PERMANENT

FULL_TIME

ADAPTED_NOW

YEAR

Strong knowledge of Desktops, Servers, Mobile Devices, Active Directory, Microsoft Exchange, Office 365, cloud computing, databases, WAN, LAN, VPN, DHCP, DNS, TCP/IP, VOIP, Firewalls, and Switches. This relates to ALL technology including: desktops, laptops, servers, printers, and vendor specific hardware and software.

<div>POSITION SUMMARYThis is an In Person position in Niantic, CT - The Network Engineer is to provide all onsite service and support needs for our clients.  This role ensures infrastructure stability, enforces company standards, reduces recurring issues, and supports long-term technical maturity across assigned environments.  This relates to ALL technology including: desktops, laptops, servers, printers, and vendor specific hardware and software. The Network Engineer is responsible for maintaining the design and integrity of the client network environment.QUALIFICATIONS<ul><li>Education / Certifications Relevant IT Certifications: Microsoft, SonicWALL, CompTIA</li><li>Bachelor or higher Degree in Information Technology, Communications or related fields desirable.</li><li>Work Experience 3-5 years of cumulative and relevant technical experience preferably for an MSP.</li><li>Skills or Abilities</li><li>Positive communication habits (people skills, listening skills).</li><li>Good written, verbal & phone skills.</li><li>Ability to translate technical jargon into human terms.</li><li>Patience, especially in tense situations.</li><li>Eager and willing to help others.</li><li>Ability to work on a team.</li><li>Ability to multitask.</li><li>Strong troubleshooting skills.</li><li>Strong knowledge of Desktops, Servers, Mobile Devices, Active Directory, Microsoft Exchange, Office 365, cloud computing, databases, WAN, LAN, VPN, DHCP, DNS, TCP/IP, VOIP, Firewalls, and Switches.</li><li>Knowledge of ConnectWise and similar applications a plus</li></ul>ACCOUNTABILITIESThe Network Engineer provides high level technical support for our Clients.  This role ensures infrastructure stability, enforces company standards, reduces recurring issues, and supports long-term technical maturity across assigned environments.  The following itemizes some of the specific functions and duties to be performed:<ul><li>Primary Technician to Clients</li><li>Onsite and Remote (from our office) response to Service Tickets as assigned by Dispatcher in a timely manner.</li><li>Ask questions to understand the nature of the reported issue.</li><li>Provide technical support and resolve problems to the end user satisfaction.</li><li>Install, modify, and repair software applications and hardware devices.</li><li>Troubleshoot and resolve issues with LAN, WAN, Firewall, Server, and other related systems.</li><li>Setup and configure mobile devices for users</li><li>Answer general IT-related questions for end users</li><li>Clear and concise documentation of all work performed as it occurs</li><li>Maintain up to date system documentation of client environments</li><li>Become the primary "go-to" person for assigned clients</li><li>Work with the rest of the Operations team to support all clients</li><li>Assume ownership of tickets escalated from Help Desk</li><li>Ticket Escalation</li><li>Work in concert with Dispatcher for tickets requiring additional time or resources above the budgeted or schedule time.</li><li>Collaborate with other team members when appropriate to find solutions</li><li>Other Ability to travel to client sites for up to 70% of the time and spend time in the office for remote work.</li><li>Work on projects and take direction from management.</li><li>Follow End of Day procedures</li><li>Participation in the After Hours Tech On-Call Rotation</li><li>Provide ad hoc support to entire Technical Team as needed.</li></ul>PERFORMANCE METRICSIn addition to the standard HR performance metrics, this position will be rated according to the following criteria:<ul><li>Technical Skills</li><li>Client Satisfaction Results Report</li><li>Communications Skills</li><li>Peer Reviews</li><li>Adherence to SOPs, Policies, and End of Day Procedures</li><li>Annual Professional Development Goals</li></ul>SUCCESS PROFILE<ul><li>Assigned environments demonstrate increasing stability.</li><li>Repeat tickets decrease over time.</li><li>Documentation is audit-ready and consistently maintained.</li><li>Service Desk capability improves through mentorship.</li><li>Technical standards are consistently enforced.</li></ul> For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. <a href="https://progressivecomputing.isolvedhire.com/jobs/1723766-545114.html" rel="nofollow">https://progressivecomputing.isolvedhire.com/jobs/1723766-545114.html</a></div>

