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The ideal candidate is an excellent communicator, problem solver, and team player who is passionate about delivering outstanding customer experiences. In this role, you will serve as the primary point of contact for customers, providing exceptional support in both English and Spanish.

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<h1>  Customer Service Representative  </h1>Job Title: Bilingual Customer Service Representative (Spanish/English) Pay Rate: $20.00 - $24.00 per hour Schedule: Full-Time | MondayâFriday Location: San Dimas Department: Customer Support<h2>Position Summary</h2>We are seeking a professional and customer-focused Bilingual Customer Service Representative (Spanish/English) to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional support in both English and Spanish. The ideal candidate is an excellent communicator, problem solver, and team player who is passionate about delivering outstanding customer experiences.<h2>Key Responsibilities</h2><ul><li>Respond to customer inquiries via phone, email, chat, and in-person interactions.</li><li>Assist Spanish-speaking and English-speaking customers with questions, concerns, and service requests.</li><li>Resolve customer issues promptly and professionally while maintaining a positive customer experience.</li><li>Accurately document customer interactions and update records in company systems.</li><li>Process orders, payments, account updates, and service requests as needed.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Meet established performance metrics, including response times, customer satisfaction, and quality standards.</li><li>Collaborate with team members and other departments to ensure customer needs are met.</li></ul><h2>Qualifications</h2><h3>Required:</h3><ul><li>Fluent in both Spanish and English (spoken and written).</li><li>High school diploma or equivalent.</li><li>Minimum 1 year of customer service, call center, administrative, or related experience.</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and conflict-resolution abilities.</li><li>Proficiency with Microsoft Office and customer relationship management (CRM) systems.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul><h3>Preferred:</h3><ul><li>Previous call center or customer support experience.</li><li>Experience working with bilingual customer populations.</li><li>Associate degree or additional customer service training.</li></ul><h2>Skills & Competencies</h2><ul><li>Professional and courteous demeanor</li><li>Active listening skills</li><li>Attention to detail</li><li>Time management and organizational skills</li><li>Adaptability and teamwork</li><li>Strong computer and data-entry skills</li></ul>KPG123

BUSINESS NEVER STOPS. 
Kinetic Personnel Group provides you with a single point of contact to ensure efficiency and keep your business moving. One call gets the job done, so you can stay focused on what matters most.
 
The people working behind the scenes on your projects are subject matter experts who focus solely on their area of expertise. They actively cultivate a network of passive and active candidates, to create quick, accurate and lasting employment matches.

Kinetic Personnel Group

Bilingual Customer Service

Call Centers

Communication Skills

Conflict Resolution

Customer Experience

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Support/Service

Data Entry

Detail Oriented

English Language

High School Diploma

Maintenance Services

Microsoft Office

Multilingual

Multitasking

Order Processing

Organizational Skills

Performance Metrics

Presentation/Verbal Skills

Problem Solving Skills

Quality Metrics

Resolve Customer Issues

Spanish Language

Team Player

Time Management

Writing Skills

A well-established distributor in the office technology industry is seeking a Customer Service Representative to join their growing team in Cerritos. This role is ideal for someone who is customer-focused, organized, and looking to build a long-term career within a stable and evolving company.

A well-established distributor in the office technology industry is seeking a Customer Service Representative to join their growing team in Cerritos. This role is ideal for someone who is customer-focused, organized, and looking to build a long-term career within a stable and evolving company.Key Responsibilities<ul><li>Handle incoming customer calls regarding inventory checks and product availability</li><li>Accurately enter customer orders into the SAP system</li><li>Provide product information via phone and email</li><li>Respond to customer inquiries in a timely and professional manner</li><li>Maintain accurate records of orders and customer communication</li><li>Collaborate with internal departments to support efficient order processing</li><li>Maintain a positive, service-oriented attitude in all interactions</li></ul>Qualifications<ul><li>Strong verbal and written communication skills</li><li>Excellent customer service and interpersonal abilities</li><li>Positive attitude and team-oriented mindset</li><li>Strong organizational skills and attention to detail</li><li>Ability to take initiative in a fast-paced environment</li><li>Basic ten-key proficiency</li><li>Proficiency in Microsoft Excel, Word, and Outlook</li><li>Experience with SAP or similar ERP systems preferred</li></ul>Benefits<ul><li>Medical, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Simple IRA plan</li><li>Opportunities for growth and advancement</li></ul> Work Environment<ul><li>Office-based role</li><li>Regular use of computer, phone, and standard office equipment</li><li>Ability to sit for extended periods and occasionally lift office materials</li><li>Frequent communication with customers and internal staff</li></ul> $18â$19 per hour + bonuses DOEHours - Monday -Friday 8:30am to 5:30pm  KPG123

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Bilingual Customer Service Kinetic Personnel Group

Customer Service Representative Kinetic Personnel Group

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