><li>Skill in performing a variety of duties, often changing from one task to another of a different nature</li><li>Skill in positive, productive, and flexible customer service</li><li>Skill with personal computers and technology, including word processing, databases, spreadsheets, presentation tools, teleconferencing, and other software</li><li>Ability to adapt and maintain professional composure in emergent and crisis situations</li><li>Ability to apply effective and accurate data entry and typing skills</li><li>Ability to develop and maintain effective and positive working relationships</li><li>Ability to maintain confidentiality and non-conflict of interest with customer communications and records</li></ul>Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the key duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform critical tasks. <ul><li>Environment: Work is performed primarily in a standard office environment with staff contact and frequent interruptions</li><li>Physical</li></ul>

Pima Community College

Administrative Assistant 2: SBDC (Temporary/Part-time)

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ADAPTED_NOW

Quality Assurance Coordinator

Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures. The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Description & Requirements Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.This is a Limited Service position. This position is temporary and is expected to last approximately 6 months.The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program. Essential Duties and Responsibilities: - Works on assignments that are moderately difficult, requiring judgement in resolving issues. - Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures. - Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards. - Provide feedback on call monitoring results. - Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.Additional Essential Duties and Responsibilities:- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.- Identify accounts requiring escalation, escalating immediately if warranted.- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.- Perform administrative functions that support the process of reports and appeals.- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.- Maintain current understanding of the processing procedures.- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,- Assist with new hire presentations, assignments, and certifications.- Demonstrate and maintain appropriate judgment with confidential information.- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require- Minimum 3 years of related experience required.- Accurate data entry skills.- Proficient in the use of Microsoft Office products.- Excellent organizational, written, and verbal communication skills.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to work as a team member, as well as independently.- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.Additional Requirements Per Client:- Department of Education and FSA experience preferred- High School Diploma or GED required- Must reside in the U.S.- Must be a U.S. citizen.- Must be able to pass a criminal background check.- Must not be delinquent or in default on any federal student loans.- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.Home Office Requirements:- Hardwired internet (ethernet) connection- Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net)- Private work area and adequate power sourceMinimum Requirements - High School diploma or equivalent with 2-4 years of experience. - Associate degree preferred. - May have training or education in area of specialization.EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 23.33 Maximum Salary $ 29.85 <ul><li/></ul><a href="https://ars2.equest.com/?response_id=800970d99c40c9caf6667be870715b8a" rel="nofollow"></a>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

Quality Control / Quality Assurance Admin III (Temporary)

equestftpin

Workforce Analyst

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.

Description & Requirements Maximus is seeking a Workforce Analyst to assist our CDC INFO program (3-6 month temporary). Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone, during the training period. (Tablets, iPads, and Chromebooks are not permitted)Essential Duties and Responsibilities: - Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies. - Perform all internal reporting needs of the department. - Extract, tabulate, and analyze and present data to support program activity and assist in management decision making. - Identify, analyze, and communicate all system and process defects. - Identify innovative strategies to create operational and/or system efficiencies. - Work effectively with internal and external business partners in the delivery of solutions.- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.Minimum Requirements:- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.- 3-5 years of relevant professional experience required.Home Office Requirements:- Internet speed of 25mbps or higher download and an upload of 10mbps or higher required (you can test this by going to www.speedtest.net- Hardwired internet (ethernet) connection- Private work area and adequate power sourceMinimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required.- Equivalent combination of education and experience considered in lieu of degree.EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 50,000.00 Maximum Salary $ 55,000.00 <ul><li/></ul><a href="https://ars2.equest.com/?response_id=71ff82d7301a098d669cafe9c3a1626c" rel="nofollow"></a>

Workforce Analyst - CDC INFO (temporary)

Customer Services Representative

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. We are seeking dedicated and empathetic Remote Bilingual Spanish Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes.