Progressive Computing Inc

Network Field Engineer

Communication Skills

CompTIA - Computing Technology Industry Association

Customer Satisfaction

Customer Support/Service

Desktop PC

Documentation

Firewalls

Help Desk

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Laptop PC

Local Area Network (LAN)

Mentoring

Microsoft Certifications

Mobile Devices

Multitasking

Network Architecture/Engineering

Network Software

On Call

On Site Support

Operational Support

Performance Metrics

Presentation/Verbal Skills

Printers

Problem Solving Skills

Productivity Management

Sales/Support Engineering (SE)

Set Goals

SonicWALL

Standard Operating Procedures (SOP)

Systems Maintenance

Technical Support

Telephone Skills

Time Management

Wide Area Network (WAN)

Willing to Travel

Work From Home

Writing Skills

monster

UNKNOWN

As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.

Temporary Power Platform Developer Location: West Greenwich, RI, US, 02817 Requisition ID: 16743 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . Introduction This is a temporary position expecting to last 6 months with the possibility of an extension or conversion to permanent employment. As part of our team that is responsible for identity management, automation, and compliance within IT, you will be mainly responsible for supporting our automation activities. You will participate in the analysis, design, and implementation of the solution until the final go live. As part of an international team, located in North America and Europe, efficient online collaboration, and flexibility to work with team members in other time zones is essential. Responsibilities + Active participation in the requirement and process analysis, design, and implementation of solutions. + Documentation of the implemented solutions. + Creation of integration/interfaces between applications and systems. + Further development and improvement of our IT Chatbot solution. Qualifications + Experience in developing solutions with the latest low-code technologies included in Microsoft´s Power Platform: + Power Apps + Power Automate + CoPilot Studio / Power Virtual Agent + Power BI + Experience in PowerShell, C#, SQL, .Net, etc. + Experience in creating custom APIs to connect to 3rd party applications. + Experience and working knowledge using AI to optimize and automate processes. Keys to Success + Building collaborative relationships + Decision making + Drive results + Foster innovation + Personal energy + Self-leadership #LI-DAK At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is _$57,795 - $122,400_ . The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

Brightstar Lottery

Temporary Power Platform Developer

Location: Providence, RI, US, 02903WI Statewide, WI, USMO Statewide, MO, USNE Statewide, NE, USIL Statewide, IL, USMN Statewide, MN, USOK Statewide, OK, USCO Statewide, CO, USMS Statewide, MS, USND Statewide, ND, USSD Statewide, SD, USIN Statewide, IN, USKS Statewide, KS, USIA Statewide, IA, USTN Statewide, TN, USAR Statewide, AR, USTX Statewide, TX, USWest Greenwich, RI, US, 02817. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.

