FULL_TIME

FEED

UNKNOWN

List any special qualifications & years of experience: Qualification Desired Experience End-user Technical support of Windows environments 5 years Technical support of Windows 10 or Windows 11 5 years Installation and support of Microsoft Office Suite 5 years Deployment and technical support of x86/x64 computers 5 years Desktop Software installation, support, and troubleshooting 5 years Use of remote desktop/remote control tools for remote support 2 years Use of the Microsoft Remote Server Administration Tools 2 years Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates 1 years Support of iOS or Android mobile devices with an enterprise Mobile device management solution 1 years Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product 1 year Experience in technical writing and documentation 1 year Top 3-4 desired skills required for the position: • Independently perform a variety of desktop support related tasks • Experience in customer service concepts, practices and procedures related to desktop support • Extensive knowledge with desktop technology This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.

Job Description Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI). This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads. This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem solving, creativity, self-direction, prioritization is expected. On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week. List any special qualifications & years of experience: Qualification Desired Experience End-user Technical support of Windows environments 5 years Technical support of Windows 10 or Windows 11 5 years Installation and support of Microsoft Office Suite 5 years Deployment and technical support of x86/x64 computers 5 years Desktop Software installation, support, and troubleshooting 5 years Use of remote desktop/remote control tools for remote support 2 years Use of the Microsoft Remote Server Administration Tools 2 years Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates 1 years Support of iOS or Android mobile devices with an enterprise Mobile device management solution 1 years Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product 1 year Experience in technical writing and documentation 1 year Top 3-4 desired skills required for the position: • Independently perform a variety of desktop support related tasks • Experience in customer service concepts, practices and procedures related to desktop support • Extensive knowledge with desktop technology

Sky System Inc

Desktop Support IV

Android

Apple iPad

Apple iPhone

Computer Workstations

Copying Machines

Cross-Functional

Customer Support/Service

Desktop Administration

Desktop PC

Document Scanners

Establish Priorities

Fax Machines

Help Desk

Identify Issues

Microsoft Hyper-V

Microsoft Office

Microsoft Product Family

Microsoft Windows Desktop

Microsoft Windows Operating System

Mobile Devices

On Call

Problem Solving Skills

Resolve Customer Issues

Software Administration

Software Installation

System Center Configuration Manager (SCCM)

Systems Administration/Management

Technical Support

Technical Writing

VMWare

x86 Processors

ADAPTED_NOW

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

<h4>Responsibilities</h4>Sentinel is seeking a motivated and customer‑focused Desktop Support Engineer to provide high‑quality, on‑site technical support for one of our clients in Wausau, WI. In this role, you will be a key point of contact for end users, ensuring desktops and laptops are secure, fully functional, and supported with exceptional service. The ideal candidate enjoys hands‑on troubleshooting, takes pride in their work, and represents Sentinel with professionalism at all times. This is a great opportunity for someone early in their IT career who is eager to grow their technical skills while working in a collaborative, client‑facing environment. This is a full time role located onsite in Wausau, WI. <h4>Qualifications</h4>What You’ll Do: <ul><li>Provide on‑site technical support for desktop and laptop hardware and software issues</li><li>Troubleshoot, repair, and replace computer equipment as needed</li><li>Perform system re‑imaging and deployments (SCCM experience preferred)</li><li>Ensure systems are properly configured, patched, and secure</li><li>Transport and set up IT equipment between locations as required</li><li>Deliver outstanding customer service while maintaining a professional presence at the client site</li><li>Collaborate closely with team members to resolve issues efficiently</li></ul> What We’re Looking For: <ul><li>1–3 years of experience in desktop or end‑user support</li><li>CompTIA A+ certification preferred</li><li>Hands‑on experience troubleshooting and repairing desktop and laptop hardware</li><li>Experience with system re‑imaging tools (SCCM strongly preferred)</li><li>Strong communication and customer service skills</li><li>Ability to lift up to 50 pounds and stand for extended periods</li><li>Reliable transportation required; role involves travel between locations and equipment transport</li><li>Valid driver’s license and proof of insurance</li><li>Authorized to work in the U.S. without sponsorship</li><li>Positive, proactive “can‑do” attitude</li></ul> Why Sentinel? At Sentinel, we value growth, teamwork, and delivering exceptional service. If you’re ready to bring your energy, curiosity, and ambition to a supportive environment where your contributions matter—we’d love to meet you. Let’s grow together. We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. What you get:We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment. <h4>Overview</h4>MOTIVATED…..make IT happen!       Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us:       Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.  If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!  If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers.  As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com. The “Know Your Rights” Poster is available here https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Sentinel EEO Policy Statement is available here. https://www.sentinel.com/about/diversity JFNDNP

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Desktop Support IV Sky System Inc

Desktop Support Engineer Sentinel

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