Description & Requirements Maximus is seeking Remote Bilingual Spanish Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Remote Bilingual Spanish Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this fully remote role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services. If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply!Please note: This is a temporary full-time position for the duration of the business need. This position is Remote. All necessary equipment for the role will be provided.Why Join Maximus?- Competitive Compensation - Quarterly bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. -Professional Development Opportunities- Participate in training programs, workshops, and conferencesEssential Duties and Responsibilities:- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.- Respond effectively to all forms of inbound and outbound contacts.- Process workflow documents, which include, income, identity, and other eligibility verification documents.- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.-Guide applicants through the Medicaid, SNAP, and TANF application processes.-Provide clear and accurate information about program eligibility criteria.-Ensure excellent customer service by addressing client concerns with patience and professionalism.-Document interactions notate applications, and work across multiple systems to process eligibility.-Maintain a high standard of confidentiality.Work Environment Requirements: This is a fast paced, highly detailed oriented work environment. To succeed in this role, you must have a dedicated, quiet, and professional work environment, free from distractions. This ensures that you can focus on providing the highest level of service to our clients. A reliable high-speed internet connection is also required, as all computer equipment will be provided.Training Requirements: Comprehensive training will be provided to ensure your success in assisting Virginia residents. Training will include live, instructor-led sessions via video, so a working webcam is mandatory. Active participation, including video engagement, is essential for successfully completing the training and maintaining ongoing performance standards.WFH Dress Code Policy: When appearing on-camera, please ensure appropriate attire based on what will be in-view. All clothing should be without offensive language or inappropriate designs. Clothing should not be too revealing and should be free of holes, tears, or rips.Minimum Requirements - High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. Preferred skills -High Volume Call Center experience-Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs-Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to Call Center Software programs, Microsoft office and other CRM tools -Ability to work independently in a remote environment-Strong communication skills, both verbal and written-High level of empathy, especially when interacting with individuals in vulnerable situations-Strong computer skills, including the ability to navigate and work in multiple systems efficientlyEEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 18.46 Maximum Salary $ 18.46 <ul><li/></ul><a href="https://ars2.equest.com/?response_id=d7563e73d99bd070a5ca345f11b16509" rel="nofollow"></a>

Customer Service Representative, Bilingual Spanish - Temporary (Remote)

Business Analyst

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

Description & Requirements Are you an ambitious individual looking to start your career in technical consulting? We are seeking a motivated Business Analyst to join our team. This role offers the opportunity to learn and develop skills in project delivery for a large federal financial government client. Your first project will be a temporary surge support help desk for the government client, providing Tier 1 customer service support. Maximus is seeking a passionate, driven individual to join the Technical Consulting Services team. What We Offer:• A dynamic role at the forefront of technology consulting services.• Competitive salary and benefits package.• A dynamic and supportive work environment.• Opportunities for professional growth and development.Join us and be a part of a team that's shaping the future of technology consulting services, delivering winning solutions that make a difference!Key Responsibilities:• Customer Support: - Provide Tier 1 support, solve technical issues, and escalate when needed - Focus on dellivering a positive customer experience• Triage and Issue Identification: - Triage issues to identify the root cause and inform the next steps towards bug/issue remediation• Documentation: - Record all service requests and monitor issues to ensure they are resolved - Identify workarounds to common problems and document in Standard Operating Procedures - Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.• Tools: - Use JIRA and Confluence for ticket managment to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client - Document, track and monitor problems to ensure timely resolution• Collaboration: Team player who works with team to streamline business processes and team efficiency• Training: Help with training and communication for team members and clients• Conduct reserch and analysis on project initiatives, providing analytics across key project and business metrics• Curate content and project repositories to support technical writing and internal proposal development• Provide program management support to project and capture managers• Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholdersMaximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS157, P1, Band 4 • Due to federal requirements, only U.S. Citizens can be considered for this role. Additionally, selected candidates will be required to pass a Public Trust government background investigation.• Bachelor's degree from an accredited university; Computer Science or related degree is preferred.• 1+ years of general experience required. • Mastery of Microsoft Office products including Word and PowerPoint.• Excellent organizational, written, and verbal communication skills.• Ability to manage project life cycles by contributing to planning, execution, and evaluation phases, while adhering to established timelines and quality standards. • Must be a highly motivated, reliable self-starter that can be counted on to complete assignments with minimal oversight. • Must be detail oriented and have strong organizational skills. • Must have good time management skills and ability to multi-task; able to adapt to new requirements and readjust as needed to complete an assignment.Minimum Requirements TCS157, P1, Band 4 Desired skills:• Experience with technical consulting services, information technology or in a similar industry.• Experience with Agile framework - Certified Scrum Master or SAFe Agile framework certification is preferred.• Experience with data analysis using tools such as SQL, MS Excel and Tableau.#techjobs #clearanceEEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 60,000.00 Maximum Salary $ 75,000.00 <ul><li/></ul><a href="https://ars2.equest.com/?response_id=4273ebd0c65068b56c3fc4d38bb32653" rel="nofollow"></a>

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Pima Community College

Maximus

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Maximus

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