Temporary Real Estate Project Lead Location: Providence, RI, US, 02903WI Statewide, WI, USMO Statewide, MO, USNE Statewide, NE, USIL Statewide, IL, USMN Statewide, MN, USOK Statewide, OK, USCO Statewide, CO, USMS Statewide, MS, USND Statewide, ND, USSD Statewide, SD, USIN Statewide, IN, USKS Statewide, KS, USIA Statewide, IA, USTN Statewide, TN, USAR Statewide, AR, USTX Statewide, TX, USWest Greenwich, RI, US, 02817 Requisition ID: 17309 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . Job Summary The Real Estate Manager Temp supports on a temporary basis the organization in site selection, leasing, design, budgeting, and project execution of company leased real estate assets. You will ensure Brightstar Lottery’s properties meet the changing organizational needs, while providing safe, secure and sustainable space for staff to thrive. You will be responsible for the delivery of projects across commercial office space, R&D, Data Centres, Operation Centres, warehousing, distribution facilities, and showrooms. This role requires effective communication, collaboration, negotiation, and project management experience. Problem-solving and decision-making skills to diagnose challenges and issues and develop innovative business solutions and assess risks and opportunities. Very strong administration skills and attention to detail are required. Responsibilities Lease Portfolio Management + Manage and monitor lease expiration's and critical dates. + Collaboration and partner business leaders to drive portfolio performance. + Prepare and present detailed reports, presentations, and recommendations. + Collaborate with brokers and service providers regarding lease strategy. + Lead negotiation activities for new properties, lease renewals and lease terminations. + Conduct regular portfolio reviews, performance evaluations, and benchmarking. Project Management + Lead project teams and internal customers to develop an understanding of business requirements, + Manage multiple projects from project identification to site selection, design, planning, client approval, construction, moves and completion. + Develop/maintain scope, budget, and schedule for assigned projects. + Provide property market analysis and performance benchmarking. + Provide cost estimation for renovations, relocations, and new business rollout. + Lead real estate components of RFP opportunities and competitive bid proposals. + Lead and manage workplace designers, architects, engineers, and project managers. + Experienced managing and delivering commercial, industrial, and critical infrastructure projects + Understanding of data centers, labs, and warehouses + Ability to scope projects that have heavy electrical and mechanical requirements + Collaborate with cross function teams including Legal, IT, EHS, DEI, Sustainability, Security, Finance, Facilities and Food Services + Manage and negotiate with 3rd party vendors, architects, general contractors, and engineers in the delivery/construction of space. + Identify project dependencies and critical path issues. Stakeholder Management + Cultivate and maintain relationships with key stakeholders, including business units, senior management, brokers, contractors, and service providers. + Manage relationships with contractors, architects, engineers, design and build vendors and other industry professionals. Qualifications + Bachelor’s degree in construction management or related field is preferred + Professional certification (PMP, MCRE, LEED or similar) preferred + 7-10 years relevant experience in corporate or commercial real estate development/construction environments + Advanced user of Microsoft Project, excel, smartsheet, and other scheduling and tracking tools + Proficient in AutoCAD or similar design software, ability to create test fits and office/warehouse sizing + Experience in drafting and managing RFP’s for real estate and construction projects, including the management of bid processes and vendor negotiations + Working knowledge of regulatory processes, including permitting, building codes + Working knowledge of lease/construction contract terms + Working knowledge of sustainable building practices, and green certifications i.e. LEED + Experienced managing and delivering commercial, industrial, and critical infrastructure projects + Understanding of data centers, labs, and warehouses + Ability to scope projects that have heavy electrical and mechanical requirements + OSHA 10/30 hour certification desirable + Strong analytical ability + Highly developed written and verbal communication skills + Strong level of customer service skills and professionalism + Strong estimating, budgeting and reporting skills. + Project management skills required to support program design and implementation. + Experienced in change management + Experienced in the management and delivery of multiple projects. + Experienced project managing and delivering commercial, industrial and critical infrastructure projects. + Advanced interpersonal skills to collaborate with all levels of the organization and operate across a diverse environment. + Ability to travel domestically and internationally as needed, up to 30% of time + Experience working in matrix organizations coordinating assignments from multiple stakeholders. Keys to Success • Leading Complexity • Leading People • Leading the Business • Leading Self #LI-DAK #LI-Remote At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $74,961 - $164,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

Temporary Real Estate Project Lead

FEED

OTHER

We are excited to welcome a new group of trainees to our exceptional team for a 90-day program starting in April 2026. Participate in our 12 week, in-house IT Trainee Program, designed to provide hands-on experience in: Our customer service approach .

