United Nations Federal Credit UnionStudent Temp - IT Support Center United Nations Federal Credit UnionStudent Temp - IT Support CenterNew York, NY$20 / hourTemporaryThis is a temporary position that will help you gain valuable corporate experience, working alongside experienced technology team members to support end users, and assist with service management processes as well as other assigned tasks. As directed, research and evaluate new technology (hardware and software); stay apprised of industry best practices and recommend changes to processes and procedures that add value and help achieve business goals.
Rose InternationalService Desk Analyst Jobs in USA, NY, White Plains | Rose International Job Rose InternationalService Desk Analyst Jobs in USA, NY, White Plains | Rose International JobWhite Plains, NY$24–$24 / hourTemporaryRequired Education: Associate degree in Information SystemsDesired Education: 4-year college degree is preferredRequired Skills: Minimum 4 years prior demonstrated experience Remote phone support Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Ability to absorb and retain information quickly Ability work independently with minimal supervision Sitting for extended periods of time General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support Windows 10 MS Office (versions 2016/O365) MS Outlook (versions 2013/16/ O365) Intune & Webmail Cisco Jabber / Meeting Place Active Directory / Active Roles / Quest Password Manager SAP & Maximo – password unlockesets Enterprise\departmental applications specific to Client Periodically support other IT Groups as needed Project OverviewThe Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Job Functions & Responsibilities Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner Access the Footprints ticketing system to create or resolve tickets Ability to RDP into a machine to fix an issue Preform password resets Resolve any VPN access issues Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network) **Only those lawfully authorized to work in the designated country associated with the position will be considered.**