Retirement / Pension Plans

Tuition Reimbursement

Life Insurance

Merchandise Discounts

Paid Sick Days

401K

OTHER

FEED

UNKNOWN

In our Corporate Technology Development and Engineering Center (TDEC) in Milan, Ohio, we also develop products and processes related to Cryogenic Fluid and Thermal Management Systems, Densified Propellant Management Systems, and Prototype Extreme Pressure and Temperature Systems. Must be able to demonstrate employee service skills such as patiently seeking to understand an employee’s issue and situation, providing troubleshooting and resolution, proper follow-up, and status updates.

Overview:
Sierra Lobo offers a full range of professional and technical capabilities, including Test and Evaluation, Systems Engineering, and Advanced Technologies.  In our Corporate Technology Development and Engineering Center (TDEC) in Milan, Ohio, we also develop products and processes related to Cryogenic Fluid and Thermal Management Systems, Densified Propellant Management Systems, and Prototype Extreme Pressure and Temperature Systems.  Our customers rely on Sierra Lobo’s expertise in managing large contracts for the Government combined with in-house core competencies in research and engineering.  This unique combination gives customers access to specialty skills and a proven management framework that produces “Excellent” results. This position  will be located in Milan, OH.                           

Responsibilities:
The Help Desk Technician is a full-time position that provides assessment and resolution of incidents across the company’s computing environment.  The technician must be able to work at a fast pace while providing high-quality troubleshooting and technical assistance in order to bring about a satisfactory resolution.  The Help Desk Technician's role is to ensure proper computer operation so that employees can accomplish business tasks.  This includes receiving, assessing, prioritizing, documenting, and actively resolving employee requests and issues. Duties and Responsibilities<ul><li>Demonstrate working knowledge of current technology to support various applications.</li><li>Possess knowledge of both inbound and outbound help desk processes.</li><li>Must be able to demonstrate employee service skills such as patiently seeking to understand an employee’s issue and situation, providing troubleshooting and resolution, proper follow-up, and status updates.</li><li>Ability to remain organized while performing multiple tasks with various priorities.</li><li>Serve as a first point of contact in all computer hardware, software, and telecommunications incidents and requests.</li><li>Perform computer hardware configuration and upgrades, software installation and upgrades, and basic network support.</li><li>Ability to identify and escalate issues requiring urgent or immediate attention.</li><li>Analyze complex hardware and software problems to determine the most appropriate solution.</li><li>Perform and document technical troubleshooting.</li><li>Collaborate with other team members to resolve incidents and technical issues.</li><li>Provide technical training to other employees.</li><li>Ability to communicate effectively with both technical and non-technical employees.</li><li>Must be a self-motivated achiever who gains satisfaction from providing excellent customer service.</li></ul>

Qualifications:
Required Skills<ul><li>Proficient in the following:<ul style="margin-top:0in"><li>Windows 11 Professional</li><li>Office 365</li><li>Microsoft Teams</li><li>Mobile device troubleshooting</li><li>Active Directory</li></ul></li><li>Familiar with the following:<ul style="margin-top:0in"><li>Wired and wireless networking</li><li>SharePoint</li><li>Printer troubleshooting</li><li>Remote desktop and VPN</li></ul></li><li>0-2 years of help desk experience in a professional environment.</li><li>Industry certifications preferred.</li><li>Excellent customer service skills.</li><li>Excellent verbal and written communication skills.</li><li>Must be a U.S. citizen.</li></ul>

