Support digital transformation initiatives that improve workflows, enhance efficiency, and modernize operations across the organizationCollaborate with teams across the company to identify process challenges and recommend technology-driven solutionsAssist with system integrations, application enhancements, testing, and rollout coordination across key business platformsHelp evaluate and implement AI, automation, analytics, and emerging technologies to streamline day-to-day operationsResearch industry trends, Insurtech innovations, and best practices to support continuous improvement initiativesPartner with leadership and internal teams to support training, communication, and adoption of new systems and processesTrack operational impact, user adoption, and process improvements to help drive smarter business decisionsQualifications Bachelor's degree in Business, Information Systems, Data Analytics, or a related field; equivalent experience considered1+ years of experience in business operations, analytics, process improvement, or digital transformationExperience working within an insurance agency, brokerage, or insurance-related environment. Experience with business systems such as AMS360, Salesforce, Applied Epic, ImageRight, Power BI, Tableau, SQL, or similar platformsStrong analytical, organizational, and communication skills with the ability to work across teamsInterest in AI, automation, analytics, and emerging technologies, including tools such as ChatGPT, Microsoft Copilot, and related platformsAbility to manage multiple priorities in a fast-paced, collaborative environmentTotal Rewards Package:Compensation: $65,000 - $70,00, based experience.