TEMPORARY

FEED

UNKNOWN

Responsibilities: This position may perform any number of the following activities as assigned to provide an efficient, organized and business-like environment in support of the department's objectives: Type memos, correspondence, forms, reports, charts, etc. Company Summary Statement : PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania.

HOUR

Company Summary Statement :
PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.

Overview:
This is a temporary union position within PPL.  The successful candidate will become a member of IBEW Local 1600. The hourly rate for this position is $25.223. This is a temporary position lasting up to 9 months.  This position will report out of PPL's Sunbury Service Center. 

Responsibilities:
This position may perform any number of the following activities as assigned to provide an efficient, organized and business-like environment in support of the department's objectives:<ul><li>Type memos, correspondence, forms, reports, charts, etc.</li><li>Prepare various records and reports.</li><li>Create and maintain files and records management systems.</li><li>Receive, review and direct incoming correspondence.</li><li>Answer phones and relay messages.</li><li>Operate various office service machines.</li><li>Take training on automated office equipment.</li><li>Perform other related duties as assigned or as necessary.</li></ul>

Qualifications:
Candidate Qualifications Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration. In compliance with federal law, all persons hired will be required to verify identitiy and eligibility to work in the United States and to complete the required employment eligibility form upon hire. Basic Qualifications <ul><li>Successful completion of Clerical Job Family 2 Test and Typing Test.</li><li>Ability to follow instructions and learn methods.</li><li>Ability to write legibly.</li><li>Neatness in appearance.</li></ul>*PpEl*

PPL Electric Utilities Corp.

Temporary Administrative Support (Spec.Temp Steno/Clerk-Gen SG)

Administrative Skills

Community Support

Customer Satisfaction

Electrical Utility

Electricity

Equipment Maintenance/Repair

File Maintenance

Mail Processing

Office Equipment

Organizational Skills

Record Keeping

Records Management

Sustainability

Telephone Skills

Typing

Volunteer Experience

Writing Skills

[AW]-iCims

FULL_TIME

YEAR

Provide Level 1 troubleshooting and resolution for Windows operating systems (Windows 10/11), Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive), network connectivity, printers, and general hardware and software issues. You will diagnose and resolve problems related to Windows operating systems, Microsoft 365 applications, networks, printers, and general hardware and software issues, providing Level 1 support via phone, email, and in-person interactions.