What is important to you in a partner? Delivery? Performance? Technical excellence? Safety? Support services? Sierra Lobo understands how important each of these factors are to you, as well as many other factors needed to create an environment for success. What is critical to you as a business? Sharing information or a need for updating your IT landscape? Leveraging, updating, or originating new technologies to meet your growth or revenue goals? Transitioning or implementing a tightly executed management program to reduce or maintain costs? Every day, Sierra Lobo team members pool their best talents, skills, resources, and technical experience, to address our customers&rsquo; challenges and requirements. Sierra Lobo is not a typical small business. We provide the management expertise and research capabilities that many other companies our size lack. Our Technology Development and Engineering Center (TDEC) and Sierra Lobo Test Facility Center (SLTF) not only expand our capabilities, but also reduce costs for our customers and improve efficiency by providing reachback and in-house knowledge. Our priority is to maintain our small business atmosphere while offering customers the breadth and depth of an extensive menu of cost effective and competitive engineering services. Risk reduction also plays a valued role in our approach to customer service. The decision you make in choosing and creating a partnership will eventually impact your reputation and profit line. We owe it to our customers to be professionally accountable, as well as to be financially sound and sustainable. You can safely choose to partner with Sierra Lobo because we have the resources to respond quickly with the financial stability, knowledge, and people, to the tasks at hand.

Sierra Lobo, Inc.

IT Help Desk Technician

Analysis Skills

Communication Skills

Computer Hardware

Computer Operations

Computer Software

Computer Systems

Contract Management

Corporate Planning

Customer Support/Service

Desktop PC

Documentation

Establish Priorities

Government Contracts

Hardware Configuration Management

Hardware Upgrades

Help Desk

Identify Issues

Microsoft Active Directory

Microsoft Product Family

Microsoft SharePoint

Microsoft Windows Operating System

Mobile Devices

Multitasking

Network Configuration Management

Network Support

Organizational Skills

Presentation/Verbal Skills

Printers

Problem Solving Skills

Product Development

Prototyping

Software Administration

Software Installation

Software Upgrades

Systems Administration/Management

Systems Engineering

Technical Support

Technical Training

Technical Writing

Telecommunications

Testing

Thermal Management

United States Citizen

VPN (Virtual Private Network)

Wireless Communications

Writing Skills

[AW]-iCims

Join us the DataServ/xFact as our next Design Engineer, working with our Sales and Design Engineer Teams to design leading solutions for our customers throughout Ohio. Five years' experience in the design, implementation and/or management of IT systems including networking, wireless, telephony and server systems.

We want you! Join us the DataServ/xFact as our next Design Engineer, working with our Sales and Design Engineer Teams to design leading solutions for our customers throughout Ohio. Applicants must be detail oriented, a self-starter, and have a drive for providing relevant solutions and exceptional service for both our internal and external customers. This role requires a versatile individual who can work collaboratively across a variety of project and product areas. Why you’ll love us:We care. We coach. We lead.We continue to use this approach in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offer a competitive compensation plan including paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!About DataServ: For almost 40 years, DataServ’s primary mission has been to provide managed technology solutions and services to the public and commercial sectors. