American Technology ConsultingIT Help Desk Analyst American Technology ConsultingIT Help Desk AnalystLittle Rock, ARYears of Experience: At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred Role Description: Answer telephones and emails and provide support to application users Identify, evaluate and prioritize customer problems and services. Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities.
Gables Search GroupNewSENIOR IT MANAGER Gables Search GroupSENIOR IT MANAGERLittle Rock, ARManage local IT vendors and service providers including telecom providers, hardware/software suppliers, managed service providers, cybersecurity vendors, cabling contractors, and cloud/data center partners. • Lead or coordinate IT projects such as network upgrades, Wi-Fi expansion, server and backup improvements, cybersecurity initiatives, ERP/application rollouts, office technology upgrades, cabling/fiber projects, hardware refresh programs, and new facility IT readiness.
American Technology ConsultingIT End User Support Analyst American Technology ConsultingIT End User Support AnalystLittle Rock, ARYears of Experience: At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred Role Description: Answer telephones and emails and provide support to application users Identify, evaluate and prioritize customer problems and services. Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities.
American Technology ConsultingHelp Desk Analyst American Technology ConsultingHelp Desk AnalystLittle Rock, ARAbility to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred Role Description: Answer telephones and emails and provide support to application users Identify, evaluate and prioritize customer problems and services.
American Technology ConsultingTechnical Help Desk Support Analyst American Technology ConsultingTechnical Help Desk Support AnalystLittle Rock, ARAWIN is a statewide communications network that provides service to 38,000 first responders in the state of Arkansasrepresenting nearly 1000 public safety agencies. * Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems.
SercoUser Support Specialist SercoUser Support SpecialistLittle Rock, ARThe Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
PeratonCustomer Technical Specialist PeratonCustomer Technical SpecialistLittle Rock, Arkansas$30,000–$48,000 / yearProvides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies. Responsibilities: Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce.
American Technology ConsultingDesktop Support Analyst American Technology ConsultingDesktop Support AnalystLittle Rock, ARYears of Experience: At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred Role Description: Answer telephones and emails and provide support to application users Identify, evaluate and prioritize customer problems and services. Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities.
American Technology ConsultingEnd User support analyst American Technology ConsultingEnd User support analystLittle Rock, ARAbility to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred Role Description: Answer telephones and emails and provide support to application users Identify, evaluate and prioritize customer problems and services.
Bank OZKSystems Administrator Bank OZKSystems AdministratorLittle Rock, ArkansasEssential Job Functions: Maintains the bank’s IT infrastructure, including security, performance and availability as it pertains to VMware virtual environments, Microsoft Active Directory/Exchange and Microsoft SCCM. Participates in IT projects involving the design, analysis, maintenance and implementation of IT infrastructure containing VMware virtual environments, Microsoft Active Directory/Exchange and Microsoft SCCM elements.
State of ArkansasNewUSER SUPPORT ANALYST State of ArkansasUSER SUPPORT ANALYSTLittle Rock, ARPosition InformationJob Series: User Support - Career-pathClassification: User Support AnalystClass Code: IUS01PPay Grade: IST04Salary Range: $54,924 - $89,613Job SummaryThe User Support Analyst provides technical assistance to users by identifying, troubleshooting, and resolving software, hardware, and network issues. The User Support Analyst also plays a central role in SharePoint site administration by updating site content, maintaining user permissions, and serving as a resource for staff who need assistance navigating SharePoint.
SercoInformation Specialist SercoInformation SpecialistLittle Rock, ARRemoteActual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.
ASM Research, An Accenture Federal Services CompanyNewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Little Rock, AR$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
InspirozJr. School Technology Specialist - Little Rock InspirozJr. School Technology Specialist - Little RockLittle Rock, AR$40,000–$60,000For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.
MCI CareersNewJunior Accountant MCI CareersJunior AccountantArkansasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.