OTHER

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The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully ONSITE. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.This is a fully ONSITE position that REQUIRES an active SECRET clearance. The budget for this position in $40,000-50,000 per year based off the SCA wage for each area.<div id="fortidlp-input-element-parent"></div> Required Skills  <ul><li dir="auto">Proficient with troubleshooting all Windows Operating systems.</li><li dir="auto">Ability to troubleshoot and resolve email issues, specifically MS Outlook.</li><li dir="auto">Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.</li><li dir="auto">Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.</li><li dir="auto">High School Diploma or equivalent</li><li dir="auto">Must perform well as part of a team under direct supervision.</li><li dir="auto">Excellent written and verbal communications</li></ul>  <div id="fortidlp-input-element-parent"></div> Required Experience <ul><li dir="auto">Must have one of the following: Network+, A+ or Security+ Certification</li><li dir="auto">Must have an active DoD Secret clearance or higher. </li><li dir="auto">Previous computer technical support.</li><li dir="auto">Understanding of Active Directory to unlock and reset passwords.</li><li dir="auto">Proficient knowledge and understanding of Service Desk software and hardware technologies.</li></ul><div id="fortidlp-input-element-parent"></div>

CALIBRE

Help Desk Technician

Analysis Skills

Communication Skills

CompTIA Network+

CompTIA Security+

Customer Support/Service

DoD Secret Clearance

Hardware Administration

Help Desk

High School Diploma

Identify Issues

Mentoring

Microsoft Active Directory

Microsoft Outlook

Microsoft Windows System Administration

Network Support

Presentation/Verbal Skills

Problem Solving Skills

Resolve Customer Issues

Secret Clearance

Technical Support

Telephone Skills

Writing Skills

silkroad ATS feed

UNKNOWN

Join Sentrillion as a Help Desk Technician II, where you will play a crucial role in providing technical support to a diverse range of stakeholders including customers, maintenance technicians, technical trainers, engineering personnel, and more. Knowledge and skills required for the position are: Open, update, and close maintenance records in the Nationwide Operations Resource Management Ticket system; document all actions taken to resolve issues.

Are you a talented and experienced computer technician looking for an exciting opportunity to showcase your skills? Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our valued customers. You will be part of a dynamic team that values innovation, excellence, and integrity.This position is 24/7 coverage for our Help Desk. Successful candidates must be able to work evenings and overnights as well as daytime hours. Your dedication to high-performance and forward-thinking will be instrumental in delivering top-notch service to our clients. If you thrive in a professional environment that is customer-focused and are ready to take on new challenges, apply today! You can get great benefits such as health insurance, dental and vision coverage, life insurance options, accidental death, and dismemberment insurance, long and short-term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement and paid vacation, holiday, jury duty, bereavement, and and military leave.<h3 style="text-transform:uppercase">Sentrillion: Who We Are</h3>For nearly a quarter of a century, we have been helping secure America's borders and safeguard national assets through integrated technology solutions. We develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes. We are also committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering. A right-sized organization, we are big enough to protect the perimeter of the country, yet small enough to rapidly respond to customer needs.<h3 style="text-transform:uppercase">What does a Help Desk Technician- Level II do?</h3>Join Sentrillion as a Help Desk Technician II, where you will play a crucial role in providing technical support to a diverse range of stakeholders including customers, maintenance technicians, technical trainers, engineering personnel, and more. Your responsibilities will involve ensuring the smooth installation, maintenance, and repair of electrical cabling, infrastructure, equipment, and control systems. Your expertise and dedication to excellence will be vital in delivering top-notch service and solutions to meet the needs of our clients.Requirements for this Help Desk Technician- Level II jobTo excel as a Help Desk Technician II at Sentrillion in Sierra Vista, AZ, you will need a high school diploma or equivalent experience, along with 1-3 years of relevant experience. Proficiency in computer peripherals, hardware, and software is essential, as is the ability to troubleshoot a variety of computer issues. Additionally, you must have the capacity to obtain and maintain necessary government-issued security clearances. Your dedication to learning and adapting to new technologies, combined with strong problem-solving skills, will ensure your success in this dynamic role. Knowledge and skills required for the position are: <ul><li>Open, update, and close maintenance records in the Nationwide Operations Resource Management Ticket system; document all actions taken to resolve issues.</li><li>Create, update, and close trouble ticket records in the Nationwide Operations Resource Management Ticket System; document all actions taken to resolve issues.</li><li>Provide telephonic technical assistance and support.</li><li>Assign trouble tickets to appropriate maintenance personnel.</li><li>Monitor and report status of open trouble tickets.</li><li>Provide after-hours on-call telephonic technical support according to published schedule.</li><li>Remotely install software and device drivers on computers.</li><li>Remotely troubleshoot computer operating systems for hardware and software problems.</li></ul>ARE YOU READY TO JOIN OUR THE SENTRILLION TEAM?Are you organized and able to prioritize tasks effectively? Do you have excellent communication skills, both written and verbal? Are you flexible and able to adapt to changing business needs as well as:<ul><li>Strong detail-oriented skills; able to multi-task and change priorities quickly.</li><li>Must be able to use Microsoft Windows and Office platforms.</li><li>Ability to work designated schedule which includes weekends and Holidays as well as maintain attendance and punctuality.</li><li>Valid driver's license; ability to meet Sentrillion Safe Driving Requirements.</li></ul>If you feel that you would be right for this Help Desk II position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Job Posted by ApplicantPro

Sentrillion

Help Desk Technician- Level II

Computer Hardware

Computer Skills

Control Systems

Customer Relations

Detail Oriented

Device Drivers

Driver's License

Establish Priorities

Maintenance - Electrical

Maintenance Services

Microsoft Office

Microsoft Windows Operating System

Multitasking

On Call

Operating Systems

Operations Management

Organizational Skills

Peripheral Hardware

Record Keeping

Resource Management

Right-Sizing

Security Clearance

Software Installation

Status Reports

Strategic Planning

Systems Administration/Management

Telephone Technology

Time Management

Trouble Tickets

Talent Acquisition

This person will answer incoming calls from Customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

YEAR

Responsibilities:
Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature.  Responsibilities: <ul><li>First point of contact for Tier 2 requests that are escalated to the Global Cyber Center</li><li>Ensure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends, holidays, and after hours.</li><li>Responsible for handling customer interactions to provide support (inbound/outbound calls, chats, email and internal ticketing escalations)  </li><li>Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting </li><li>Route tickets in accordance with documented procedures </li><li>Perform quality assurance follow-up with customers/end users </li><li>Comply with documented processes and procedures </li><li>Monitor group mailboxes and prioritize emails by order of importance  </li><li>Maintain the shift log and ensure accurate, thorough and clear communication from shift to shift </li><li>Provide reporting (as needed) </li><li>Maintain a professional demeanor with our military, civilian and contractor customers </li></ul>

Qualifications:
Qualifications:<ul><li>HS diploma +2 years of customer service, inside sales and/or help desk experience</li><li>Active DoD Secret clearance</li></ul>

Peraton Overview:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit <a href="http://peraton.com/" rel="noopener nofollow noreferrer" target="_blank">peraton.com</a> to learn how we’re keeping people around the world safe and secure.

Target Salary Range:
$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO:
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Temporary IT Jobs in Sierra Vista, AZ

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Temporary IT Jobs in Sierra Vista, AZ

Help Desk Technician CALIBRE

Help Desk Technician- Level II Sentrillion

Help Desk Representative Peraton

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