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our customers can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our customer technology expectations. About xFact:xFact, Inc. is a rapidly growing company serving many government agencies. We are a team of passionate and driven individuals who are committed to building innovative products and services for the public sector. Join our dynamic team and be part of our innovative and collaborative work environment.Qualities we want in you: team player • excellent written and verbal communicator • tech savvy • strategic thinker • service oriented • motivated • self-disciplined • professional • flexible in a fast-paced environment • works independently with minimal supervision • exhibits strong work ethics • detail oriented • handles demanding situations/timelines • organized • responsible/dependable • willing to receive/provide feedback to improve performance • supportive • strong desire to support and mentorWhat you’ll do:<ul><li>Represent DataServ in a positive manner to colleagues, customer base and vendors</li><li>Become familiar with DataServ policies and procedures, updating documentation when needed</li><li>Work with Account Executives to develop and design appropriate solutions</li><li>Work on the design, implementation and support of Compute and Infrastructure solutions</li><li>Develop detailed quotes, drawings, Engagement Agreements and Scope of Work documents</li><li>Function as a liaison between Sales team and Project implementation team</li><li>Interact with manufacturer, vendor, and distribution representatives in support of the sales process.</li><li>Manage sales quote requests to ensure they are completed within acceptable timeframes</li><li>Implement effective workflow, and embrace best practices</li><li>Effective collaborate with team to automate workflows and processes.</li><li>Coordinate and participate in internal and customer meetings, driving solutions and providing follow up</li><li>Participate in customer sales calls, demonstrations, and project meetings</li><li>Develop and deliver sales presentations in conjunction with Sales team</li><li>Perform assessments and site surveys to determine appropriate recommendations for customers</li><li>Manage internal and external communication processes and activities</li><li>Create and review site survey feedback to improve services, tools, and support experience</li><li>Provide timely, efficient and effective service to colleagues and customers as applicable</li><li>Advise leadership about situations that may require additional support or escalation</li><li>Coordinate work and resources with other teams including, but not limited to, surveys, assessments, etc.</li><li>Provide redundancy and backup support for other team members</li><li>Lead by example, inspiring other team members and being a supportive team member to others</li><li>Innovate and be open to change, actively researching new technologies</li><li>Up to 10% travel may be required throughout southwest Ohio</li><li>All other duties as assigned</li></ul>What we require:<ul><li>Education:<ul style="list-style-type:circle"><li>Bachelor’s degree in computer science; or related professional experience in design, implementation, and management of IT systems</li></ul></li><li>Experience:<ul><li>Five years' experience in the design, implementation and/or management of IT systems including networking, wireless, telephony and server systems. Experience in video security, physical security and/or cybersecurity desirable.</li><li>Experience in help desk support and/or pre-sales network design preferred</li></ul></li><li>Skills:<ul><li>Experience with technology manufacturers (e.g., Cisco, Arista, Fortinet, HPE, Microsoft, Dell, Lenovo) preferred</li><li>Networking and/or Compute certifications preferred</li><li>Additional advanced certifications, certificates, and/or technical trainings as assigned</li><li>Availability to work nights and weekends as needed</li><li>Travel to various company and customer sites as necessary</li><li>Meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving with or without reasonable accommodation.</li></ul></li><li>Additional proficiencies we seek:<ul><li>Demonstrates excellent written and verbal communication skills, in both collaborative team and customer-facing environments</li><li>Strong problem-solving skills and ability to work collaboratively across teams</li><li>Candidates are required to complete a drug test and background check</li></ul></li></ul>DataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.

