PERMANENT

FULL_TIME

POSTING_API

UNKNOWN

NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations. Our technologists have always gone the extra mile to help our federal clients succeed.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time  position.OverviewNuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.Key Responsibilities<ul type="disc"><li class="MsoNormal">Deliver Tier 1 support for desktops, laptops, and peripherals</li><li class="MsoNormal">Troubleshoot hardware/software issues and coordinate repairs</li><li class="MsoNormal">Support network connectivity, VPN, and remote access tools</li><li class="MsoNormal">Perform system imaging and OS deployment (Windows 10/11)</li><li class="MsoNormal">Manage incidents through ticketing systems</li><li class="MsoNormal">Support antivirus/security protocols and endpoint protection</li><li class="MsoNormal">Provide user training and guidance</li></ul>Required Qualifications<ul type="disc"><li class="MsoNormal">1–3 years of technical support experience</li><li class="MsoNormal">CompTIA A+ or equivalent</li><li class="MsoNormal">Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)</li></ul>Preferred<ul type="disc"><li class="MsoNormal">Experience supporting government clients</li><li class="MsoNormal">Knowledge of endpoint security tools</li></ul>Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!Our Profile: We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.  <a href="https://nuaxis.com/about/">Learn More.</a>NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <a href="https://nuaxis.com/careers/">Learn More</a> about our Benefits and Culture!#NAI #DICE

Company Confidential

Help Desk Support Technician

Antivirus

Background Investigation

Customer Experience

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Desktop PC

Endpoint Security

Government

Help Desk

Information Technology & Information Systems

Laptop PC

Microsoft Windows Operating System

Network Connectivity

Network Support

Operating Systems

Peripheral Hardware

Remote Access

Security Protocols

Software Administration

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

Technical Support

VPN (Virtual Private Network)

FEED

General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus. Our client is seeking a Technical Support Analyst, who will be responsible for providing support to end users on a variety of issues, under general supervision.

Job Summary:Our client is seeking a Technical Support Analyst, who will be responsible for providing support to end users on a variety of issues, under general supervision. It is a combination position of Help Desk Support and PC/Systems Maintenance.Responsibilities:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.Documents, maintains, upgrades, or replaces hardware and software systems.Supports and maintains user account information including rights, security, and systems groups.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.Participates in rotating On Call schedule supporting weekend and after-hours incidents.Skills:2+ years of system administration experience, database, or network administration.Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, SharePoint, SQL Server, IIS, DFS etc.) and administrative applications.General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus.Knowledge of systems and networking software, hardware and networking protocols.The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.Ability to work well with people from many different disciplines with varying degrees of technical experience.

LaBine and Associates

Senior Desktop Support

Analysis Skills

Computer Hardware

Computer Networks

Computer Systems

Desktop Administration

Firewalls

Hardware Repair

IP (Internet Protocol)

Identify Issues

Linux Operating System

Manufacturing

Microsoft IIS Web Server (Internet Information Services)

Microsoft Office

Microsoft Product Family

Microsoft SQL Server

Microsoft SharePoint

Microsoft Windows Azure

Microsoft Windows Server

Network Administration/Management

Network Protocols

Network Software

Network Switching

Network System Hardware

Oracle

Problem Solving Skills

Systems Administration/Management

Systems Maintenance

Technical Research

Telephone Skills

Time Management

User Account Administration

Crelate

ADAPTED_NOW

The candidate will support information system life cycle activities from rapidly establishing systems to support classified proposals, to scoping systems for new programs and preparing Risk Management Framework packages, to regular maintenance, support and upgrades of systems during program execution, to program close-out and de-certification activities. General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation.