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.  We are excited to welcome a new group of trainees to our exceptional team for a 90-day program starting in April 2026. Participate in our 12 week, in-house IT Trainee Program, designed to provide hands-on experience in: <ul><li>Our customer service approach </li></ul><ul><li>Active Directory user and group management </li></ul><ul><li>Printer and peripheral installations </li></ul><ul><li>New desktop setups </li></ul><ul><li>Office 365 administration </li></ul><ul><li>Basic server maintenance and administration </li></ul><ul><li>Customer network audits </li></ul><ul><li>First-level security incidents (phishing, SPAM, Dark Web alerts) </li></ul><ul><li>Responding to client tickets via phone and email </li></ul>Responsibilities <ul><li>Support administrative and general office tasks </li></ul><ul><li>Assist with IT services and projects, including on-site deliveries and equipment drop-offs </li></ul><ul><li>Help maintain an organized office environment and support team efficiency </li></ul><ul><li>Learn and navigate our ticketing system, a key part of our business operations </li></ul><ul><li>Complete self-paced technical training modules and certifications </li></ul>Requirements<ul><li>Availability to work full-time (40 hours per week) for the full 90-day program </li></ul><ul><li>Associate, Bachelor’s, or Graduate degree in Information Technology—or equivalent hands-on experience </li></ul><ul><li>Technical certifications such as CompTIA Server+, Security+, Network+, or Microsoft certifications (MS-900, SC-900, AZ-900) </li></ul><ul><li>Prior experience in a help desk or related IT environment (preferred) </li></ul><ul><li>Strong motivation to learn and advance professionally </li></ul><ul><li>Excellent organizational, time management, analytical, and problem-solving skills </li></ul><ul><li>Clear written and verbal communication abilities </li></ul><ul><li>Proficiency in Microsoft Office </li></ul><ul><li>Must be 18 years of age or older </li></ul><ul><li>Must have unrestricted authorization to work in the U.S. </li></ul>Benefits<ul><li>Paid internship </li></ul><ul><li>Paid training and certifications </li></ul><ul><li>Weekly check-ins to track progress and provide mentorship </li></ul><ul><li>Small class size (5–6 participants) for personalized support </li></ul><ul><li>Opportunity for a full-time role as a Desktop Support Specialist upon successful completion of the program </li></ul>Commitment to Inclusion:  Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.

Charles IT

IT Trainee

Workable

This role is responsible for delivering hands-on technical support, managing hardware and equipment, developing and maintaining databases, building reports, and supporting the technology that keeps our workforce running efficiently. The ideal candidate is a problem-solver who can move seamlessly between help desk support, systems (hosted and cloud), network infrastructure, security, development, database administration, SharePoint administration, and technical project execution.

<h1>IT Systems Specialist</h1>Full-Time | Remote | Warehouse Labor / Third-Party Logistics<h2>About the Role</h2>We are seeking a highly skilled and versatile IT Systems Specialist to support our fast-paced warehouse labor and 3PL operations. This role is responsible for delivering hands-on technical support, managing hardware and equipment, developing and maintaining databases, building reports, and supporting the technology that keeps our workforce running efficiently.The ideal candidate is a problem-solver who can move seamlessly between help desk support, systems (hosted and cloud), network infrastructure, security, development, database administration, SharePoint administration, and technical project execution.The position will be remote, but the candidate selected must reside in one of the following states: Georgia, Illinois, Indiana, Kentucky, Maryland, Ohio, Oregon, South Carolina, Washington, Texas, or Tennessee<hr/><h2>Key Responsibilities</h2><h3>Technical Support & Systems Administration</h3><ul><li>Provide technical support to warehouse operations, supervisors, and corporate users.</li><li>Troubleshoot issues with laptops, desktops, mobile devices, printers, time clocks, and network-connected equipment.</li><li>Set up, image, and configure laptops and other hardware</li><li>Maintain user accounts, permissions, and security settings across company systems.</li></ul><h3>Hardware & Equipment Management</h3><ul><li>Manage inventory of laptops, scanners, tablets, networking components, and related warehouse technology.</li><li>Perform routine equipment maintenance, updates, and replacements.</li><li>Coordinate equipment deployment to warehouse sites across multiple locations.</li><li>Assist with server hardware refresh and cloud migrations</li></ul><h3>Database Development & Maintenance</h3><ul><li>Build, support, and enhance SQL Server databases used for workforce management, timekeeping, scheduling, productivity tracking, and client reporting.</li><li>Execute database upgrades, patching, optimization, and performance tuning.</li><li>Ensure data quality, integrity, and system reliability.</li></ul><h3>Coding & System Enhancements</h3><ul><li>Develop automated tools, scripts, and applications to support operations.</li><li>Write clean, efficient code (e.g., SQL, VB.Net, C#, JavaScript, or relevant languages) to enhance internal workflows.</li><li>Integrate systems and data sources to improve operational efficiency.</li></ul><h3>Reporting & Analytics</h3><ul><li>Create, run, and maintain reports for staffing, productivity, payroll, attendance, and client metrics.</li><li>Analyze operational data and present findings to leadership.</li><li>Support the development of dashboards and automated reporting tools.</li></ul><h3>Projects & Continuous Improvement</h3><ul><li>Lead or support IT projects including new system rollouts, upgrades, security improvements, and process automation.</li><li>Document procedures, workflows, and technical instructions.</li><li>Partner with operations leadership to evaluate technology needs and propose solutions.</li></ul><hr/><h2>Qualifications</h2><ul><li>7+ years of experience in IT support, systems administration, or database management (warehouse/3PL experience preferred).</li><li>Strong knowledge of Windows systems, networking basics, and hardware troubleshooting.</li><li>Experience with SQL Server databases.</li><li>Ability to write scripts or code for automation and system enhancements.</li><li>Experience with reporting tools (Power BI, Tableau, Crystal Reports, etc.).</li><li>Familiarity with warehouse technology (RF scanners, time clocks, label printers)</li><li>Strong communication skills and ability to support non-technical users.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li></ul><hr/><h2>What We Offer</h2><ul><li>Competitive salary and benefits-120k – 150k.annually</li><li>Growth and cross-training opportunities</li><li>A collaborative, operations-focused environment</li><li>The ability to make a direct impact on company efficiency and technology direction</li></ul><hr/>

