UNKNOWN

ADAPTED_NOW

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB.​ We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. Court Operations Associates work individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments that require dedication to providing excellent customer service, strong attention to detail, and technological skills to match our electronic environment.

HOUR

Are you interested in learning how you can serve your community and learn about the justice system?Are you hoping to explore the world of legal work?Join the Sixth Judicial District as a temporary Court Operations Associate! The Sixth Judicial District seeks to fill a full-time temporary Court Operations Associate position in St. Louis County Court Administration in Duluth, MN. This position is anticipated to work on the criminal case type. Assignment to case type will be determined based on business need. In this fast-paced and detail-oriented role, you will be responsible for processing cases and assisting court customers and justice partners in order to provide justice through a system that assures equal access for the fair and timely resolution of cases and controversies.Court Operations Associates work individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments that require dedication to providing excellent customer service, strong attention to detail, and technological skills to match our electronic environment. Work may involve responsibility for a specific area of court case processing or for performing a variety of advanced clerical functions in multiple case types and will require the application of independent judgment and the interpretation of policies and procedures based on training and knowledge gained through experience on the job. What You Will Do The following are examples of major job duties expected of this position: <ul><li>Perform the full range of court operation work that may involve responsibility for a specific area of court case processing  </li><li>Perform a variety of advanced clerical functions and multiple case types </li><li>Provide assistance to attorneys, parties, self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically </li><li>Provide courtroom support by working with judges, court reporters, and other justice partners </li><li>Review, enter, record, and update case information using an electronic case processing system and related applications and equipment </li><li>Schedule and maintain court calendars </li><li>Receive, process, and receipt payments due to the court </li><li>Attend court and assist by calling cases, taking notes, and handling documents in the courtroom </li><li>May perform the duties of an Electronic Recording Equipment Operator (EREO) including recording and monitoring court proceedings </li></ul>What You Must Have   The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today!<ul><li>High school diploma or equivalent</li><li>One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work</li></ul>Nice to Have <ul><li>Certificate or degree in a related field </li><li>Considerable knowledge of court procedures, policies, and records management</li><li>Experience working with the court's electronic case processing system</li></ul>What You Will Bring <ul><li>Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned</li><li>Knowledge of basic math</li><li>Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner</li><li>Ability to effectively support court users who have limited experience with the judicial system</li><li>Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment </li><li>Skill in the operation of a personal computer, including electronic case management system and related applications and equipment</li><li>Ability to handle sensitive and confidential information appropriately and in compliance with all applicable court rules, policies, and statutes</li><li>Ability to communicate effectively, both orally and in writing</li><li>Well organized, detail oriented, and analytical</li></ul>What You Will EarnThe anticipated starting hourly rate for this position is no less than $21.45 for external hires, with a full future earning potential of $21.45-$35.44 per hour. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits.Working ConditionsWork is performed primarily in an office setting or a courtroom. There will be frequent contact with the public, outside agencies, litigants, and attorneys at the counter, in the courtroom and on the telephone.Supplemental InformationThe Sixth Judicial District serves Minnesota's Arrowhead Region, including the counties of Carlton, Cook, Lake, and St. Louis (Duluth, Hibbing, and Virginia).Logistics This is a full-time (1.0 FTE) temporary (anticipated six-month duration) AFSCME-represented position classified as a Court Operations Associate within the Minnesota Judicial Branch job classification system. Work will be performed in St. Louis County Court Administration, located at 100 North 5th Avenue West, Duluth, MN. This position may be working in a hybrid role consisting of a combination of remote and in-person work. When working remotely, access to reliable internet connection is required. Typical hours for this position are 8:00 a.m. - 4:30 p.m., Monday-Friday.This AFSCME-represented position is posted for bidding, internal, and external application simultaneously.<ul><li>Internal/bidding deadline: February 19, 2025, at 11:59 p.m.</li><li>External application: Initial review will begin after February 19.</li><li>Interviews are anticipated to be held February 26.</li><li>Position will remain open until filled.</li></ul>The filling of AFSCME-represented positions is governed by the contract, which requires that represented candidates are considered first and in order of seniority. AFSCME-represented Court employees applying for this position must have successfully passed their original 6-month probationary period and served 6 months in their current position prior to applying for this position. For other applicants, the selection process is a resume-based, skill-matching process. If your skills match the required skills for this position, the department may contact you.All employment offers are contingent upon satisfactory results of our background check processes. If you have questions about this position, please contact Human Resources at 6thHR@courts.state.mn.us.<div>Why Work for Us?</div><div> Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB.​ We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth. ​</div><div> </div><div>Employee Benefits</div><div> The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.</div><div> </div><div>Equal Employment Opportunity</div><div> ​It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 6thHR@courts.state.mn.us. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the​ policy of the Minnesota Judicial Branch that all decisions regarding​ recruitment, hiring, promotions, and other terms and conditions of​ employment be made without discrimination on the grounds of race, color,​ creed, religion, national origin, gender, marital status, status with regard​ to public assistance, membership or activity in a local human rights​ commission, disability, sexual orientation, or age. We value and encourage​ applicants from diverse backgrounds.​</div><div> </div><div><div>Internal Applicants</div><div> If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.</div></div>