About UsAt Larson Design Group (LDG), we’re more than an award-winning Architecture, Engineering, and Consulting firm; we’re a team of passionate professionals united by a bold purpose: creatively shaping our world. From designing innovative solutions to building stronger communities, we approach every project with vision, collaboration, and a commitment to excellence. As a 100% employee-owned company, every success we achieve belongs to all of us. That ownership mindset drives our decisions, inspires creativity, and fosters a culture where your voice matters. At LDG, you’ll find a dynamic, people-focused environment where we work hard, share knowledge, and celebrate wins together. We offer a flexible work environment, paid training for required licensure, competitive benefits, bonus plans, and a company-funded Employee Stock Ownership Plan (ESOP) all designed to support your growth, both professionally and personally.   Your Opportunity + ImpactAs a Service Technician, you will serve as the knowledgeable and professional first point of contact for employees seeking technical assistance, playing a key role in ensuring a smooth technology experience across the organization. Your primary responsibilities include addressing user inquiries, troubleshooting technical issues, and delivering clear, user-friendly guidance. You will diagnose and resolve problems related to Windows operating systems, Microsoft 365 applications, networks, printers, and general hardware and software issues, providing Level 1 support via phone, email, and in-person interactions. When issues exceed Level 1 scope, you will escalate them to senior team members in accordance with established procedures and service level agreements. This role offers an excellent opportunity to build a solid foundation in IT support while developing technical troubleshooting skills, documentation practices, and a customer-first approach. Working alongside experienced IT professionals, you will contribute directly to workforce productivity and grow through hands-on exposure to best practices in both customer service and technical problem-solving. Strong communication skills, particularly the ability to convey technical solutions clearly and professionally, will be essential to your success and your growth within the team.Key Responsibilities<ul><li style="margin-left:8px">Serve as the primary point of contact for end-users seeking technical assistance via phone, email, chat, and in-person support.</li><li style="margin-left:8px">Provide Level 1 troubleshooting and resolution for Windows operating systems (Windows 10/11), Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive), network connectivity, printers, and general hardware and software issues.</li><li style="margin-left:8px"> Accurately document all support interactions, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.</li><li style="margin-left:8px">Triage and prioritize incoming support requests based on urgency and business impact while ensuring service level agreement (SLA) expectations are met.</li><li style="margin-left:8px">Escalate complex or unresolved technical issues to Senior Service Desk Technicians or appropriate IT teams following established escalation procedures.</li><li style="margin-left:8px">Perform identity and access management tasks including Active Directory and Microsoft Entra ID (Azure AD) administration such as user account creation, password resets, group membership updates, and access requests.</li><li style="margin-left:8px">Support employee onboarding and offboarding processes including hardware setup, account provisioning, and recovery of company equipment.</li><li style="margin-left:8px">Configure, deploy, and maintain end-user workstations, laptops, and mobile devices including device imaging, software installation, and compliance with security and configuration standards.</li><li style="margin-left:8px">Maintain and troubleshoot peripheral equipment including printers, scanners, monitors, docking stations, and other desktop hardware.</li><li style="margin-left:8px"> Diagnose, contain, and escalate viruses, malware, and security threats while implementing preventative security measures.</li><li style="margin-left:8px">Provide clear and patient training to end-users on IT systems, software applications, and cybersecurity best practices.</li><li style="margin-left:8px">Assist with IT projects, system upgrades, equipment deployments, and other technical initiatives as directed by IT leadership.</li></ul>Education and Experience<ul><li style="margin-left:8px">Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Bachelor’s degree with emphasis in IT or Computer Science is a plus. Equivalent work experience may be considered in lieu of a degree.</li><li style="margin-left:8px">Experience: Minimum 1 year of experience in IT support, help desk, or related technical role.</li><li style="margin-left:8px">Certifications: CompTIA A+ certification recommended. Additional certifications such as CompTIA Network+, Microsoft 365 Fundamentals, and ITIL Foundation are considered a plus and support growth into senior-level roles.</li><li style="margin-left:8px">Technical Skills: Working knowledge of Microsoft Windows operating systems and the Microsoft 365 suite. Basic familiarity with Active Directory, Microsoft Entra ID, and networking concepts such as TCP/IP, DNS, and DHCP.</li><li style="margin-left:8px">Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users in a clear, patient, and professional manner.</li><li style="margin-left:8px">Customer Service: Demonstrated commitment to providing exceptional customer service and support.</li><li style="margin-left:8px">Other: Valid driver's license and U.S. citizenship required</li></ul>Preferred Qualifications<ul><li style="margin-left:8px">Experience with enterprise-level IT Service Desk operations and ITSM platforms (ServiceNow, Jira Service Desk, FreshService or similar)</li><li style="margin-left:8px">Familiarity with cloud platforms such as Microsoft Azure.</li><li style="margin-left:8px">Knowledge of networking fundamentals including VPN configurations and wireless technologies.</li><li style="margin-left:8px">Experience with remote desktop support tools and remote monitoring and management (RMM) platforms</li><li style="margin-bottom:11px;margin-left:8px">Understanding of cybersecurity principles, endpoint security practices, and malware response procedures.</li><li style="margin-left:8px">Knowledge of AEC (Architecture, Engineering, and Construction) software such as AutoCAD, Revit, or BIM applications</li><li style="margin-left:8px">Proven problem-solving abilities with strong diligence and analytical thinking.</li><li style="margin-left:8px">Collaborative mindset with demonstrated ability to work effectively in team environments.</li><li style="margin-bottom:11px;margin-left:8px">Initiative and desire to continuously learn and develop technical skills, including emerging technologies such as automation and AI-assisted tools.</li></ul>EEO StatementLarson Design Group, Inc. is an Affirmative Action and Equal Opportunity Employer (EEO) that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.Powered by JazzHR

Temporary IT Jobs in Observatory, PA

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Temporary IT Jobs in Observatory, PA

Temporary Administrative Support (Spec.Temp Steno/Clerk-Gen SG) PPL Electric Utilities Corp.

Service Desk Technician Larson Design Group

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