Desired Technical Skills: * 1-5+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses * Experience with all Microsoft technologies including client operating systems, Office 365, One Drive, and Sharepoint * Experience with Active Directory, Domain and Group Policy Administration, and Windows network administration * Ability to install, upgrade and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments including user/PC migrations, applications and hardware replacement/troubleshooting * Experience with or supporting wired/wireless networks and basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP * Experience with security software for virus protection, spyware, malware, and spam * Experience supporting mobile devices * Experience with IT support delivery through remote support tools * Ability to come up to speed on new technologies quickly * Dispatcher, Technician I and Technician II escalation resource (if necessary) * Core Competencies/Skills * Customer Service * Telephone Skills/Etiquette * Network Troubleshooting * Server Administration * Firewall Administration * Office 365 * Computer Maintenance * Computer Repair * Computer Service * Desktop Administration * Disk Imaging * Hardware Installation * Hardware Troubleshooting * IT Support * Software Installation * User Administration * General Office Software * IT Help Desk Software * Operating System Customer Service Requirements: * A strong client service focus and the ability to manage customer expectations * Excellent verbal/written communication, people and presentation skills * Projects a professional and customer-service oriented attitude * Ability to assess technology needs/requirements and develop solutions to meet them * Can handle pressure and client demands effectively Job Responsibilities: * Daily time entry accounting for at least 7 hours in the form of notes in service tickets * Monthly billing should be at least 80% or more of a typical month of about 160 hours available. The Position: Technicians should be able to prioritize technical issues, manage assigned tasks, document time spent and resolutions, while demonstrating patience to describe cause and solutions to end users.