YEAR

<h2>Basic Qualifications </h2>Requires a Bachelor’s degree in Engineering, or a related Science, Technology or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience.   CLEARANCE REQUIREMENTS: Ability to obtain a Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.<h2>Responsibilities for this Position</h2>We are seeking a highly motivated Information Systems Security Officer (ISSO) to join our team’s Pittsfield MA office. This role will perform the tasks of an Information Systems Security Officer (ISSO) for multiple Department of Defense (DoD) programs. Candidates must be knowledgeable of information technology and security principles. This is a multi-tasking environment that demands customer service, communication, and organizational skills. The candidate will support information system life cycle activities from rapidly establishing systems to support classified proposals, to scoping systems for new programs and preparing Risk Management Framework packages, to regular maintenance, support and upgrades of systems during program execution, to program close-out and de-certification activities.  Duties also may include: <ul><li>Serve as Information Systems Security Officer (ISSO) for classified computers in DoD computing environments. </li><li>Maintain day-to-day security posture and continuous monitoring of IS including security event log review and analysis. </li><li>Ensure system security measures comply with applicable government policies.  Provide configuration management and accurately assess the impact of modifications and vulnerabilities for each system. </li><li>Design, develop, and recommend integrated security solutions for multiple classified IS with various operating systems. </li><li>Prepare and maintain security Assessment and Authorization documentation (e.g., IA SOP, SSP, RAR, SCTM) including participation in system categorization. </li><li>Ensure the development, documentation, and presentation of IS security education, awareness, and training activities for users and others, as appropriate. </li><li>Apply cyber security standards, directives, guidance and policies to classified computing environments. </li><li>Investigate security incidents to include data spills, data integrity incidents, and malicious code incidents. </li><li>Ensure system security measures comply with applicable government policies, provide configuration management and accurately assess the impact of modifications and vulnerabilities for each system. </li><li>Conduct reviews and technical inspections to identify and mitigate potential security weaknesses, and ensure that all security features applied to a system are implemented and functional. </li><li>Provide support to other cybersecurity personnel for maintaining appropriate operation information assurance (IA) posture for programs. </li><li>Collaborate with other IA offices to ensure continuity of secure systems operation. </li></ul> Basic Qualifications: <ul><li>Experience as an ISSM/ISSO implementing NIST and DCSA requirements. </li><li>Current Security+ or similar certification </li><li>Be technically familiar with modern MS Windows and Linux operating systems. </li><li>Previous experience working as a security professional in a classified environment </li><li>Familiarity conducting vulnerability scans. </li><li>Familiarity with the Risk Management Framework (RMF). </li><li>Strong team player. </li><li>Travel to other corporate sites may be required on an as-needed basis. </li><li>Identifies opportunities to apply AI for continuous improvement and innovation.</li></ul><h2>Salary Note</h2>This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.<h2>Combined Salary Range</h2>USD $118,519.00 - USD $131,482.00 /Yr.<h2>Company Overview</h2>General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

At General Dynamics Mission Systems, employees share a common mission to be a trusted partner to the U.S. defense, intelligence and homeland security communities. 

Whether you're working on the internal systems of a new ship strategic to the U.S. Navy's role in keeping sea lanes open, developing a camera system for the U.S. Army to protect our forces or helping the Department of Homeland Security coordinate defense against and response to cyber attacks, you'll share a sense of duty and patriotism common to all General Dynamics employees. 

When you join General Dynamics, you'll become part of a culture that nurtures innovation. We encourage our professionals to challenge the conventional way of doing things. And we motivate our employees to solve tough customer problems by promoting and sharing new ideas. 

Join a team that's dedicated to what matters most. Build your career at General Dynamics today. 

General Dynamics Mission Systems is a business unit of General Dynamics. Headquartered in Falls Church, Va., General Dynamics employs approximately 91,000 people worldwide. The company is a market leader in business aviation; land and expeditionary combat systems, armaments and munitions; shipbuilding and marine systems; and information systems and technologies.

Temporary IT Jobs in North Adams, MA

Resume Resources

Get noticed by top employers!

Temporary IT Jobs in North Adams, MA

Help Desk Support Technician Company Confidential

Senior Desktop Support LaBine and Associates

Information Systems Security Officer (ISSO) General Dynamics Mission Systems, Inc

Resume Resources