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Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues. Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed.

DESCRIPTION OF POSITION:Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital.SUPERVISION: Reports directly to the Manager of IT Support and OperationsRESPONSIBILITIES AND DUTIES:<ul><li>Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists</li><li>Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed</li><li>Troubleshoot software and application issues that hospital staff experience</li><li>Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted</li></ul>The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.EDUCATION AND WORK EXPERIENCE<ul><li>High school graduate or equivalent (Associates or Bachelors preferred)</li><li>A+ Certification or willingness to get certification during employment</li><li>Must be very computer literate and capable of learning computer support tasks</li><li>Strong technical writing skills and speak intelligible English</li><li>Experience with Microsoft Office: Word, Excel, Outlook a plus</li><li>Hospital experience a plus</li><li>Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues</li><li>Must possess a high level of patience and show a willingness to learn</li></ul>Physical Demands/Work Environment<ul><li>Capable of performing light to medium duty physical tasks. </li><li>Must be able to remain in a stationary position for 50% of the time. </li><li>Must be able to exchange accurate information with patients, family, peers and medical personnel.</li><li>Must be free of all communicable disease and be up to date on immunizations.</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>

Lake Charles Memorial Health System

IT Support Tech I (Full Time)

Communication Skills

Computer Skills

Desktop Administration

English Language

Hardware Installation

Help Desk

High School Diploma

Hospital

Infectious Diseases

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Operational Support

Physical Demands

Problem Solving Skills

Software Installation

Technical Support

Technical Writing

Telephone Skills

Time Management

Writing Skills

Associate degree required in computer science, information systems, business administration, or related field OR three or more years of relevant experience in Healthcare IT OR three-years working as an Epic Certified Analyst OR five years of experience in healthcare operations, either clinical or business. Responsibilities may include collaboration with other IT teams to quickly address and resolve issues, create additional documentation, and/or training to meet end-user needs.

DESCRIPTION OF POSITION:The Epic Application System Analyst II is responsible for moderate level support and configuration of the assigned Epic and/or third-party applications. The position possesses the skills to troubleshoot, design, configure, support, and maintain software applications. Supports programs to maximize organizational performance with application systems. Provides ongoing analysis and problem-solving to ensure the integration of technology in effective workflow and process design. The position will coordinate vendor engagement in implementation and troubleshooting efforts. Responsibilities may include collaboration with other IT teams to quickly address and resolve issues, create additional documentation, and/or training to meet end-user needs. SUPERVISION: Reports directly to the Information Systems Executive Director ApplicationsRESPONSIBILITIES AND DUTIES:<ul><li>Facilitates organizational vision, development, solution design, standards guidance, project scoping, IS strategy integration and implementation of efficient high-quality technology and applications systems. </li><li>Evaluates technology, systems, and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions. Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of Epic and related application systems. Participates in solution testing and documents clear and concise system descriptions that meet project requirements and departmental quality standards.</li><li>Provides technical and end-user support for assigned application(s).</li><li>Clearly articulate ideas and thoughts through written and verbal communications.</li><li>Prepares professional business correspondence that is coherent, grammatically correct, and effective.</li><li>Establishes effective working relationship with customers and vendors.</li><li>Participates in problem solving with considerations of timeliness, effectiveness, and practicality when addressing customer needs and requests.</li><li>Participates as an Epic Credentialed Trainer.</li><li>Utilizes organizational project management methodology, processes, and systems to ensure effective and efficient project development and completion. Evaluates requests for optimization and enhancement to provide realistic timetables for completion.</li><li>Ensures security, integrity, and privacy of Lake Charles Memorial Health data in conjunction with LCMH policies and procedures.</li><li>Problem solves and generates innovative, out-of-the-box solutions in conjunction with customers, vendors, and information technology. </li><li>Strives to promote the quality and efficiency of his/her own performance by remaining current with the latest trends in field of expertise through participation in job-relevant seminars and workshops, attendance at professional conferences, and affiliations with national and state professional organizations.</li><li>Participates in solution testing and the implementation of Epic and additional third-party applications with the outcomes documented clearly and concisely, stored according to organizational standards.</li><li>Adheres to organizational policies, procedures, guidelines, and standards.</li><li>Establishes deadlines and personal work plans to effectively manage time.</li><li>Accurately completes and submits work and status reports in a timely manner.</li></ul>The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.EDUCATION AND WORK EXPERIENCE <ul><li>Bachelor’s degree preferred in computer science, information systems, business administration, or related field.</li><li>Associate degree required in computer science, information systems, business administration, or related field OR three or more years of relevant experience in Healthcare IT OR three-years working as an Epic Certified Analyst OR five years of experience in healthcare operations, either clinical or business. </li></ul>Licensure<ul><li>Achieves applicable Epic certification within 90 days of completing Epic training.</li><li> Certified Pharmacy Technician or Licensed Pharmacist required for this role.</li><li>**Some roles, may require multiple Epic certifications**</li></ul> Physical Demands/Work Environment<ul><li>Stand, walk, sit, stoop, reach, lift, see, speak, and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits. </li><li>Must be able to exchange accurate information with patients, family, peers, and medical personnel.</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>