humano

IT Systems Specialist

clearcompany

Experience supporting dental industry applications, including imaging systems and practice management software, is a significant advantage. Troubleshoot connectivity issues across VPNs, DNS, DHCP, VLANs, firewalls, WiFi access points, and switching infrastructure.

<h3>Role and Responsibilities</h3>Advanced Troubleshooting<ul><li>Diagnose and resolve complex hardware, software, and network issues requiring deep technical expertise.</li><li>Perform root-cause analysis to prevent recurring incidents.</li></ul>System Administration<ul><li>Manage and maintain user accounts, permissions, and security policies in Active Directory and Microsoft 365.</li><li>Support and execute backup processes, disaster recovery procedures, and system restorations.</li></ul>Network Management<ul><li>Troubleshoot connectivity issues across VPNs, DNS, DHCP, VLANs, firewalls, WiFi access points, and switching infrastructure.</li><li>Assist in configuring and optimizing network equipment to ensure reliable performance.</li></ul>Documentation & Process Improvement<ul><li>Maintain detailed and accurate records of support requests, resolutions, and system changes.</li><li>Contribute to the development of internal knowledge bases, SOPs, and continuous improvement initiatives.</li></ul>Mentorship & Collaboration<ul><li>Support and mentor Tier 1 Help Desk staff by providing guidance and technical escalation assistance.</li><li>Coordinate with third-party vendors, MSP partners, and Level 3 engineers to resolve advanced issues.</li></ul>Management & Organizational Skills<ul><li>Prioritize and manage ticket queues effectively, ensuring timely resolution of client issues.</li><li>Potentially oversee daily help desk operations or act as a team lead to support workflow and team efficiency.</li></ul>Experience<ul><li>2-4 years of experience in IT support or help desk roles.</li><li>Prior experience in a Managed Service Provider (MSP) environment is highly desirable.</li></ul>Technical Proficiency<ul><li>Strong knowledge of Windows/macOS, Microsoft 365, Active Directory, and Azure AD.</li><li>Understanding of network protocols, firewall management, VPN technologies, DNS/DHCP, VLANs, and WiFi systems.</li><li>Experience with RMM tools such as DATTO is essential.</li></ul>Soft Skills<ul><li>Excellent customer service and communication abilities in a fast-paced, client-facing environment.</li><li>Strong problem-solving skills, attention to detail, and the ability to remain composed under pressure.</li></ul>Education & Certifications<ul><li>Bachelors degree in Information Technology or a related field is a plus.</li><li>Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) are preferred.</li></ul>Industry-Specific Knowledge<ul><li>Experience supporting dental industry applications, including imaging systems and practice management software, is a significant advantage.</li></ul><h5>About BestLogic Staffing</h5>BestLogic Staffing is a top staffing firm partnering with some of the largest names in various industries. Our professional recruitment teams place talented individuals at client locations worldwide, providing hundreds of exciting career opportunities!To learn more about our process or speak with a recruiter directly, call 1-866-585-8055.BestLogic Staffing is an equal-opportunity employer.

