TEMPORARY

FULL_TIME

CONTRACTOR

YEAR

Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary.

DTS is looking for experienced Helpdesk Analyst for our Direct Client position based in Detroit, MITop Skills & Years of Experience:<ul><li>Bachelor's degree in information technology, Business Administration or related discipline.</li><li>Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.</li><li>Basic knowledge of Windows and macOS operating systems.</li><li>Experience with remote desktop tools, call management and helpdesk software.</li><li>CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.</li></ul>Role description:Position Summary:As a significant member of the Technology Division s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.Minimum Qualifications:<ul><li>Bachelor s degree in information technology, Business Administration or related discipline.</li><li>CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.</li><li>Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.</li></ul>Technical Skills:<ul><li>Basic knowledge of Windows and macOS operating systems,</li><li>Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,</li><li>Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,</li><li>Experience with remote desktop tools, call management and helpdesk software.</li></ul>Communication:<ul><li>Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.</li><li>Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.</li></ul>Physical Requirements:<ul><li>Ability to sit for extended periods while working on a computer.</li><li>Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.</li></ul>Work Environment:<ul><li>Fast-paced call center environment with a focus on customer service and technical support.</li><li>May require occasional travel to different district sites for on-site support.</li><li>Must have own transportation to travel to District locations when needed.</li></ul>Essential Functions:<ul><li>First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.</li><li>Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.</li><li>Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.</li><li>Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.</li><li>Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.</li><li>User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.</li><li>System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.</li><li>Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.</li><li>Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.</li><li>Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.</li><li>Performs other duties as assigned by supervisor.</li></ul>DTS offers excellent compensation package.Contact : Pankaj Kumar Digital Technology Solutions 248-438-8548

Digital Technology Solutions LLC (DTS) is a growing Information Technology services provider to Fortune 500 companies. DTS is a Michigan Minority Business Development Council (MMBDC) certified Minority Business Enterprise (MBE). DTS is recently certified as 8(a) Program Participant and Small Disadvantaged Business (SDB) by the US Small Business Administration (SBA). DTS is headquartered in Detroit, MI with operating location in Beavercreek, OH . DTS won â€œ2007 Best Small Businessâ€ award for Region-9 by Michigan Small Business Technology Development Center (Mi-SBTDC) and SBA.

DTS achieved overall performance score of 93 in the Past Performance Evaluation (PPE) conducted by Open Ratings, a division of Dun &#38; BradStreet reflecting DTS customer-centric approach to delivering superior solutions meeting customer unique needs.

DTS founding partners have significant experience providing consulting services to large and small companies for nearly half-a-century. DTS staff has extensive â€˜hands-onâ€™ experience in successfully designing and implementing complex, mission critical systems.

Temporary IT Jobs in Auburn Hills, MI

Resume Resources

Get noticed by top employers!

Temporary IT Jobs in Auburn Hills, MI

Helpdesk Analyst - Detroit, MI Digital Technology Solutions

Resume Resources