Minnesota Judicial Branch

Court Operations Associate, Criminal Division, St. Louis County, Duluth (temporary)

Minnesota Supreme Court

FULL_TIME

FEED

YEAR

Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. The ideal candidate will have a minimum of 1+ years’ experience in a production networked environment supporting Microsoft Windows XP, Windows 7 and Windows 10 workstations, network and locally attached printers / plotters.

Patriot, LLC is seeking a Desktop Support Technician to join our onsite team in Duluth. The ideal candidate will have a minimum of 1+ years’ experience in a production networked environment supporting Microsoft Windows XP, Windows 7 and Windows 10 workstations, network and locally attached printers / plotters. Must enjoy working with end users and must work well with other IT team members or department managers.  Candidate must have excellent written and oral communication skills and a customer satisfaction attitude.  Experience with BMC Remedy and/or Service Now is desired. Minimum/General Experience:This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems.  Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution.Functional Responsibilities:The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load.The candidate for this position:<ul><li>Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD.  Computers can be connected to a production network, isolated lab network, or stand-alone.  Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers.</li><li>Schedules repairs, installs and configures workstations with approved image and additional software as approved/required.</li><li>Installs after-market hardware to support user equipment functionality as needed.</li><li>Moves IT systems and peripherals for office relocations.</li><li>Sets up, initiates, and shutdowns video conferences between two or more sites.</li><li>Follows approved standard operating procedures and meets all service level agreements</li><li>Maintains and submits updates to asset management for all equipment maintained</li><li>Updates the ticket tracking system as required</li><li>Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiarity with Video Conference systems setup and preparation is desirable.</li><li>Relies on instructions and pre-established guidelines to perform the functions of the job. </li><li>Works under supervision. Reports to a team leader or manager.</li><li>May be required periodically to work outside of scheduled work hours.</li><li>May be required to work at alternate locations.</li></ul>.EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONSEducation and ExperienceAn Associate Degree or Bachelor Degree from four year college or university with major course work in information management, computer science or related field or equivalent education and work experience in desktop systems support is desired.   A+, MCDST, and other Microsoft certifications is highly desired.U.S. Citizenship is required. Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015. About Patriot LLC:Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.Company website: http://www.patriotllc.net/Company address: 9520 Berger Road Suite 212 Columbia MD 21046Powered by JazzHR

Patriot, LLC

Desktop Support Technician

Asset Management

Communication Skills

Computer Science

Computer Systems

Computer Systems Design

Computer Workstations

Conference Management

Customer Satisfaction

Desktop Administration

Desktop PC

Disability Accommodations

Documentation

Equipment Maintenance/Repair

Federal Laws and Regulations

Government

Government Contracts

Hardware Administration

Hardware Installation

Hardware Quality Assurance

Identify Issues

Image Editors

Information Technology & Information Systems

Laptop PC

Leading Edge Technology

Legal

MCDST - Microsoft Certified Desktop Support Technician

Microsoft Certifications

Microsoft Windows 2000

Microsoft Windows 7

Microsoft Windows 95

Microsoft Windows 98

Microsoft Windows NT

Microsoft Windows Operating System

Microsoft Windows XP

Network Administration/Management

Operating Systems

Peripheral Hardware

Plotters

Presentation/Verbal Skills

Printers

Problem Solving Skills

Production Support

Production Systems

Project/Program Management

Quality Assurance

Remedy

Return on Investment (ROI)

Service Level Agreement (SLA)

ServiceNow

Small Business

Software Administration

Software Patches

Software Upgrades

Standard Operating Procedures (SOP)

State Laws and Regulations

System Integration (SI)

Systems Administration/Management

Team Lead/Manager

Team Player

Technical Support

United States Citizen

Vaccination

Videoconferencing

Virtualization

Work From Home

Writing Skills

partner JazzHR

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Court Operations Associate, Criminal Division, St. Louis County, Duluth (temporary) Minnesota Judicial Branch

Desktop Support Technician Patriot, LLC

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