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Follow up with users to ensure issue resolution and customer satisfaction Coordinate with internal IT teams to resolve complex technical issues Research technical problems and identify effective solutions Maintain accurate support documentation and records Perform additional support-related duties as assigned **Only those lawfully authorized to work in the designated country associated with the position will be considered.** Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).

Required Education:High School Diploma or Equivalent Preferred License/Certification:CompTIA A+ Certification Required Qualifications/Skills/Experience:Experience supporting Windows 10 environments Experience supporting Microsoft 365 (O365) applications Working knowledge of Active Directory Basic networking knowledge and troubleshooting skills Experience with software deployment tools such as SCCM Experience supporting iOS and Android devices Experience using ticketing systems for incident and request management Strong troubleshooting and problem-solving skills Excellent customer service and communication skills Strong ticket management and follow-up skills Quality research skills to assist with issue resolution Reliable attendance and professionalism Preferred Qualifications/Skills/Experience:Previous experience supporting an internal Service Desk environment Experience working within a small IT team Knowledge of ITIL processes Basic Linux support experience preferredHelp Desk Specialist Overview:The Help Desk Specialist 1 provides first-level technical support to end users by delivering guidance, troubleshooting assistance, issue resolution, and follow-up for a variety of hardware, software, system, and network-related concernsThis role serves as a key point of contact for users requiring technical assistance and is responsible for ensuring a positive customer support experience through timely and effective issue managementThe position supports Windows-based environments, Microsoft 365 applications, mobile devices, Active Directory, and software deployment toolsResponsibilities include responding to inquiries, diagnosing technical issues, documenting incidents and requests, escalating issues when necessary, and coordinating with internal technical teams or vendors to ensure successful resolutionThe Help Desk Specialist is expected to maintain accurate records within ticketing systems, monitor issue status, and provide consistent communication throughout the support processSuccess in this role requires strong analytical thinking, excellent customer service skills, attention to detail, and the ability to troubleshoot a wide range of technical issuesThe ideal candidate is comfortable working in a team-oriented environment, demonstrates sound judgment, communicates effectively with both technical and non-technical users, and is committed to delivering high-quality support while maintaining strong attendance and professionalismJob Duties:Provide technical guidance and support for hardware, software, systems, and network-related issues Respond to user inquiries regarding system functionality, processing procedures, and connectivity issues Troubleshoot and resolve technical problems involving installed applications, hardware, and software Record incidents, service requests, and support inquiries within the ticketing system Escalate issues to appropriate technical teams or vendors when necessary Track and monitor ticket status through resolution Handle approximately 20–30 calls per day.Follow up with users to ensure issue resolution and customer satisfaction Coordinate with internal IT teams to resolve complex technical issues Research technical problems and identify effective solutions Maintain accurate support documentation and records Perform additional support-related duties as assigned **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

<p>Founded in 1993 by Sue Bhatia, Rose International is <strong>one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions</strong>. We serve companies in all 50 states and employ thousands of people across the country.</p>

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