OTHER

FEED

UNKNOWN

Installs, configures, and maintains desktop computers, peripherals, and software applications while assisting users with technical questions and promoting IT best practices. Provides technical support to end-users by troubleshooting and resolving hardware, software, and network issues to minimize downtime and ensure optimal performance.

Overview:
Be part of an onsite technology support environment where teamwork and customer service drive success.   Work Style: Onsite  Location: Durbin, FL  FTE: Full-Time (1.0 FTE) Provides technical support to end-users by troubleshooting and resolving hardware, software, and network issues to minimize downtime and ensure optimal performance. Installs, configures, and maintains desktop computers, peripherals, and software applications while assisting users with technical questions and promoting IT best practices. Manages user accounts and access rights in accordance with organizational policies and security standards. Supports system security by monitoring and maintaining antivirus and endpoint protection tools. Documents support activities, collaborates with IT teams to resolve complex issues, and performs routine system maintenance to optimize desktop and system performance.

Responsibilities:
Key Responsibilities: • Provide technical support to end-users by troubleshooting hardware, software, and network issues to minimize downtime • Install, configure, and maintain desktop computers, peripherals, and software applications • Assist users with technical issues and promote adherence to IT best practices • Manage user accounts and access permissions in accordance with organizational policies • Support system security by monitoring and maintaining antivirus and endpoint protection tools • Document support activities and collaborate with IT teams to resolve complex technical issues • Perform routine system maintenance to optimize desktop performance and reliability

Qualifications:
Minimum Qualifications: • Minimum of one (1) year of experience providing technical support for desktop systems • Working knowledge of hardware, software, and network troubleshooting • Experience managing user accounts and access permissions • Ability to document support activities and collaborate effectively with IT teams • Familiarity with antivirus software, endpoint protection, and routine system maintenance<hr/>Education: Required: High School Diploma or GED Preferred: Associate degree in Information Technology or a related field

UF Health

IT Desktop Support Analyst | IT- Technical Customer Support | Durbin

Analysis Skills

Anti-Virus Software

Antivirus

Best Practices

Computer Maintenance

Computer Security

Customer Support/Service

Desktop Administration

Desktop PC

Endpoint Security

Help Desk

High School Diploma

Identify Issues

Information Technology & Information Systems

Network Administration/Management

On Site Support

Performance Tuning/Optimization

Peripheral Hardware

Problem Solving Skills

Security Monitoring

Software Administration

Support Documentation

Systems Administration/Management

Systems Maintenance

Team Player

Technical Support

User Account Administration

[AW]-iCims

Preferred Qualifications: Service Excellence: A proven track record of providing "white-glove" technical support, with the ability to translate complex technical concepts into clear, actionable solutions for non-technical users. Elite Troubleshooting: Advanced diagnostic skills with a "find-a-way" mentality—someone who thrives on digging into the root cause of persistent technical issues rather than just applying a quick fix.

Who We Are:
At UES, we’re a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose—to make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more. Learn more about the benefits of joining Team UES and our core values at <a href="https://universalengineering2.icims.com/proxy/classic-data/classic-data-spa/export/profile/careers.teamues.com" rel="noopener nofollow noreferrer" target="_blank">careers.teamues.com</a>.

Position Overview:
Do you take pride in resolving complex technical challenges while providing exceptional support to the teams who rely on them? As an IT Specialist at UES, one of the fastest growing AEC firms in the country, you will play a critical role in maintaining our technology infrastructure across the Florida Region. Based in our Jacksonville, FL office, you will troubleshoot hardware and software issues, provide dedicated end-user support, and assist with system upgrades to ensure seamless operational continuity. We are looking for a tech-savvy, service-oriented professional who views every technical hurdle as an opportunity to deliver world-class service. Your expertise will ensure our employees have the reliable access they need to build the infrastructure that keeps our world moving. Ready to join a team that values technical excellence and service? Apply today!

Responsibilities:
  <ul><li>User Support: Provide Tier 2-3 technical support for hardware, software, and networking issues, serving as the primary local point of contact for the Florida region.</li><li>System Maintenance: Assist with the deployment, configuration, and monitoring of computers, servers, and mobile devices, including performing regular updates and patches</li><li>Operations & Logistics: Help manage the full employee lifecycle, from setting up user accounts and hardware during onboarding to maintaining an accurate inventory of IT assets</li><li>Compliance & Security: Follow established IT procedures for data backups, disaster recovery, and software licensing to ensure a secure and reliable environment</li><li>Collaboration & Escalation: Work closely with the national IT team on special projects and escalate complex technical issues to senior staff or vendors when necessary</li><li>Continuous Learning: Maintain up-to-date knowledge of technology trends and best practices to help optimize local department operations</li><li style="list-style-type:none"> </li></ul>#LI-CM1 

Job Responsibilities Note:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. UES retains the right to add to or change the duties of the position at any time. 