Information Systems Application Analyst II- Willow

Analysis Skills

Business Administration

Calendar Management

Computer Science

Conferences

Construction Design

Customer Relations

Data Analysis

Documentation

Enterprise Application Integration (EAI)

Epic Certification

Epic Certified Trainer

Epic Systems

Health Informatics

Health Information Technology

Healthcare

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Lift/Move 35 Pounds

Performance Management

Prepare Correspondence

Presentation/Verbal Skills

Project Development

Project Planning

Project/Program Management

Quality Metrics

Resolve Customer Issues

Software Administration

Status Reports

Systems Analysis

Testing

Vendor/Supplier Relations

Workflow Analysis

An associates degree is required or successful completion of a relevant on-the-job training program with active state certification, that provides industry level experience related to the application the analyst would be working with. Analyzes operational workflows and compares electronic workflows to identify opportunities for enhancements or ways to foster end-user adoption.

DESCRIPTION OF POSITION:The Epic Application System Analyst I is responsible for novice level support and configuration of the assigned Epic and/or third-party applications. The position possesses the skills to troubleshoot, design, configure, support, and maintain software applications. Supports programs to maximize organizational performance with application systems. Provides ongoing analysis and problem-solving to ensure the integration of technology in effective workflow and process design. The position will coordinate vendor engagement in implementation and troubleshooting efforts. Responsibilities may include collaboration with other IT teams to quickly address and resolve issues, create additional documentation, and/or training to meet end-user needs. Is a steward of the hospital's mission and service excellence program.SUPERVISION: Reports directly to the Information Systems Executive Director ApplicationsRESPONSIBILITIES AND DUTIES:<ul><li>Plans and coordinates the build of assigned information system (s).</li><li>Develops and implements comprehensive education plans for super users and staff members and assists with staff training as assigned.</li><li>Is proactive in the implementation upgrades, including testing, and staff education.</li><li>Provides technical and end-user support for assigned application(s) under the direct supervision of an Application Analyst II or higher. </li><li>Generates creative solutions and attention to detail.</li><li>Analyzes operational workflows and compares electronic workflows to identify opportunities for enhancements or ways to foster end-user adoption.</li><li>Participates as an Epic Credentialed Trainer. </li><li>Gathers and analyzes information skillfully.</li><li>Identifies and resolves problems in a timely manner.</li><li>Develops alternative solutions.</li><li>Adheres to system and departmental policies, procedures, guidelines, and standards. </li><li>Establishes responsible deadlines and personal work plans to manage their time effectively. </li><li>Takes constructive criticism into account to continually improve personal performance.</li></ul>The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.EDUCATION AND WORK EXPERIENCE <ul><li>1 years’ experience in Healthcare with IT experience preferred.</li><li>A bachelor’s degree in a related field is preferred.</li><li>An associates degree is required or successful completion of a relevant on-the-job training program with active state certification, that provides industry level experience related to the application the analyst would be working with.</li><li>Must be a Pharmacy Technician, Nurse, or Pharmacist. </li></ul>Physical Demands/Work Environment<ul><li>Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits. </li><li>Must be able to exchange accurate information with patients, family, peers, and medical personnel.</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>

Temporary IT Jobs in Lake Charles, LA

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Temporary IT Jobs in Lake Charles, LA

IT Support Tech I (Full Time) Lake Charles Memorial Health System

Information Systems Application Analyst II- Willow Lake Charles Memorial Health System

Information Systems Application Analyst I- Willow Lake Charles Memorial Health System

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