Bestlogic Staffing

Tier 2 IT Support Specialist

Manatal

<div><div><h3>Role and Responsibilities</h3>Advanced Troubleshooting<ul><li>Diagnose and resolve complex hardware, software, and network issues requiring deep technical expertise.</li><li>Perform root-cause analysis to prevent recurring incidents.</li></ul>System Administration<ul><li>Manage and maintain user accounts, permissions, and security policies in Active Directory and Microsoft 365.</li><li>Support and execute backup processes, disaster recovery procedures, and system restorations.</li></ul>Network Management<ul><li>Troubleshoot connectivity issues across VPNs, DNS, DHCP, VLANs, firewalls, WiFi access points, and switching infrastructure.</li><li>Assist in configuring and optimizing network equipment to ensure reliable performance.</li></ul>Documentation & Process Improvement<ul><li>Maintain detailed and accurate records of support requests, resolutions, and system changes.</li><li>Contribute to the development of internal knowledge bases, SOPs, and continuous improvement initiatives.</li></ul>Mentorship & Collaboration<ul><li>Support and mentor Tier 1 Help Desk staff by providing guidance and technical escalation assistance.</li><li>Coordinate with third-party vendors, MSP partners, and Level 3 engineers to resolve advanced issues.</li></ul>Management & Organizational Skills<ul><li>Prioritize and manage ticket queues effectively, ensuring timely resolution of client issues.</li><li>Potentially oversee daily help desk operations or act as a team lead to support workflow and team efficiency.</li></ul>Experience<ul><li>24 years of experience in IT support or help desk roles.</li><li>Prior experience in a Managed Service Provider (MSP) environment is highly desirable.</li></ul>Technical Proficiency<ul><li>Strong knowledge of Windows/macOS, Microsoft 365, Active Directory, and Azure AD.</li><li>Understanding of network protocols, firewall management, VPN technologies, DNS/DHCP, VLANs, and WiFi systems.</li><li>Experience with RMM tools such as DATTO is essential.</li></ul>Soft Skills<ul><li>Excellent customer service and communication abilities in a fast-paced, client-facing environment.</li><li>Strong problem-solving skills, attention to detail, and the ability to remain composed under pressure.</li></ul>Education & Certifications<ul><li>Bachelors degree in Information Technology or a related field is a plus.</li><li>Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) are preferred.</li></ul>Industry-Specific Knowledge<ul><li>Experience supporting dental industry applications, including imaging systems and practice management software, is a significant advantage.</li></ul></div></div>

Gables Search Group headquartered in Cleveland, Ohio has been a leader in search and placement nationwide since 2002.  Our company specializes in both direct and contract (temporary) staffing in all industries and disciplines.
At Gables Search Group, we connect exceptional professionals with outstanding organizations.  Our commitment to integrity, excellence, partnership, innovation, and respect sets us apart. With a personalized approach to recruitment, we ensure the perfect match between candidates and employers.
Whether you are a talented professional seeking new opportunities or an organization looking to build a high-performing team, Gables Search Group is here to guide you through the journey. Our success is built on the success of our clients and candidates, and we are dedicated to making a positive impact on the careers and businesses we serve.

Gables Search Group

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The Best Temporary IT Jobs in Groton, CT | Monster

Temporary IT Jobs in Groton, CT

Progressive Computing Inc

Brightstar Lottery

Brightstar Lottery

Charles IT

humano

Bestlogic Staffing

Gables Search Group

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