Qualifications:
<ul><li> Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience.</li><li> 2+ years of experience in IT support or a related technical role.</li><li> Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications.</li><li> Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).</li><li> Experience with ticketing systems and IT asset management tools.</li><li> Strong troubleshooting and problem-solving abilities.</li><li> Excellent communication and customer service skills</li><li> Ability to manage multiple priorities and respond to user needs in a timely manner</li></ul>

Preferred Qualifications:
<ul><li>Service Excellence: A proven track record of providing "white-glove" technical support, with the ability to translate complex technical concepts into clear, actionable solutions for non-technical users</li><li>Elite Troubleshooting: Advanced diagnostic skills with a "find-a-way" mentality—someone who thrives on digging into the root cause of persistent technical issues rather than just applying a quick fix</li><li>Consistent Reliability: A dependable professional who excels at managing day-to-day technical needs and responding to user requests with a strong sense of urgency</li><li>Calm Under Pressure: Strong interpersonal skills with the ability to remain professional and communicative during high-priority technical outages or tight project deadlines</li><li>Proactive Technical Curiosity: A self-starter who stays current with emerging technology trends and actively seeks out ways to optimize local IT operations</li><li>This is a 100% in-office position, so must be within a commutable distance to the Jacksonville, FL office.</li></ul>

Travel Requirements:
 This position does not require regular travel as part of its primary responsibilities. However, occasional travel may be required, up to 10%, primarily for occasional off-site meetings, training sessions, or company events. Travel, when necessary, will be communicated in advance and aligned with business needs.

Physical Demands & Work Environment:
<ul><li>This position primarily operates in a professional office environment, requiring the ability to work at a desk for extended periods while using a computer, phone, and standard office equipment.</li><li>The position involves sitting for extended periods, performing data entry, and engaging in frequent communication via email, phone, and in-person interactions.</li><li>The role involves regular communication with team members, clients, and stakeholders, both in person and through virtual platforms.</li><li>The physical demands of the job may include occasional standing, walking, bending, and lifting of office materials up to 15 pounds.</li></ul>

EEO Statement:
UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement at the bottom of the page <a href="https://careers.teamues.com/eeo/" rel="noopener nofollow noreferrer" target="_blank">here</a>

Universal Engineering Sciences, Inc. (Universal) is a consulting engineering firm specializing in geotechnical engineering, environmental sciences, construction materials testing, and threshold inspection. We are a growing, competitive firm with a strong position and reputation in our industry. We are always looking for ways to provide enhanced services. With this in mind, we began offering private provider inspection (PPI) and plan review in 2003, and added in-house geophysical engineering and surveys to our already wide range of construction-related services.
 
Universal’s mission is to do “WHATEVER IT TAKES” to provide our services with a primary focus on understanding and delivering solutions for each of our individual client’s needs, be that timeliness, cost-saving recommendations, ingenuity or any other requirement they may have.

Universal Engineering Sciences

IT Specialist

Asset Management Software

Business Solutions

Communication Skills

Computer Science

Computer Servers

Consulting

Data Entry

Database Backup

Disaster Recovery Software

Drilling

Emerging Technology

Environmental Engineering

Geology

Geotechnical Engineering

Hardware Administration

Hardware Virtualization

Healthcare

Interpersonal Skills

Inventory Management

Logistics

Mac Operating System

Materials Testing

Microsoft Office

Microsoft Windows Operating System

Mobile Devices

Multitasking

Network Routers

Network Switching

Network System Hardware

Office Equipment

Onboarding

People Management

Physical Demands

Procedure Development

Resolve Customer Issues

Security Compliance

Software Licenses

Software Patches

Time Management

Travel Industry

Trend Analysis

VPN (Virtual Private Network)

Willing to Travel

This role involves supporting workstation hardware, Microsoft Office 365, Windows operating systems, audio-visual systems, and network connectivity while delivering excellent customer service. Candidates should be comfortable traveling between client locations, supporting end users onsite, and working collaboratively with IT teams to resolve technical issues efficiently.

Job Title: Customer Support Technician (Entry Level) Location: Jacksonville, Florida Duration: 2 Years<h3>Job Summary</h3>We are seeking an Entry-Level Customer Support Technician to provide desktop support, hardware/software troubleshooting, and technical assistance for end users in a fast-paced IT environment. This role involves supporting workstation hardware, Microsoft Office 365, Windows operating systems, audio-visual systems, and network connectivity while delivering excellent customer service.Candidates should be comfortable traveling between client locations, supporting end users onsite, and working collaboratively with IT teams to resolve technical issues efficiently.<h3>Key Responsibilities</h3><ul><li>Provide desktop and end-user technical support for hardware, software, and peripheral devices</li><li>Install, configure, upgrade, and troubleshoot desktops, laptops, printers, and mobile devices</li><li>Monitor and resolve assigned service tickets in a timely manner</li><li>Document troubleshooting steps, resolutions, and technical procedures</li><li>Install and support audio-visual and video conferencing equipment</li><li>Perform basic network and telephony troubleshooting</li><li>Support remote troubleshooting efforts by technical teams</li><li>Assist with software installation, configuration, and updates</li><li>Participate in equipment inventory management and surplus activities</li><li>Travel to remote sites to deploy and support IT resources</li><li>Participate in team meetings, projects, and departmental initiatives</li><li>Follow organizational policies, procedures, and quality standards</li></ul><h3>Required Qualifications</h3><ul><li>High School Diploma or equivalent required</li><li>Minimum 1 year of experience in:
<ul><li>Desktop support</li><li>Workstation hardware installation and maintenance</li><li>Technical support in Windows environments</li></ul></li><li>Experience supporting:
<ul><li>Microsoft Office 365</li><li>Windows 10 or newer operating systems</li></ul></li><li>Strong troubleshooting and customer service skills</li><li>Ability to work independently and manage multiple priorities</li></ul><h3>Preferred Qualifications</h3><ul><li>Associate degree with coursework in Information Technology</li><li>CompTIA A+ or Network+ certifications</li><li>Experience with:
<ul><li>Audio-visual systems</li><li>Video conferencing technologies</li><li>Basic networking concepts</li><li>Mobile device support</li></ul></li></ul>For more details reach at resumes@navitassols.com

