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Required Technical and Professional Expertise: 6 + years’ experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. Monitor and analyse gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.

Position: Desktop Support Engineer (Window 11 Upgrade)Location: Plymouth MA (Onsite)Hire Type : Contract JOB DESCRIPTION: As DSS resource, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Client provides an environment where you are challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. RESPONSIBILITIES: <ul><li>Imaging and new PC Deployment Using window 11. Expert level experience Installing and Building machine is needed</li><li>Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.</li><li>Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.</li><li>Good at troubleshooting skills and imaging</li><li>Experience on ServiceNow ticketing tool will be a plus.</li><li>Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.</li><li>Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.</li><li>Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.</li><li>Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.</li><li>Monitor and analyse gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.</li></ul> Required Technical and Professional Expertise: <ul><li>6 + years’ experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.</li><li>Technologies such as AD, DNS, Exchange, and Citrix.</li><li>4 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.</li><li>Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.</li><li>Understanding of Windows 10 new features, feature updates, and industry best practice processes.</li><li>Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)</li><li>Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)</li><li>Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.</li><li>Active technical certifications would be an asset.</li><li>ITIL-Foundation and Agile experience an asset.</li></ul>

Tanisha Systems

for Desktop Support Engineer (Window 11 Upgrade)

Agile Programming Methodologies

Applications Security

Best Practices

Citrix Product Family

Coaching

Configuration Management

Customer Escalations

Customer Support/Service

DNS (Domain Name System)

Desktop Administration

Desktop PC

Emerging Technology

Help Desk

ITIL (IT Infrastructure Library)

Identify Issues

Inventory Management

Manufacturing Data Management

Microsoft Exchange Server

Microsoft Office

Microsoft Product Family

Microsoft Windows Azure

Microsoft Windows Operating System

Operational Support

Peripheral Hardware

Problem Solving Skills

Process Analysis

Resolve Customer Issues

Security Patches

Service Level Agreement (SLA)

ServiceNow

Software Administration

Software Patches

System Center Configuration Manager (SCCM)

Team Player

Technical Support

Time Management

Training/Teaching

User Interface/Experience (UI/UX)

Windows Server Update Services (WSUS)

Provide detailed and accurate procedure information for collection in databases, such as OEIS, maintain an understanding of purpose of data collection, and provide support for data entry as needed. Apply independent judgement during the examination to ensure that the appropriate anatomical, pathological, and clinical conditions are accurately captured in the examination images.

Overview:This role is generally responsible for providing clinically relevant information to assist the physician with the diagnosis and treatment of vascular patients. The duties are geared toward performing the primary diagnostic examination to assist the physician decide the optimal procedure that will best help the patient. All activities should be performed consistent with the Radiologic Technologist's education and training, and in accordance with facility policies and procedures and applicable professional standards.This role will report to the Lead Radiologic Technologist for clinical matters and to the Office Manager for operational matters. This role is temporary from June 2026 through November 2026. The role is non-exempt.Responsibilities:<ul><li>Prepare exam room and equipment to conduct radiologic examinations in accordance with infectious disease, sterilization, and patient safety protocols, policies, and procedures</li><li>Conduct patient clinical assessment and perform the diagnostic medical examination ordered by the supervising physician in accordance with professional and facility protocols</li><li>Utilize all radiographic equipment to perform x-rays, including surgical and portable equipment</li><li>Identify anatomical orientation on all required images and assures proper file identification on all images</li><li>Apply independent judgement during the examination to ensure that the appropriate anatomical, pathological, and clinical conditions are accurately captured in the examination images</li><li>Identify and document any limitations to the examination</li><li>Review examination images, synthesize examination results, and prepare preliminary findings</li><li>Assist as surgical technician (scrub technician) in procedures as needed</li><li>Perform quality control procedures to ensure that the equipment operates at optimal levels and manage a preventive maintenance program for equipment</li><li>Assist in prioritizing assigned work based on workflow fluctuations</li><li>Provide detailed and accurate procedure information for collection in databases, such as OEIS, maintain an understanding of purpose of data collection, and provide support for data entry as needed</li><li>Perform procedures in compliance with Standards of Care, facility and regulatory requirements, and ARRT Standards of Ethics</li><li>Maintain quality standards as it relates to HIPAA regulations</li><li>Completing ad hoc projects as needed</li></ul>Requirements:<ul><li>Minimum of High School diploma or equivalent required</li><li>Associate's degree or Bachelor's degree in radiography, radiation therapy, or nuclear medicine preferred</li><li>ARRT (American Registry of Radiologic Technologist) certified</li><li>1-4 years of experience in as general radiologic technologist preferred</li><li>Ability to communicate with patients, visitors, and employees within the organization</li><li>Willing to be available for local and/or regional assignments as needed</li><li>Ability to adequately use the department's computerized system and its associated devices</li></ul>#Plymouth

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for Desktop Support Engineer (Window 11 Upgrade) Tanisha Systems

Temporary Radiologic Technologist (Plymouth) The Vascular Care Group

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