DataServ Integrations, LLC

IT Network Design Engineer

Background Investigation

Best Practices

Cellular Telephone

Cisco Network Systems

Computer Certifications

Computer Networks

Computer Science

Computer Servers

Customer Relations

Dell Computers

Detail Oriented

Distribution Channel

Government

Information Technology & Information Systems

Internet Security

Leadership

Management of Information Systems/Technology (MIS)

Mentoring

Network Design

Performance Management

Physical Demands

Physical Security

Pre-Sales

Sales

Sales Demonstration

Sales Management

Sales Presentation

Sales Support

Site Evaluation

Team Player

Technical Leadership

Technical Research

Technical Strategy

Technical/Engineering Design

Time Management

Travel Industry

Willing to Travel

clearcompany

KEY COMPETENCIES • Ability to effectively balance multiple tasks • Strong interpersonal skills with ability to interact with a diverse range of individuals • Effective problem solving and decision making • Excellent writing, speaking and presentation skills • Proven team building skills • Embraces creativity and positive change • Consistently demonstrates integrity and ethics. The Deliver Coordinator /Customer Service Support Specialist Tier I serves the company’s customers by providing product and service information and resolving product and service problems.

Delivery Coordinator I Job DescriptionThe Deliver Coordinator /Customer Service Support Specialist Tier I serves the company’s customers by providing product and service information and resolving product and service problems. Responsible for receiving and resolving telephone and e-mail inquiries using professional customer service skills and knowledge of services and procedures.Key Responsibilities • Convey enthusiasm while communicating with customers via phone, email, or other forms of communication • Determine the quickest, most effective way to answer a customer’s questions• Communicate across departments as necessary and in compliance with inter-departmental expectation• Research information using all resources to resolve inquiries or potential issues • Document customer interactions and notify management of any trends• Troubleshoot common issues with a product or service • Escalate queries or concerns when applicable • Follow up with customers to ensure that they are still satisfied and no outstanding issues.QualificationsEDUCATION & EXPERIENCERequired:• Proven customer support experience • Proficiency with general computer applications (Word and Excel) and ability to learn new software applications • Personable and attentive• Excellent written and verbal communication skills • Excellent data entry skills • Ability to multi-task, prioritize, and manager time effectively • Flexible and dependable team player.Preferred • College degree• 1+ years of Customer Service experience in an IT company or helpdesk.KEY COMPETENCIES • Ability to effectively balance multiple tasks • Strong interpersonal skills with ability to interact with a diverse range of individuals • Effective problem solving and decision making • Excellent writing, speaking and presentation skills • Proven team building skills • Embraces creativity and positive change • Consistently demonstrates integrity and ethics.<ul><li>Customer Service Experience</li><li>Some exposure to help desk or IT support. </li><li>Knowledge about order management</li><li>Some Service Desk experience</li><li>Computer administrative work</li><li>Ticketing System Knowledge</li></ul>Additional InformationThis job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

MCPC

Delivery Coordinator I

Computer Skills

Data Entry

Interpersonal Skills

Microsoft Excel

Microsoft Word

Order Management

Team Lead/Manager

Crelate

Meet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodation. In providing end user support as part of our DataServ team, you will play an on-site role at our customer location(s) to troubleshoot and resolve technical problems related to devices, software and connectivity.

We want you!In providing end user support as part of our DataServ team, you will play an on-site role at our customer location(s) to troubleshoot and resolve technical problems related to devices, software and connectivity. Strong communication skills, a commitment to delivering exceptional customer service, and the ability to adapt to different environments are crucial for success in this role.Why you’ll love us:We care. We coach. We lead.DataServ, founded in 1986, continues to use this approach in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth.DataServ offers a competitive compensation plan including paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!About DataServ:For almost 40 years, DataServ’s primary mission has been to provide managed technology solutions and services to the public and commercial sectors. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our customers can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our customer technology expectations. For more about DataServ, visit <a href="http://www.dataservtech.com/" rel="nofollow">www.dataservtech.com</a>.Qualities we want in you:• team player • excellent written and verbal communicator • tech savvy • strategic thinker • service oriented • motivated • self-disciplined • professional • flexible in a fast-paced environment • works independently with minimal supervision • exhibits strong work ethics • detail oriented • handles demanding situations/timelines • organized • responsible/dependable • willing to receive/provide feedback to improve performance • supportive • strong desire to support and mentorWhat you’ll do:<ul><li>Represent DataServ in a positive and professional manner to colleagues, customer base and vendors</li><li>Work on-site at customer location(s)</li><li>Serve as a primary liaison between the customer and the DataServ teams to ensure a strong line of communication</li><li>Help desk responsibilities</li><li>Support and maintain customer technologies and ensure ongoing functionality</li><li>Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar type technologies</li><li>Participate in customer meetings</li><li>Maintain and update technical documentation</li><li>Participate in projects</li><li>Develop processes, implement effective workflow and embrace best practices</li><li>Potential on-call responsibilities, as assigned</li><li>Be a supportive team member to others</li><li>Provide redundancy and backup support for other team members</li><li>All other duties as assigned</li></ul>Additional proficiencies we seek:<ul><li>Strong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint)</li><li>CompTIA certification (preferred but not required)</li><li>Strong verbal and written communications and time management skills</li><li>Critical and analytical thinking skills</li></ul>What we require:<ul><li>Relevant prior work experience</li><li>Local travel between customer sites</li><li>Mechanically inclined; ability to use hand tools and climb ladders</li><li>Meet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodation</li><li>Honesty, integrity, and the desire to contribute to and support a close-knit team</li><li>Pre-employment drug screening required</li><li>Pre-employment driver’s license and background checks required</li></ul>DataServ is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.

Temporary IT Jobs in Henrietta, OH

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Temporary IT Jobs in Henrietta, OH

IT Help Desk Technician Sierra Lobo, Inc.

IT Network Design Engineer DataServ Integrations, LLC

Delivery Coordinator I MCPC

End User Support Specialist - Level I DataServ Integrations, LLC

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