NavitasPartners

Customer Support Technician (Entry Level) - 26-06055

Audiovisual

CompTIA A+

CompTIA Network+

Hardware Installation

Laptop PC

Network Connectivity

Operating Systems

Printers

Quality Metrics

Software Configuration Management

Software Installation

Telephony

Videoconferencing

Workstation Hardware

TalentNest

AndromedaSystemsIncorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment’s performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings. ASI is seeking an IT Help Desk Technician to provide technical and troubleshooting assistance related to computer hardware, software, mobile devices, and other tech tools and products.

AndromedaSystemsIncorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment’s performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, and Logistics disciplines. Our staff of nationally and internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce life-cycle costs. As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry. ASI is seeking an IT Help Desk Technician to provide technical and troubleshooting assistance related to computer hardware, software, mobile devices, and other tech tools and products. We support PCs, Macs, BYOD, printers, faxes, copiers, etc. The technician should have a combination of technical and customer service skills and be passionate about technology and helping others. The ideal candidate will have a strong commitment to learning and growing in this role. On-the-job and formal training will be provided, so prior experience is helpful, but the desire to deliver excellent customer service is a must. Our mission is to deliver exceptional IT support and services to ASI’s employees.Responsibilities:<ul><li>Provide first-level contact and convey resolutions to internal customer issues</li><li>Properly escalate unresolved queries to the next level of support</li><li>Track, route, and redirect problems to correct resources</li><li>Update customer data and produce activity reports</li><li>Guide customers through problem-solving processes</li><li>Follow up with customers, provide feedback, and see problems through to resolution</li><li>Utilize excellent customer service skills and exceed customers’ expectations</li><li>Ensure proper recording, documentation, and closure of procedures</li><li>Recommend procedure modifications or improvements</li><li>Preserve and grow knowledge of help desk procedures, products, and services</li></ul>Required Qualifications:<ul><li>High School Diploma or equivalent</li><li>Ability to work independently</li><li>Ability to track projects and issues to completion </li><li>Excellent written and verbal communications skills </li></ul>Preferred Qualifications:<ul><li>1-3 years of experience in a PC/local area network support environment</li><li>Excellent troubleshooting skills</li><li>Knowledge of Microsoft Windows 11, Server 2016, Server 2019, and Server 2022 Operating Systems</li><li>Knowledge of file and printer sharing</li><li>Management of Cisco routers and switches</li><li>Experience in defense industry or related field</li><li>Ability to move telecommunications and IT equipment weighing approximately 25 pounds</li></ul>Work Authorization/Security Clearance:<ul><li>May be required to qualify for Secret Clearance</li></ul>Benefits and Compensation:<ul><li>401(k) plan with immediate 100% vesting and 4% discretionary match</li><li>Paid leave including PTO, holiday, bereavement, and military</li><li>Generous medical, dental, and vision insurance for employees and their families</li><li>Health and dependent care FSA</li><li>Company-provided life/AD&D, as well as supplemental life and disability insurance</li><li>TRICARE Supplement</li><li>Employee Assistance Program</li><li>Tuition assistance and professional development</li><li>Bonus programs</li></ul>For more information about this and other open positions, please visit our website at www.androsysinc.com.AAP/EEO StatementAndromeda Systems Incorporated is an Equal Employment Opportunity employer. As such, 41 CFR 60-1.4(a), 41 CFR 60-300.5, 41 CFR 60-741.5 as well as 29 CFR Part 471, Appendix A to Subpart A are herein incorporated by reference, to the extent applicable. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Temporary IT Jobs in Saint Augustine, FL

Resume Resources

Get noticed by top employers!

Temporary IT Jobs in Saint Augustine, FL

IT Desktop Support Analyst | IT- Technical Customer Support | Durbin UF Health

IT Specialist Universal Engineering Sciences

Customer Support Technician (Entry Level) - 26-06055 NavitasPartners

Help Desk Technician Andromeda Systems Incorporated

Resume Resources